Achieving Leaner, More Agile Government Going Digital with Drupal

Overview Government Initiatives  Open Government  Consolidation  Shared First  Cloud First  Security Drupal + Acquia Solution Use Cases  Agency Web Presence  Connecting Constituents and Stakeholders  Supporting Collaboration  Going Mobile  Government Information as Online Services Examples 2

Open Government Mandate Cost-effective transparency for constituents and stakeholders  Transparency: Find relevant information quickly, easily  Participatory: Share insights  Collaborative: Communicate with agency staff members 3

Open Government Requirements Agency Manager Reduce costs Increase staff productivity Easily collect, organize, track public opinion by topic and respond Assemble talent from multiple sources, channel activities, securely share information within/across organizational boundaries Provide mobile access to agency information with same quality/services as full-screen web browsers 4

Open Government Requirements IT Staff Cost-effectively manage/maintain multiple sites with separate management environments Federal agency mandate to publish datasets/APIs  Manage cost effectively and systematically Implement highest levels of security 5

Consolidation Initiative Cut wasteful spending and improve public service 1,525.gov domains across 72 agencies; 19% inactive Eliminate 26% of domains; merge 4% into existing sites 50% of agencies use 2+ CMSes (HHS uses 19 CMSes; 32 hosting providers) Only 8% of agencies follow consistent design template Only 21% of agencies follow consistent method for measuring site performance 6

Shared First Initiative Agencies directed to move 2+ commodity IT functions to shared environment Achieve leaner, more efficient and more agile government Cut costs 7

Cloud First Initiative Close IT gap between private and public sectors Reduce data center infrastructure by 40% Cut costs Improve security Improve efficiency and performance Speed deployment of new applications Achieve more open, responsive government 8

Government Initiatives Common Themes! Objectives Maximize ROI of Federal IT Increase productivity of Federal IT Improve constituent interaction with government Drive more efficient, productive modes of IT investment, governance, delivery Increase cybersecurity Strategy Mobile and collaborative technologies Modular development Data center consolidation Shared services Cloud computing 9

Solution: Drupal + Acquia Deliver information public expects, wants, needs  Reduce costs  Optimize delivery  Stay abreast of rapid changes  Ensure highest levels of security 10

Open Source Drupal Delivers openness, transparency, visibility Provides centralized online platform Transforms how public agencies deliver information/services Used by governments in 50 US states and 130 countries 11

Acquia GSA approved vendor Distributes expertly curated versions of Drupal for  Publishing/managing web content  Rapidly assembling content-rich applications  Deploying collaborative communities Provides Drupal-optimized cloud hosting for large-scale deployments supporting high-performance, mission- critical applications Delivers Drupal-specific development tools, self service resources, 24x7 support Offers expert consulting services 12

Security and Accessibility Drupal complies with public sector security and accreditation standards (NIST-FISMA, DIACAP, Section 508 compliance) Used by many Federal, State, local and international governments Drupal Security Team: several members on Acquia staff Expert Project Maintainers Large, powerful community using, testing, identifying and reporting vulnerabilities daily to Security Team Security experts from world's governments and largest companies regularly scrutinize Drupal's codebase and judge it secure enough for their mission-critical applications Additional reference 13

Vertical Use: Agency Web Presence Challenges Numerous types of content must be easily accessible Intuitive user experience Tight budgets Single site with static pages evolving to multiple sites with separate management environments, each with high operating cost 14

Vertical Use: Agency Web Presence Solution Drupal provides centralized online platform Enables agencies to provide clear, consistent, reliable information Staff members manage and maintain various sites on their own, without expense of relying on IT for updates Directly engage with key constituencies online Easily categorize content by multiple criteria to capture public’s varied perspectives Cost-effectively, quickly manage growing web presence without IT infrastructure  Only pay for IT resources consumed 15

Vertical Use: Connecting Constituents and Stakeholders Challenges Enable stakeholders to voice opinions about issues Each agency must collect, organize, reply to different topics and inquiries 16

