12 LADDERS TO WORLD CLASS PERFORMANCE

INTRODUCTION Understanding what you can do to be a world class organisation. Is your Organization World Class? Most managers strive for world class status, but few know how to achieve it. Objective of The 12 Ladders to World Class Performance is to give the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be world class performers they are today.

OBJECTIVES class performance This highly participate programme will enable participants at the end of the programme to: Identify the importance of measurement in building world class performance Identify the different measures on which organisations may be identified as world class Focus on the measures and targets important to their organisations Use a scorecard approach to build a strategy for continuous improvement of performance Implement a measurement initiative in their organisations

METHODOLOGY A highly participate and interactive approach incorporating individual and group workshop exercises, discussions, presentations, role plays, videos, case studies and lectures.

COURSE OUTLINE How your Organization can compete with the best in the world? The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder Measures used by Top-performing Companies Choosing the measures which are right for your organisation Developing a World Class Performance Scorecard Walking the Talk through "Revolusi Aksi" approaches Implementing the World Class Performance actions/initiatives in your organisation. Your Action Plans

What Are the benefits derived from this Training to your Organisation The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP) 2. The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP. 3. The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.

TRAINER PROFILE MR. RAMLI BIN ABU HASSAN Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.) He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

TRAINER PROFILE He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.