The Future of Social Media in India: From Text to Voice Bill Thies Microsoft Research India Joint work with Shubhranshu Choudhary, Arjun Venkatraman, Anoop.

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The Future of Social Media in India: From Text to Voice Bill Thies Microsoft Research India Joint work with Shubhranshu Choudhary, Arjun Venkatraman, Anoop Saha, Thomas Smyth November 18, 2011

What is the Largest Social Media Service In India? Source: UnwireIndia, Sep 2010

What is the Largest Social Media Service In India? Source: UnwireIndia, Sep 2010

What is the Largest Social Media Service In India? Source: UnwireIndia, Sep 2010

What is the Largest Social Media Service In India? Based on Internet 85 million users Based on Mobile Phone 850 million subscribers Source: UnwireIndia, Sep 2010

Voice Remains Primary Interface for Mobile Subscribers in India Most subscribers lack smart phones Text interfaces hindered by: – Low literacy – Language diversity Mobile Internet: < 3% of subscribers Smart Phone: < 5%Feature Phone: ~45% (e.g., music player) Basic Phone: ~50% Source: McKinsey, IDC India

Interactive Voice Response in India In 2010: over 25% of Rs. 15,000 Crore revenue from value-added services due to IVR – Expected to grow to Rs. 50,000 Crore by 2020 Examples: – Ringtones, music, jokes, astrology – Booking movie tickets, travel, mobile commerce – TATA’s Behtar Zindagi program: information for farmers with over 10,000 voice prompts – Screening for Kaun Banega Crorepati

What will become the Web 2.0 for India’s 850 million mobile subscribers?

Journalism in Tribal India

CGNet Swara: A Voice Portal for Citizen Journalism with CGNet, MIT and the International Center for Journalists Anyone can report news, issues, etc. in local language Submissions are reviewed by moderators over the Web Appropriate submissions are published: – For playback on audio channel – For browsing on Web – Some submissions seed stories for posting on CGNet site + list

Deployment: Since Feb 2010

Research Challenges How to scale? – While maintaining usability – While maintaining quality How to pay for distribution of content – Leverage peer-to-peer media sharing

Conclusions Social media looks to the phone in India – Mobile SMS services are the norm; voice is growing – Simple voice interaction allows high-impact content Huge untapped potential – 40M GupShup users vs. 850M mobile subscribers – Can we define the next social network on mobiles?