MARK GREENHOUSE – APPLYING LEAN MANAGEMENT IN LEGAL, MANUFACTURING AND SERVICE SECTORS.  Mark Greenhouse  An experienced lean trainer and coach with experience across a broad range of sectors.  Provides consulting and training in the field of performance improvement and lean management. Projects include working with law firms, manufacturing companies, call centres, FMCG. Working directly with staff from the shop floors, with supervisors, through to Managing Partners and Board members, across a range of departments.  Lectures on Performance Management and Supply Chain Improvement at Leeds University Business School. Has provided materials for Sheffield Hallam LawSync ™ modules and has written & presented on Lean Management in Law Firms.  He has developed solutions that now form part of a business course sold globally via Cambridge University Press. His work on waste and lean management in service organisations has also been published by Wiley & Sons. Tel: Mob: uk.linkedin.com/in/markgreenhouse/

LEAN EDUCATION AND EXPERIENCE  1993 MEng (Distn), Manufacturing Systems Engineering and Management, The Nottingham Trent University.  1993 BEng Manufacturing Engineering, The Nottingham Trent University.  2004 Diploma Direct and Interactive Marketing – The Institute of Direct Marketing.  2013 City & Guilds – Workplace Assessment (Pending) Educational  Lean Process Improvement – Law Firms  Lean Manufacturing Projects – Wind Power, (Turbine foundation manufacturing), Food Production, Call Centre, Financial Services  Lean Food Production – Fish Processing  Performance Management for supervisors and managers – manufacturing & service  Project management for various manufacturing sites.  Development of UK & International client research teams. Projects Experiences  Various Operations and Project management roles held in blue-chip organisations.  Led customer focused improvement initiatives in Manufacturing & Financial Service based organisations.  Since 2005 managed Levantar, lean management consulting & training firm. Professional Experience

LEAN ARTICLES, PUBLICATIONS & PRESENTATIONS  2013 – Operations Management 3 rd Edition Wiley – “How much waste is there in the Service Industry?”  2013 – Lean Management Journal – June edition – “On Lean in Law Firms”  2013 – Levantar – “Lean in Law Firms – The 7 Wastes Handbook”  2012 – Levantar - “Lean Manufacturing – The 7 Wastes handbook”  2012 – Levantar “Lean in the Office – The 7 Wastes Handbook”  2012 – Levantar “Lean in Call Centres – The 7 Wastes Handbook”  2011 – Cambridge University Press – Business Advantage “Lean management” (Article + DVD)  2011 – Marketing with A3 – Business 901 – “A3 Techniques in Marketing”  2011 – Law Business Review – April Edition – “Bespoke Service”  2010 – Law Business Review – Sept Edition – “Continuous Improvement in Law Firms” Published Materials  2013/14 – Armstrong Watson – “Lean management in Law Firms”  2012/13 – Business Network – “Continuous Improvement & Productivity”  2011 – Yorkshire Law Society - “Lean in the Legal Sector” Presentations