MDU Application

Agenda Introduction -About the Product Key Features Consumer Insight & Need Benefit to Airtel Activation Process Customer Testimonials Next Steps

Introduction JustMyNeighbour (JMN) offers the residential societies its very own dynamic website with an interactive platform to share thoughts, feedback, ideas and discuss common issues among residents. With more than 140 Societies and 60,000 active residents the website enables residents to register complaints online, share notices, circulars and information through various online channels of communication powered by SMS and email alerts. In addition, the website hosts an e-commerce platform offering residents pre-negotiated rates, special discounts from the suppliers within their neighbourhood for their day to day requirements.

Current Status 140 Societies 60,000 Active Residents

Agenda Introduction -About the Product Key Features Consumer Insight & Need Benefit to Airtel Activation Process Customer Testimonials Next Steps

Key Features Communication Revenue generation The web portal aims at networking residents of a society with the RWA to drive centralized and easy access to communication by bringing the society on one single platform. The RWA or the society office can now use multiple channels of communication through various tools provided on the web portal. Revenue generation Here’s an opportunity to generate that extra income! JustMyNeighbour assists the society to generate revenue from its tie-ups with suppliers and advertisers across the country. The society website can become an excellent platform to generate additional funds for the society. Negotiated Deals from Suppliers The society website comes packed with special deals and discounts from vendors and door-step service providers near to your society. In addition to the convenience, the residents also pay less for the same services. Convenience The society portal provides convenience to the residents by providing information and services that can be ordered through the society portal. From online maintenance bill payments, to calling a plumber, to requesting a car pool all at a click on the society portal. Facility Management System The web portal offers a platform to the RWA to run its day to day operations online. Through a back end administrator the RWA can handle resident complaints, set standard operating procedures along with an interface for residents to communicate with the association, voice their day to day needs and requirements.

Key Features (Communication) Online directory Online notice boards Online contest SMS update Opinion poll Society chat Discussion forum Event update Communication Event update Driving directions Magazines Car pool JustMyNeighbour portal aims at networking residents of a society with the RWA to drive centralized and easy access to communication by bringing the society on one single platform. The RWA or the society office can now use multiple channels of communication through various tools provided on the web portal. Movie trailers Weekly update Complaint management

Communication Notice board Opinion Poll Resident Directory Society office can share information with residents through online notice boards that are powered by SMS and email alerts. Compliant Management Residents can post a complaint and track the status online which is received and reverted to by the society office online, the service is powered by an SMS and email alert. Notice board Society office can receive a collective opinion on a common issue by posting an opinion poll with 4-5 c lick options for residents to chose. Discussion forum A single platform for residents to discuss common topics of interest share their suggestions, feedbacks, views with their neighbours Opinion Poll Residents are informed and updated about events organized by the society in the events section, also powered by SMS & email alerts. Residents can confirm participation as well. Eg: Diwali Mela, Meetings etc. Look up your neighbours in the society with various search options, Name, profession, e-mails, block name etc. residents can set their privacy settings and edit information viewable by others. Event Management Resident Directory Find residents in your society itself who travel to similar destinations and request their contact information to join them This feature is password protected and accessible only to the registered residents of a society who have been verified by the office bearer’s of the society. Residents can email driving directions to their family and friends through the web portal. Non residents can access the driving directions from the login page as well Car pool Driving directions

Key Features (Negotiated Deals for Residents) Car insurance Travel Hospital Grocery Car service Books Discussion forum Flowers Event update Food Taxi Real estate JustMyNeighbour has negotiated special deals and discounts with the suppliers in the neighbourhood. As additional benefit special offers and discounts are extended to the residents through the society portal. Residents placing or booking orders through the colony portal will benefit from the special offers JustMyNeighbour brings to the Society. These are accessed online through the society portal on the JMN platform.

