© Agilisys 2009 At Agilisys we deliver success through innovation… working with our clients to transform services that make a difference to millions of people across the UK Hammersmith Grove, Hammersmith, London, W6 7AW P F © Agilisys Commercial-in-confidence. 20th April 2011 David Honeywell Hammersmith Grove, Hammersmith, London, W6 7AW P F IMS Event

© Agilisys Commercial-in-confidence. Page 2 Rochdale MBC - 15 year Joint Venture Create over 1300 new jobs, support regeneration and service transformation “Operate” ICT, Contact Centre and Payroll services to the Council and RBH “Transform” services including HR/Payroll, Revs and Bens & Environmental services Oldham MBC - 12 year Joint Venture Create over 300 new jobs, physical regeneration and service transformation “Operate” ICT services to the Council and First Choice Homes Oldham (FCHO) “Transform” services including Finance, HR & Payroll Cumbria County Council - 7 year outsourced Partnership Created over 300 new jobs in first 4 years “Operate” ICT and Contact Centre services for the Council “Transform” services in Finance, HR & Payroll, Social Care Hammersmith & Fulham Council - 10 year Joint Venture Deliver the eGovernment vision for customer service “Operate” ICT services “Transform” Revs & Bens, HR & Payroll, Housing The Agilisys Way – Our Local Authority Base

© Agilisys Commercial-in-confidence. Page 3 North Somerset Council - 15 year Joint Venture Create over 800 new jobs, support regeneration and service transformation “Operate” ICT, Contact Centre and Payroll services to the Council and RBH “Transform” services including HR/Payroll, Revs and Bens & Environmental services “Support” schools services, MIS integration, learning platform Sandwell BSF - 10 Managed Service Contract Managed ICT services, innovation, integration and educational transformation “Operate” ICT services to the Sandwell Broadband and the schools estate “Support” schools services, data centre, hosted services, learning platform Barking & Dagenham Council - 7 year outsourced Partnership Create over 400 new jobs in first 3 years “Operate” ICT and Contact Centre services for the Council “Transform” services in Finance, HR & Payroll, Social Care The Agilisys Way – Our Local Authority Base

© Agilisys Commercial-in-confidence. Page 4 UniServity Life Learning Platform: –Life Platform; Inception to School Leavers –Integration with other elements –Intuitive and engaging (based upon social network look & feel) –Common to all schools across the Authority oAids KS2 – 3 transition, common timetabling possibilities etc oParental Engagement initiatives Central services – ICT as a “utility”

© Agilisys Commercial-in-confidence. Page 5 Learning Platform Credentials: –over 2,500 schools with 1.5 million active users in 21 countries –local clients include Rochdale, Warrington, Halton, Wirral, Blackburn- with-Darwen, Bolton and Cheshire

© Agilisys Commercial-in-confidence. Page 6 Principles of Change Management: –Focus on educational transformation for all schools –Outcome based –Co-design & co-delivery CPD during contract Technical training Dedicated and trained SEN Technicians in the managed service All aspects have been designed to support the curriculum, and not as simply a “kit drop” All costs for Learning Platform and Change Management have been built into existing Managed Service charge. Change Management

© Agilisys Commercial-in-confidence. Page 7 Service driven using ITIL standards Dedicated Service Desk who understand your ICT environment Tight and accountable SLA Flexible during duration of contract Continuous service improvement is inbuilt into the organisation Online Catalogue for Services and ICT Products –Audited and continually monitored by the Council to ensure best value for money –KPIs with financial penalties are in place to ensure catalogue services are kept up to date and products are delivered on time Managed Services

© Agilisys Commercial-in-confidence. Page 8 IMS Event Questions?