5-1 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e C HAPTER 5 TAEDEL501A Facilitate e-learning

5-2 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e What is e-learning? Computer-based, or software-generated or software-controlled learning situations, where the learner accesses the resource and is then either in control of the learning or proceeds through the program at their own pace.

5-3 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e What is e-learning? (cont.) Slide sets Interactive software Emulation software Simulation software/hardware

5-4 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Facilitating e-learning Establishing the environment Introducing e-learning Guiding and facilitating Monitoring Reviewing the process

5-5 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Establish the environment Know your learning outcomes/objectives Understand your learners’ needs Develop an e-learning delivery plan Confirm resources Ensure availability of support

5-6 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Computer literacy Computer literacy is the ability of the learner to use hardware and software such as that listed in Table 5.1:

5-7 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Technical requirements to support your program The type of technology to be used in delivery Technical specifications of computer equipment, such as bandwidth (e.g. ADSL), memory, processor type and speed, graphics requirements The type of online learning management platform How much time is required to set up and test equipment and technology Liaison with information technology (IT) personnel or specialists.

5-8 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Introducing e-learning Provide an introduction to the e-learning environment (and clarify and agree upon objectives and protocols) Establish e-learning relationship with e-learners Initiate relationships between e-learners

5-9 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e In your introduction… Housekeeping Emergency procedures Health and safety Training and facilitation staff introduction Code of conduct and support procedures E-learning system overview Objectives of the e-learning

5-10 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Connecting your learners Frequent contact—schedule times is good—face-to-face, live text or voice contact is better (Skype, VoIP) Use bulletin board posts for learners to introduce themselves to you and each other Provide online forums or other areas for learners to interact and chat with each other Define clear times when you will be available to your learners

5-11 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Facilitating e-learning Use relevant electronic tools to facilitate e-learning Ensure an effective learning experience Use support mechanisms to address technical issues Build opportunities for authentic learning, practice and formative assessment into the e-learning experience

5-12 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Maintaining engagement Refresher breaks—step away from the keyboard! Offline activities—not just ‘stare and click’ Goal setting—achievements and rewards Collaborative projects—e-learning group projects

5-13 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Monitoring e-learning Monitor progress through milestones Provide support and guidance Monitor e-learner interaction Maintain and store learner records

5-14 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Review the e-learning process The PDCA or Deming cycle (see Figure 5.9): Plan Do Check (Review) Adjust as needed

5-15 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Review the e-learning process (cont.) Conduct action research on presentation or facilitation skills Seek input from critical friends or colleagues Conduct interviews: focus group or one-on-one Collect written feedback from participants (can be anonymous) Learner/participant feedback can be derived from: interview formal discussion informal discussion written questionnaire or survey

5-16 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Hill, Hill, Perlitz, Professional Training & Assessment, 1e Review the e-learning process (cont.) Critical self-reflection is going that step further than just reflecting on facilitation… and asking hard questions about performance, problems, methods used and success of learners.