1 Our Journey CRB Consultative Group Event October 2012

2 Conception to Birth 1997 Police Act Contract Awarded to Capita Marketing Started 7 years in the making Contract Advertised 2002 BIRTH Registration of organisations

3 Our Parentage Executive Agency of the Home Office

4 Our Foster Carers MinistersChief Executives Sponsorship Unit

5 Our Homes India BuildingsIndia MillHorton House Shannon Court

VOLUNTARY & COMMUNITY LOCAL GOVERNMENT AUTHORITY SPORTS & RECREATION FAITH HEALTH & SOCIAL CARE EDUCATION CONSULTATIVE GROUPS Registered Bodies Representative Bodies Govt Dept's/Inspectorates Governing/Regulatory Safeguarding Interest CONSULTATIVE GROUPS Registered Bodies Representative Bodies Govt Dept's/Inspectorates Governing/Regulatory Safeguarding Interest

Our Services Standard CRB check Enhanced CRB check Then came.. POVA/ISA Adult First Tracking Service Planned Barring List Check Update Service Basic CRB check

8 CRB Applications m 2 m 3 m 4 m

9 Enhanced Check Fees CRB checks will cost the price of a hair cut! Charles Clarke MP £12 £29 £34 £36 £ £ Years

10 What our customers told us they want … Faster checks Fewer checks More online services Easier to apply Greater use of More consistent advice Greater portability Improved guidance      

11 Our Customers The CRB has made massive improvements in processing times for certificates A huge team effort by all and certainly confirmation that we are working in partnership It has been good to work with you over the last couple of years – it has really helped us to develop the service we provide Today I have seen some brilliant examples of change, improvement and fresh thinking at the CRB

12 Our Impact 150,000 unsuitable people stopped from working with vulnerable groups 68% of people would speak highly of the CRB 92% say CRB checks have improved their ability of protect vulnerable groups

13 Our Performance Happiness Index 100% 0%

14 37 days to go

15 Transition to DBS and beyond Establish DBS Board & Senior Management Governance –Business plan/Strategy/Direction DBS Service Support contract –Manage transition from Capita/Logica to TCS –Develop systems and processes to support new & existing services Review current and proposed processes and services –DBS Applications/ID Validation –Single Certificate/Update Service –Basic Checks/Barring List Check Stakeholder/Customer Engagement –Joint DBS/HO review to focus on purpose/scope of engagement –Refresh approach to why, when, who, and how DBS engage

16 Changing Customer Focus Registered Body RB Centric ModelApplicant Centric Model Applicant Update Service Services Online Application Basics Single Certificate Registered Body Disclosure and Barring Service

Some things will not change  All CRB & ISA current services will continue and will be delivered with our new name and logo.  CRB certificates will continue to remain valid.  Ordering pattern for DBS application forms – continue to order your regular stock as CRB forms will be processed up to 28 February  Registration details will transfer automatically to DBS.  Our contact details will remain mostly the same. 17

And some things are changing We will change terminology and rebrand all documents with the DBS logo including: Stationery, websites and all customer information. Certificate, application form & continuation sheet Key dates for DBS applications 12 November 2012: DBS branded application forms supplied to Registered Bodies requesting normal supply 01 December 2012: DBS branded certificates will be issued for all checks completed 01 March 2013: Only DBS application forms will be accepted for processing. 18

Other changes you will see  CRB News will be renamed DBS News.  From 1 December, our website homepage will be  CRB and DBS addresses will work simultaneously from 1 December GOV.UK will replace websites Business Link and DirectGov.. 19

Changes to the application form  The logo will change to DBS.  Completing the form is mostly the same:  we’ve removed references to CRB, ISA and used some new DBS terms  some questions have been amended slightly You can download a sample DBS application form from (English & Welsh versions available) 20

Questions that have changed on the application form a28 – a29. Do you have an ISA registration number?  These questions now read ‘not used’. d50 – d54. Applying for registration with ISA.  These questions now read ‘not used’. x60. Apply for a CRB check.  This question now reads ‘not used’. x64 – x66. Are you entitled to know whether the applicant is registered to work with children or adults?  These changes use revised terminology ‘registered to work with’ has been replaced with ‘barred from working with’; the term ‘vulnerable’ has been removed in relation to adults. 21

Ways you can help us change Get your organisation DBS-ready by:  Knowing what to expect in the transition timeline for application forms and certificates.  Reflecting the changes in language and terminology in your own internal and external literature and guidance.  Getting ready to change your web links to our new website. 22

Changes to terminology Current Terms CRB, ISA, VBS Standard CRB check Enhanced CRB check Enhanced CRB check with Barred List check ISA Adult First Vulnerable adults New Terms  DBS  A Standard DBS check  An Enhanced DBS check  Is now an Enhanced check for regulated activity  DBS Adult First  Vulnerable groups 23

Your DBS-ready checklist Change reference from CRB/ISA to DBS in:  Recruitment materials  Applicant information  Marketing materials  Websites/Guidance  Internal policies Inform your staff and customers about:  Launch of DBS  Timeline of changes  Website changes  Our services and processes will continue unchanged 24