Software Process Improvement Initiative ISO 9000/9001 Software Process Improvement Initiative Omer Azmon Anna Brjezovskaia VelimirLesikov Eduardo Borjas Darius Vincent Salim

Preview of ISO 9000/9001 What is ISO? General Background Who Uses ISO 9000/9001 Motivation for ISO 9000/9001 Goals for ISO 9001 Features of ISO 9001 Comparison With Other SPI Initiatives Team Opinions Q & A Session

What is ISO? ISO stands for the “International Organization for Standardization”. Central Secretariat is located in Geneva, Switzerland. A network of the national standards institutes of 162 countries with one member (one vote) per country. A non-governmental organization that forms a bridge between the public and private sector. Standards are developed by technical committees. Certifications are performed by an independent third party registrar company accredited by a national accreditation body.

General Background ISO 9000 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms. ISO 9000 is 1 of the over 17,500 standards, which were published by the ISO. It first came out in 1987, the latest standard was published in 2005. ISO 9001 specifies requirements for a quality management system. It first came out in 1994, the latest standard was published in 2008.

Who Uses ISO 9000/9001 ISO 9001 is used from certified companies, most of the time it involves two major positions in the company: Consultant - that prepares the documentation The company's management and staff to guarantee that the new system is properly documented and the documentation is properly implemented. Used by small companies mainly because of a need from their corporate partners which are looking for better quality and standardizing methods.

Motivation for ISO 9000/9001 Started in England during WWII for quality management of weapons manufacturers Into the 1970’s many organizations (Ford, British Ministry of Defense) had their own quality management systems The problem then became that there was no single standard for quality in England From there it became first a British standard, then a European standard, and ultimately an international standard

Goals for ISO 9001 ISO 9001:2008 specifies requirements for a quality management system where an organization: needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. Source: International Organization for Standardization (http://www.iso.org)

Goals for ISO 9001 (continued) Reduce waste and increase productivity Improve employee awareness, morale and motivation Raise profits Improve marketing Increase customer satisfaction Create a more effective and efficient operation Decreased variation, increased consistency and predictability of operations

Features of ISO 9001 Say It. Do It. Prove It. Document/define Processes Do It. Implementation Prove It. Objective evidence (records, audits & responses) Maintain It & Improve It! Ongoing management commitment Adequate resources Continual improvement of the system

Features of ISO 9001 (continued) 1 Scope 2 Normative Reference 3 Terms and Definitions 4 Quality Management System 5 Management Responsibility 6 Resource Management 7 Product Realization 8 Measurement, Analysis and Improvement

Features of ISO 9001 Scope Demonstrate consistent conformance to customer & regulatory requirements Address customer satisfaction through: Effective system Based on continual improvement & preventive actions Application Define in quality manual

Features of ISO 9001 : Normative Reference “normative” means that it is included as an auditable requirement. ISO 9000 Quality Management Systems - Fundamentals and Vocabulary

Features of ISO 9001 Terms and Definitions ISO 9000:2000 Quality Management Systems - Fundamentals and Vocabulary Supplier  Organization Customer Product = Result of a process (Hardware, software, services)

Features of ISO 9001 Quality Management System Establish, implement, document, maintain and continually improve the QMS processes. Identify processes and sequence Determine effectiveness Monitor, measure, analyze, and implement actions Documentation includes: procedures, quality policy, instructions, quality manual, data and records Control of documents and records

Features of ISO 9001 Management Responsibility Management Commitment Customer Focus Quality Policy Business Planning and Objectives Responsibility, Communication and Authority Management Reviews

Features of ISO 9001 Resource Management Provide Resources Human Resources Training, awareness & competency Personnel assignment Work Environment Infrastructure

Features of ISO 9001 Product Realization Planning for Product Realization Customer-related Processes (Product requirements & communication) Purchasing (Supplier evaluation, purchasing requirements, verification) Design/Development (Planning, inputs, outputs, reviews, verification, validation & change control)

Features of ISO 9001 Measurement, Analysis and Improvement Monitoring, Planning, and Measurement Customer satisfaction Internal audits Process & Product monitoring/measurement Analysis of Data Improvement Constant Improvement Preventive Action Corrective Action

Comparison With Other SPI Initiatives CMMI - ISO 9000 is more basic. The documentation involves fewer details and it has to be constantly improved for further product updates - in comparison to CMMI, where further process improvements are already covered when documentation and specifications are created. Six Sigma - ISO 9000 is using documentation as continuous quality assurance, rather then data.

Team Opinions Positives Negatives Democratic Internationally Used Easy To Implement Good Starting Point If Used Correctly Will Lead To Consistent Quality Products Negatives Doesn’t Necessarily Lead To A Quality Product Can Lead To Just An “Empty” Plaque On The Wall Not Software Specific Like ISO/IEC 90003:2004

Question & Answer Session

Thank You Omer Azmon Anna Brjezovskaia VelimirLesikov Eduardo Borjas Darius Vincent Salim