Session IV Installation and Technical Support Issues

Licensing Tools – User Manager

Licensing – too many users Change of machine name Remote desktop turned on with XP Disconnect instead of logout on terminal services Abnormal shutdown

Licensing – clear users Login / logout from same machine name Logout terminal services session Call us halsys.lic to

NT/2000/XP Rights User should be power user or administrator of local machine Use Control Panel – User Accounts or Users and Passwords Allows users to: –Save scanner settings –Save hit list formatting –Store edit duplicates setting –Keep last application, database, and basket

Internet and halFILE Internet Service Providers configure for 100% up-time halFILE requires local DNS so if only DNS is provided from the Internet then halFILE is down if Internet is down Login issues on 2000/XP Run a local DNS server Setup WINS resolution Use local hosts file Test

Moving halFILE Any change of location (Path, server, or share) even if names are the same. Change basket path Change configure drives From all stations run \\ server\share\folder\hfw20.exe /regserver or g:\folder\hfw20.exe /regserver to avoid error 48 when exiting modules

Delete Document Configure – Security – User Profiles Double click user Double click database in right-hand panel Click extended settings

NAS / Image Storage Windows based NAS (i.e. Dell PowerVault) Unlimited users Domain / active directory support Hot swappable drives Fault tolerance – RAID5

halFILE Printer We finally got it right !! Unfortunately, no one has an easy way to install it. We have added a menu to the administrator to easily install this feature from each workstation.

Where is that feature? Base Edit Utility –On the fly –File Tables Tools Import Associated Import

TWAIN vs. WIA Scanning WIA has limited functionality compared to TWAIN WIA designed specifically for the Scanner and Camera Wizard Limited number of devices (especially production level) are distributing WIA drivers Our TWAIN scanning module is capable of communicating with a WIA driver but using TWAIN provides more functionality including resolution and image quality control

halFILE Viewer Issues B&W instead of color display –View – Scale – Optimize (Ctrl+O) Can’t zoom or copy/paste after using annotation tool –Tools – Select Annotation – None SharpDesk Imaging –Need special version of halviewer.dll from us Imaging Pro 1.1 –Not supported – images will disappear upon zoom Only prints first page of doc –Patches available for Imaging Pro 2.6 on our cd Get printer dialog when I document –Allows you to select pages to . Just ignore printer selection.

TWAIN Scanning Issues UNC Paths now supported in TWAIN –Tools Options (set TempDirectory) 380 invalid property value after clicking save settings and getting out and back in scan module has been fixed Invalid function call or capability data is not supported –Running hftwain32.exe instead of hftwain32pro.exe Appears to lock up on stapling (F5) –Set scan station id –Station ID can be set from administrator

Common Error Messages String or binary data would be truncated –Information in a field is too long –We will tell you which field in errors or missing screens –Screens sized too small and module was closed –Older search versions on XP –Reset windows option in 2.2

Common Error Messages Error converting character string to date/time –Set Date Format Tools Options menu of administrator –Change regional settings to 4 digit year without day of week for short and long date formats Control not connected –Delete kimgp32.ini from windows directory or 2.2 upgrade

Unexpected Behaviors Changing printers in halFILE sets that printer as the default printer –Requirement for Imaging For Windows Get in without a user id or password –If first user alphabetically does not have a password set Ctrl+S but nothing happens –Invalid code in a field. Tab through each field until you get an error –Nothing was changed on the update screen –New search module to resolve issues with memo fields

Unexpected Behaviors Slower scanning after upgrade –Check resolution and make sure its 200 DPI –Check image size and make sure it is a Group IV Tiff Minimize terminal services session and return and search and index screens look odd –2.2 upgrade will resolve

Report Issues Reports chop data to 255 characters –2.2 upgrade –Create schema.ini for 2.1 Errors 533, 534, 599 –Report not yet upgraded –Need to verify database inside Crystal Reports –Not using halreports.dsn –Out of date report32.exe Crystal 9 –halFILE installs Crystal 8.5 runtime. –If your reports are Crystal 9.x than Crystal 9.x needs to be installed on the workstation from cd

Installation Issues Older 95/98 boxes that were essentially original install with no updates MDAC failed due to mix of versions on a machine Recommend using Windows Update regularly Security check failed –Re-select application and database dropdowns and exit

Improve Performance Workstation CPU Speed Increase memory at workstation Server CPU / Memory Budget PC (great performance) –Pentium GHz with 256 MB of RAM Powerful PC (outstanding performance) –Pentium GHz with 512 MB of RAM

halFILE Update Service One-time registration process via the Internet Everyone needs to be out of system One PC performs the update. Other station get updated when halFILE is launched Requires high speed connection (DSL/Cable)

Questions?