Vertical Use: Connecting Constituents and Stakeholders Solution Direct communications via electronic form  Manage incoming messages and replies  List hot topics on form and automatically route public comments to appropriate staff members Provides unifying, underlying content infrastructure Proactively connect with constituent groups to provide targeted information Quickly deploy affiliate web sites on specialized topics Reduce administrative and operational costs Only pay for IT resources consumed 17

Vertical Use: Supporting Collaboration Challenges Quickly assemble talent from multiple sources and channel activities to resolve issues Securely share information within and across organizational boundaries Easily identify users by varied roles Foster collaboration based on diverse organizational boundaries 18

Vertical Use: Supporting Collaboration Solution Drupal Commons enables staff to  Develop collaborative work environment Support ad hoc relationships Identify subject matter experts Manage varied roles for adding and accessing content and for contributing conversations  Simplify how team members share information Easily find relevant and timely information Discuss topics of shared interest  Improve inter-organizational communications Threaded discussions via online forum Tailored Q&A activities to build online knowledge base Contemporary social networking capabilities in a secure environment 19

Vertical Use: Going Mobile Challenges Staff and public expect to interact with public agencies via mobile devices Mobile experiences must account for constituents’ locations and objectives Technical considerations vary by device and from full-screen web browser New modes of interactivity must be supported 20

Vertical Use: Going Mobile Solution Drupal manages content in ways that make it easy to assemble mobile experiences Community members can attend meetings and complete program-related tasks Designed for quick access to existing information 21

Vertical Use: Government Information as Online Services Challenges Mandate to publish data sets and other APIs that third parties consume as remote services Online services must be managed cost effectively and systematically 22

Vertical Use: Government Information as Online Services Solution Publish technical information about data sets and APIs on web sites in multiple formats  Ensures easy adoption and consumption by target groups  Reinforces relationships with key constituencies Reduce operating costs  Agencies host their own online services in cloud; only pay for IT resources they need 23

Summary Acquia Drupal, Drupal Commons, Open Publish, Open Public deliver content-centric platforms for  Assembling web experiences  Publishing web content  Building collaborative platforms Acquia Managed Cloud hosting service provides enterprise-scale Drupal sites and is capable of rapidly expanding as needed  Range of management, professional, educational services Optimize delivery of public information affordably with flexible, extensible content infrastructure 24

Drupal Sites Whitehouse.gov Federal IT Dashboard US Courts Emrg. Preparedness NASA CoLab.EduConnections Data.gov Go.USA.gov FCC Interact.gsa.gov House of Representatives Department of Veteran’s Affairs Federal IT Dashboard NASA 25 Department of Energy Investor.gov Commerce.gov SelectUSA SBA.gov MBDA.gov Basque Parliament City of Athens London.gov.uk Queen Rania National Library of Australia Belgian Prime Minister Brazil Ministry of Health Ecuador Ministry of Education

Examples: Consolidation, DHS - FEMA Challenge 17 websites and domains for emergency monitoring, notification, management and resolution Multiple system integrators maintaining individual sites Sites ran across variety of platforms: Interwoven Teamsite most dominant Solution Drupal, Acquia, Phase 2 Consolidated to 3 sites/domains (ready.gov, disasterassistance.gov, FEMA.gov) Launched in public cloud Millions of dollars/year in cost savings from labor and software licensing 26

Examples: Consolidation, DHS - FEMA 27

Examples: DoE 28

Examples: NYSenate.gov

Examples: NYSenate.gov

Examples: Citizen Input, Contact Form 31

Examples: Senators Navigation 32

Examples: Microsites for Senators 33

Examples: Microsites for Committees 34

Examples: Live Events 35

Examples: Social Web 36

Examples: Social Web Continued 37

Examples: Social Web Continued 38

Examples: Open Data, Administrative 39

Examples: Open Data, Legislative 40

Examples: Open Data, Legislative Cont. 41

Examples: NY Senate Mobile 42

Examples: DSCA Mobile 43

Examples: Phase 2 44