© 2013 Tooling U-SME 1 Arwood Machine is an ISO 9001:2008 and AS9100C certified, ITAR registered, (SDVOSBC) Service Disabled Veteran Owned Small Business, contract manufacturer of ultra high-precision, machined, metal components that has served the Military & Defense, Aerospace, Satellite, and other markets for over 48 years.

© 2013 Tooling U-SME

1.Work Force Investment Board 2.Valley Works Career Center 3.Commonwealth Corporation Board 4.Four Trade School Partnerships 5.MEP Manufacturing extension partnership 6.Recruitment of Veterans returning from Combat 7.OJT Funds/Training Grants $100, Mentor / Training, GD&T, Blueprint reading, LEAN 9.Customer Sponsored Training Personnel Resources / Apprenticeship/ Training

© 2013 Tooling U-SME The Problem Even though we were involved in every aspect and available program to find qualified candidates to fill our positions, there simply weren’t enough people in the pipelines.

© 2013 Tooling U-SME Our Solution In order to maintain a competitive advantage and growth; we needed to develop an in house incumbent and new employee training program for customized individual training for each of our employees

© 2013 Tooling U-SME How did we use Tooling U-SME? Tooling U-SME helped us develop job classifications and descriptions They developed two gap analysis tools to determine the skill sets of our employees Finally, a training curriculum was designed for each individual employee with the goal of bringing every employee up to the next level.

© 2013 Tooling U-SME The assessment tools can be used to rank new employees based on skills. The skills aptitude can be used for pay rates. The training programs for individual job types can be used for cross training and career paths to different job classifications.

© 2013 Tooling U-SME Program Results We now have very comprehensive job descriptions and classifications. We have a tool for wage matrices. Employee morale has increased because of our investment in them. Scrap and rework have gone down.

© 2013 Tooling U-SME Everyone has learned new skills from the on- line training. Even our highly skilled employees are re- learning what they didn’t know they forgot. Our customers, large OEMs are extremely impressed that we offer this to our employees. It is a major differentiator.

© 2013 Tooling U-SME

Lessons Learned It is important to keep the ball rolling once the program starts. You have to give the people involved the time to complete their tasks. The same goes for the employees taking training. Note: The training does not have to affect productivity. Train during down time it is very flexible. Tooling U took on the lion’s share of the leg work. I didn’t have the staff to do much of the writing work. It takes time to go through the process. The end result is a comprehensive program and well worth the effort. 12