Negotiated Deals for Residents Book a Doctor’s appointment online and get a discount through your society web portal. Choose the speciality, look-up available Doctor’s on duty and book your appointment, what’s more get a discount on your appointment. Book a laundry or dry-cleaning service online and enjoy the discount and convenience of a door step pick-up and delivery. View the rate list available online and type the number and type of clothes being sent for service. Hospital Laundry Book a car service online. Choose the car dealer, book an available day and time slot for your car service and enjoy the discount and convenience of a door step pick-up and delivery Insurance Get your car insured at unbelievable rates from your colony web portal. That brings to you special negotiated rates. Car Service Order food online from the variety of cuisines all in a click, chose from the elaborate menu, Pay cash on delivery and enjoy the doorstep service on your online order. Book your travel online through the society web portal. Be it a flight booking or a holiday package, you can now book your travel and enjoy a guaranteed discount on your booking. Food Travel Order for books online, and benefit from the exciting deals brought to you on the society portal along with a doorstep delivery. Grocery Order for grocery online with a supplier near you, pick a time and date convenient for delivery and pay cash on delivery or online by Credit card. Books

Negotiated Deals for Residents Send flowers to friends and family in your neighbourhood. Select from the range of bouquet as per your budget and opt for pay cash on delivery or online with a credit card Book a taxi online on the society portal, choose a time and date convenient to you for a pick-up. For your convenience there are popular pre-defined destinations to choose from as well. Flowers Taxi Buy, sell or rent out a house through the society portal. Resident would be contacted by the helpdesk to take the query further Benefit from the convenience of a click for laboratory tests from Quest Diagnostic, offering discount for booking a test online and various other schemes brought to the portal from time to time. Real Estate Diagnostic Tests Order for your laundry service from the convenience of your home. Have your clothes picked up and dropped at your door-step and get a 10% discount on your order. Order for food from the variety of cuisines on offer from the various restaurants in your neighbourhood, enjoy the convenience of a home delivery and an option of online payment or cash on delivery. Flowers Food

Key Features (Convenience for Residents) Carpenter Electrician Driver Nurse Raddi wala Maid Repairs Driving directions Convenience Local area search Plumber Servant Key maker JustMyNeighbour has tied up with utility providers in the neighbourhood providing plumbers, carpenters, electricians, air conditioning services, handy man, lock smith or even a kabari wallah! doorstep services is the easiest to use service request system that connects the residents directly to the company that offers these services in the neighbourhood. Bar tender Batter & inverters Laundry Bill payments

Key Features (Convenience for Residents) About Society Know information about your society including location, infrastructure, facilities, office bearer’, contact information for the estate manager. This feature is password protected and accessible only to the registered residents of a society who have been verified by the office bearer’s of the society. Residents can see their dues for electricity as well as maintenance charges. This section enables them to take printouts of their bills. When a new bill is uploaded or a late fee charge is levied, an appropriate SMS alert is sent to resident to inform them about the new charges. This feature is password protected and accessible only to the registered residents of a society. Online Bills This feature enables the residents to enter an email ID of a guest and send driving directions to their society from common approach routes! The driving directions are also available on the public website of the society that can be used by any internet users. The ability to send driving directions to an email ID however is restricted to the registered users of the website only. Find residents in your society itself who travel to similar destinations and request their contact information to join them This feature is password protected and accessible only to the registered residents of a society who have been verified by the office bearer’s of the society. Driving Directions Car Pool Door step services Plumbers, Carpenters, Electricians, Air Conditioning services, Handy man, lock smith or even a kabari wallah! Doorstep services is the easiest to use service request system that connects the residents directly to the company that offers these services in an area. S O S Save Our Souls is an emergency call functionality that can be invoked by any resident of the society to alert that there is a problem in a particular house. The SOS feature sends “contact immediately” SMS messages to the emergency contacts of the house on behalf of which the SOS alert has been generated. The SOS also enables residents to request blood donations of a particular group to all adults within the same society

Key Features (Facility Management System) Complaints Notice board Governing body Resident database Maintenance bills Society facilities Society expenses Discussion forum Facility Management system Asset management Event updates RWA accounts Electricity bills JustMyNeighbour offers a platform to the RWA to run its day to day operations online. Through a back end administrator the RWA can handle resident complaints, set standard operating procedures along with an interface for residents to communicate with the association, voice their day to day needs and requirements. Office bearers Opinion polls Stock management Gate pass facility

