Organizational Behavior Fundamentals 1.1 Definition of Organizational Behavior 1.2 Contributing Disciplines to the OB field 1.3Managing Organizations 1.4 Effectiveness 1.5 OB Challenges and Opportunities

ORGANIZATIONAL BEHAVIOR T E N T H E D I T I O N

What Managers Do Managerial Activities Make decisions Allocate resources Direct activities of others to attain goals

Where Managers Work

Management Functions Management Functions Planning Organizing Leading Controlling Management Functions

Management Functions (cont’d)

Management Functions (cont’d)

Management Functions (cont’d)

Management Functions (cont’d)

Mintzberg’s Managerial Roles E X H I B I T

Mintzberg’s Managerial Roles (cont’d) E X H I B I T

Mintzberg’s Managerial Roles (cont’d) E X H I B I T

Management Skills

Effective Versus Successful Managerial Activities (Luthans) Traditional management Decision making, planning, and controlling Communications Exchanging routine information and processing paperwork Human resource management Motivating, disciplining, managing conflict, staffing, and training Networking Socializing, politicking, and interacting with others

Allocation of Activities by Time 1-2 E X H I B I T

Seatwork: 1 Whole sheet of paper Identify one manager and be able to discuss his/her activities. Explain why would you categorize this manager as average, successful or effective manager

Enter Organizational Behavior

Contributing Disciplines to the OB Field 1-3a E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Enter Organizational Behavior

Contributing Disciplines to the OB Field 1-3a E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Contributing Disciplines to the OB Field (cont’d) E X H I B I T

Managing Organizations The Organization’s Environment How an organization is structured and operates depends on The needs of customers or clients Legal and political constraints Economic and technological changes Managers work in an increasingly unpredictable environment

Managing Organizations Behavior Within Organizations Determinants of individual performance Individual Characteristics Individual motivation Group behavior Leadership Power and politics Intergroup behavior, conflict Reward and appraisal systems Groups and interpersonal influence

Managing Organizations Organizational structure refers to the division of labor as well as the patterns of coordination, communication, workflow, and formal power that direct organizational activities. Includes not only diagramming which employees report to which managers but also: 1. Reporting relationships, but it also relates to job design, 2. Information flow 3. Work standards and rules 4. Team dynamics 5. Power relationships

Managing Organizations Processes Process is a systematic arrangement of actions design to achieve specific outcomes There are several techniques being used.

Effectiveness 1. Goal Approach 2. Systems Theory Approach – views the organization as a unified, purposeful system composed of interrelated parts. 3. Stakeholder Approach- 4. Organizational Development and Change

Challenges and Opportunity for OB Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service Globalization is the system of interaction among the countries of the world in order to develop the global economy. Globalization refers to the integration of economics and societies all over the world. Globalization involves technological, economic, political, and cultural exchanges made possible largely by advances in communication, transportation, and infrastructure.

Challenges and Opportunity for OB (cont’d) Improving People Skills Empowering People Coping with “Temporariness” Stimulation Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior