WHAT IS MANAGEMENT Management is the attainment of organizational goals in an effective and efficient manner through planning, leading, organizing and controlling the company’s resources. A key aspect of managing is recognizing the role and importance of others. God managers know that the only way they can they can accomplish anything at all is through the people of the organization. “MANAGEMENT IS THE ART OF GETTING THINGS DONE THROUGH PEOPLE” Mary Parker Follet

THE FUNCTIONS OF MANAGEMENT PLANNING LEADING ORGANIZING CONTROLLING

MANAGEMENT FUNCTIONS

MANAGEMENT SKILLS A manager’s job is complex, multidimensional and requires a range of skills. CONCEPTUAL SKILLS The ability to see the organization as a whole and the relationship among its parts HUMAN SKILLS The ability to work with and through other people and to work effectively as a group member TECHNICAL SKILLS The understanding of and proficiency in the performance of specific tasks

MANAGEMENT SKILLS Technical Skills Human Skills Conceptual Skills Management Level Top Managers Middle Managers First-Line Managers Non-managers (Personnel)

MANAGEMENT LEVELS

HORIZONTAL DIFFERENCES Functional managers, responsible for departments that perform a single functional task General managers, responsible for several departments that perform different functions

Represented by brevity Performs a great deal of work quickly MANAGERIAL ACTIVITY Provides for variety Is fragmented Represented by brevity Performs a great deal of work quickly

Ten Manager Roles Three Conceptual Categories MANAGEMENT ROLES Ten Manager Roles Three Conceptual Categories Informational Interpersonal Decisional Monitor Disseminator Spokesperson Figurehead Leader Liaison Entrepreneur Disturbance Handler Resource Allocator Negotiator

CHRACTERISTICS OF THE NEW WORKPLACE Centered around information and ideas Work is free-flowing and flexible Work is often virtual

TODAY’S MANAGERS Embrace ambiguity Create organizations that are: Fast Flexible Adaptable Relationship-oriented Focus on: Leadership Staying connected to employees and clients Team building Developing a learning organization

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