Key Features (Facility Management System) Maintenance Module The maintenance bills section provides a billing system enabling the society to setup billing preferences to be calculated as fixed monthly items or as a per soft charge. These bills are calculated automatically on a timely basis and sent to residents. Further allowing the accounting department to override the automated system with a manual entry system. Asset Management system All assets owned, leased or maintained by the society can be managed using the asset management system. This module allows the RWA to specify the maintenance schedules as well as procurement details of the asset. Facility Management system SOP (Standard Operating Procedures) RWA can create its own SOPs. The system keeps the RWA informed about the upcoming tasks through SMS and Email alerts. Further helps maintain records and impending tasks assigned to each member in the society. JustMyNeighbour offers a platform to the RWA to run its day to day operations online. Through a back end administrator the RWA can handle resident complaints, set standard operating procedures along with an interface for residents to communicate with the association, voice their day to day needs and requirements. Stock Register Stock Stock Register helps the RWA to keep track of all the stock that is maintained. It is a simple system for stock keeping with printable downloadable reports that track movement of stock as well as current inventory. The stock register allows you to perform all necessary operations without any training on using the software.

Key Features (Revenue Opportunity for RWA’s) Online Sales JMN shares online sales revenue generated through online transactions and order by a resident on the society portal. This motivates the society to increase the penetration on the system. Eg: commission earned from insurance, Car servicing and restaurants. Online Advertising JMN has identified 6-7 locations for web banner advertising and shares income earned from online advertising on the society portal with the society management. Eg: Web banner advertisement. Revenue Opportunities Offline Events JMN helps the society to generate funds by facilitating sponsorships for their offline , local or cultural events for eg: Diwali mela, Christmas carnival etc. JustMyNeighbour provides an opportunity to the RWA to generate that extra income by helping the society to generate revenue from its tie-ups with suppliers and advertisers across the country. The society website can become an excellent platform to generate additional funds for the society. Offline Discounts JMN helps the society to get discounts from the vendors by pre-negotiating rates and offering convenience of door step delivery to residents for their day to day needs and requirements. Eg: ordering food from the portal or ordering a laundry service etc.

Agenda Introduction -About the Product Key Features Consumer Insight & Need Benefit to Airtel Activation Process Customer Testimonials Next Steps

Type of RWA’s Condominium RWA’s – Cash Rich: These are largely condominium RWA’s and are usually cash rich, as they have taken over from the builder and are in charge of maintaining the colony. There is a maintenance fee collected from the residents which is used for social gatherings and events, replacement of assets (genset parts etc), painting the building of the colonies. These colonies have an office and employed staff to run the society office. 2. Open Colony RWA’s – Limited Funds: These RWA’s are a part of an open colony and not condominiums. They are not handed over the colony by the builders as it is handed over to local authorizes / govt. and have limited funds. In order to create revenue they create members. Residents are to become members of the RWA by paying an average a life time membership fee of Rs.600. With the funds collected, the RWA are able to organize social events in the colony 3. Group housing society RWA’s – Limited Funds: These RWA’s through handed over the maintenance by the builders are still faced with limited funds, as they are a small group of people. Their expenses on the colony are limited and social events and gatherings are much fewer in number compared to the bigger colonies.

Consumer Insight -Key Challenges faced by RWAs Resident Participation Common problem across RWA’s, is that residents do not attend or take the the RWA meetings seriously let alone contribute to the welfare of the society. Limited Funds With limited people participating and no source of revenue the RWA is unable to organize social gatherings, events of substantial work to attract the residents participation. Lack Of Communication With not many channels of communication, and limited funds, the RWA is unable to reach out to residents on a regular basis. In turn, the residents are also unable to communicate with the RWA frequently. Lack Of Time In today's scenario of the Metro life, people are left with limited time on their hands to devote to themselves let alone for them to contribute to the RWA’s or their society.

