Unit 1 (task 4) P4

Starter On the post it note provided please make a list of the things that you think can create difficulties when you are having a conversation with another person… 2 minutes!

Activity: Barriers to communication and ways to overcome them ( student s=to take notes Visual disabilities Hearing disabilities Environmental factors   2. Language differences Jargon, slang and dialects Physical or intellectual difficulties 3. Cultural interpretations Emotional factors Social

Learning Objective: Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions Learning outcome : Task 4( P4) Success Criteria: Pass students will be able to give 6 examples of the barriers and explain how to overcome them Merit students will be able to give 8 examples of the barriers and explain how to overcome them Distinction students will be able to reflect on how barriers can affect Health and Social Care service users (10)

Please read the following carefully… Can you tell me how easy you find it to read this instruction? What is making it difficult? Is it the font? Is the lighting?

Please answer the question below…. صبح لڑکوں اور لڑکیوں کو ہے. براہ کرم اور کڑیو خاموش ہے. اج ہم کام شروع یونٹ 1 3 ہے. مجھے بتا سکتے ہیں کہ کیا یہ کسی ہے؟ What is preventing you from reading the instructions on the board?

What do you notice in the clip? http://www.youtube.com/watch?v=RZtOjHXHT6g&feature=related

Barriers… What is a Barrier? A Barrier is something that “gets in the way” or stops another thing from happening

There are 3 main ways in which communication can be blocked… If a person cannot see, hear or receive the message; If a person cannot make sense of the message; If a person misunderstands the message.

Person cannot see, hear or receive the message Visual disability; Hearing disability; Environmental problems: poor lighting Noise speaking from too far away

Person cannot make sense of the message Different languages are being used, including sign language; People using different terms, such as slang, internet or text jargon; One of the speakers has a physical or intellectual disability, such as memory loss or a learning dysfunction.

Person misunderstands the message Cultural differences: different cultures interpret non-verbal and verbal, and humour, in different ways; Assumptions about people: assumptions about race, gender, disability etc. can lead to stereotyping and misunderstanding; Emotional differences: very angry or very happy people may misinterpret what is said; think about sarcasm… Social context: conversations and non-verbal messages understood by close friends may not be understood by strangers.

An additional Barrier can be… Listening Skills Can be external or internal; External (e.g., noise, an uncomfortable temperature or seating etc); Internal include a variety of conditions or reactions within the speaker or listener, such as: - Emotional interference. Defensiveness. Hearing only facts and not feelings. Not seeking clarification. Hearing what is expected instead of what is said - Stereotyping

Some common barriers to effective communication include: The use of jargon, could be over-complicated or used unfamiliar terms. Emotional barriers and taboos. Differences in perception and viewpoint. Physical disabilities: such as hearing problems or speech difficulties. Physical barriers to non-verbal communication. Not able to move any part Language differences and the difficulty in understanding unfamiliar accents. Expectations and prejudices which may lead to false assumptions or stereotyping.  People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions. Cultural differences.  The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings.

Have you understood the Barriers to communication? How can we overcome them?

Activity Fill in the table below Barriers to effective communication OVERCOMING BARRIER ENVIRONMENTAL FACTORS VISUAL DISABILITIES HEARING DISABILITY LANGUAGE DIFFERENCES SLANG/JARGON PHYSICAL/INTELLECTUAL DIFFICULTIES EMOTIONAL FACTORS SOCIAL CONTEXT CULTURAL INTERPRETATIONS All of you have a sheet. In groups fill out the sheet and think of as many ways as you can to make communication easier!

Plenary!!!!!! What is a barrier? What are the 3 categories of barriers? Give me an example of a physical barrier. Give me an example of a emotional barrier. How can you overcome these barriers? Your task is due in on