Proposition to the RWA Just My Neighbour meets all the RWA’s requirements. RWA gets it own customized web-site. Source of Revenue for the RWA And all this Free of Cost if sponsored by Airtel Free portal for the RWA would be a big success for the RWA post holders Implementation Cost Software Fee Rs. 15,000 + Taxes (One Time)/Rs. 7500 for small RWAs Annual Upgrade & Maintenance Rs. 5,000 + Taxes p.a/Rs 2500 for Small RWAs SMS Cost Rs.0.15 per sms

Agenda Introduction -About the Product Key Features Consumer Insight & Need Benefit to Airtel Activation Process Customer Testimonials Next Steps

Benefits to Airtel Airtel Gains an entry into the RWA Just My Neighbour would organize at least 2 service camps in a year Airtel team to negotiate at least 4 road shows for providing the Free application Airtel presence on the society web-site with a lead form

Airtel Branding Branding on Society Entry page Dedicated Airtel page for offers and lead capture

Agenda Introduction -About the Product Key Features Consumer Insight & Proposition Benefit to Airtel Activation Process Customer Testimonials Next Steps

Activation Process

Activation Process Stage 1 Stage 2 Stage 3 Stage 4 Order form Contract with society details and contact details Handover documents to JIOS Airtel Team pitches the MDU Application Proposition is app is free of cost if sponsored by Airtel Need to get Order Form and Agreement signed by RWA Stage 1 Stage 2 Stage 3 Stage 4 Data collection from society Set up policies and procedures Connect vendors Setup driving directions Training for society Training For Association elected members Password distribution Launch of portal Setup kiosk in RWA Banners Password distribution

JMN Deliverables Contracting the Associations / RWA’s Launch of the RWA’s website Training the RWA’s staff Implementing the website for the RWA’s Regular product update, features, functionalities Increase penetration Hosting, domain registrations/renewal Providing customer support to residents and the RWA’s Web Hosting URL Upgrade Maintenance

Just My Neigbour SPOCS

Agenda Introduction -About the Product Key Features Consumer Insight & Need Potential for Airtel Activation Process Customer Testimonials Next Steps

Testimonials

Resident Welfare Association’s Sudhir Kapoor, Secretary General, DLF City Residents’ Welfare Association Great Initiative, has helped increase community bonding with easy dissemination of information. We have seen a 70% increase in membership in the last 6 months of launching our website. Our task in the DLF City society office has become easier and likable many folds! Our members are very happy about the financial benefits and we in turn are very excited to see the society coming together on a single platform. Nikhilesh Datta Banik, Secretary, Saket F Block, Residents’ Welfare Association Even as a small cluster of 72 Flats, our residents never participated in matters pertaining to their block. The website developed by JustMyNeighbour has been able to wake up passive residents who avoided attending general body meetings to voice their opinions on matters of common interest. Praphul Misra, RWA Member, Heritage City Residents’ Welfare Association We were quite impressed with the various facilities & services that JMN offered. And now I can confidently say that our lives are made easier. We have a perfect system of accounts in the office and since October last year, we close to 40% penetration on our portal. From discovering like-minded people and scheduling affinity group meetings to activating emergency protocols in times of need, we see immense potential in our portal.

Resident’s Shephalika Sharma, Gunjan Sharma, Home maker and Resident Heritage City I never knew my life could get so sorted with just a single community portal! it has come as a great boon for a person like me who does most of the home task. Now I can sit back and have my own time of leisure. Because I am assured that if I have ordered groceries or booked the laundry pick-up from my society portal, it will be taken care of. This is a great luxury for me! Gunjan Sharma, Sr. Manager at MNC and Resident at Power Welfare Organization I rarely used to participate in any of the society events, but now I am well updated on the many activities in my society and feel quite hooked to this portal. And the best part is, I now even initiate a discussion online!! I also find the online shopping very interesting because of the great offers and order for food frequently; I can pay online through my credit card. No jhanjat at all!

Agenda Introduction -About the Product Key Features Consumer Insight & Need Benefit to Airtel Activation Process Customer Testimonials Next Steps

Next Steps Hub PO Prioritize & identify RWAs Draw up training schedules Co-ordinate with JMN SPOCs for training Collaterals & creatives Web-sit e branding Operational hand-shake call with JMN SPOCs

Thank you !