Comprehensive Program Review - CJI - August 22, 2014 Round VI Crime and Justice Institute at Community Resources for Justice

CJI Demographics Staff  16 FTE, 2 PTE, 1 PT Student Intern  Across 9 different states Work  30 different funded projects (internally and externally)  19 states (including the District of Columbia) with multiple sites within each state Funders  23 different funders

Project/Work Highlights The projects/work highlighted advance CRJ’s Strategic Plan Goals:  Excellence  Innovation  Delight  Incarceration Reduction  Growth

CT Contractor Data Collection System (CDCS)  CDCS informs Court Support Services Division (CSSD) about the performance of contracted service providers provides real-time data for ongoing planning and daily decision making  CJI has been contracted by CSSD since 2007 o Initial Contract: Designed and implemented CDCS o Continuation Contract: Coordinate and conduct data quality reviews at over 100 locations statewide Provide strength-based, onsite feedback and written reports to commend providers on excellence and help them improve, when needed Work with CSSD’s database designers to build quality assurance tools for use on site Excellence

 “I just wanted to reiterate how proud I am that we get s from providers who do not do well on their Data Quality Reviews that say the experience was pleasant. You all do such an excellent job of maintaining our “we are here to help” attitude. Thank you for putting the programs at ease and making the effort to build relationships, not just look at files. I think that makes all the difference.” –CSSD Program Manager about a review conducted by Brandon and Barbara  “In speaking with [a Program Director] today, he was very complimentary of Jesse. He appreciated Jesse’s approach with him and even said that he appreciated Jesse’s interactions with clients. Considering that the wrong person in that position could make things very bad, I think this is a nice testament to Jesse’s professionalism.” –CSSD Juvenile Probation Officer about a challenging data quality review Jesse conducted  “Julie came in very prepared and the meeting went quickly because she had done a lot of the work already.” – CSSD Program Manager about a complex report Julie designed

Project to Reshape Restrictive Housing  Developing and implementing new, data-driven strategies to safely and effectively reduce use of restrictive housing (a.k.a. administrative segregation) in corrections institutions  Working with nationally recognized experts in high security confinement, mental health, and evaluation  Current project: South Dakota DOC (BJA Grant)  Currently awaiting approval for BJA expansion grant to expand to two more sites (Indiana & TBD) Innovation

Client Satisfaction Surveys  CJI continuously strives to improve the services we provide  11 contracts closed between January and June 2014: Essex County Sheriff’s Department: 50% RR; 100% Good/Excellent "The quality of the promotional examinations are outstanding and we are very happy with the whole process from beginning to end. The professionalism of CRJ staff is exceptional and all interaction with your agency has been nothing but positive. We look forward to working with you in the future!“ New York State Pretrial: 60% RR; 100% Good/Excellent “It is ground breaking work for NYS. I hope that it will provide the foundation for developing a strong Pretrial presence in each county.” Delight our Customers

Unsolicited “Delights”  Contra Costa County, California Pretrial: “I showed the draft database to an audience of 20 judges (who can be pretty harsh critics) on Monday and they were really impressed. Thank you very much for all of the hard work and collaboration.”  Pew – Mississippi Team: "On the heels of a great victory in Mississippi, I wanted to be sure to extend my hearty congratulations to each of you, as well as my appreciation for your hard work and dedication on this campaign. Truly, the passage of these important reforms was a tremendous feat—and one that would not be possible without your team’s shared expertise, excellent research, and your valuable contributions to the state task force…”  Alachua County, Florida – Justice Reinvestment site: “You taught me a lot and we are much better off here at the jail because of you [Barbara Pierce Parker]” Delight Continued

Coming Home Directory  "I recently came across your directory doing research for re-entry resources in the greater Boston area. I love how organized and useful the directory is, and I wanted to let you all know about us and what we do so that we may be included as a resource.“  Edition published in March 2014 lists 214 agencies in the Greater Boston area  650 copies printed, 526 reserved in advance  Distributed to 394 agencies and facilities across MA  Fully updated website:  Continued Outreach:  Was featured in the Spring/Summer 2014 volume of “Survival News”, a publication for low-income women  Produced postcards for two SJS Reentry events Delight Continued

Safely Reduce Incarceration Pew Adult & Juvenile Work  Three phases:  Data/research analysis, policy recommendations, and legislative session  Technical assistance provided to high level Task Force/Working Group throughout all three phases  Overarching goals:  Improving public safety, controlling corrections costs, and holding offenders accountable  FY 2013 Results  Mississippi: Expected to reduce the state prison population by 14% (almost 3,500 beds) by 2024  Hawaii: Expected to reduce number of youth held in correctional facilities by 60%  Kentucky: Expected to reduce youth out-of-home population by more than one-third

Grow Our Impact State JRI Phase 2 Phase II: Implementation:  Providing training and technical assistance to implement new policies developed in JRI Phase 1  Helping states incorporate EBP and build organizational capacity  Working with states to develop systems to measure performance and impact of reinvestment policies New BJA Grant:  Four-year grant beginning August 1, 2014  Will fund Phase 2 Adult work in Mississippi and Utah

Growth Continued From July 2013 to June 2014:  Awarded 28 contracts for a total of $2,774,906; five awards were based on FY13 proposals and 23 awards were based on FY14  Submitted a total of 43 proposals in FY14; our proposals submitted-to- awarded rate was 70% (23 awarded to 10 not awarded; 10 are still pending), however there will be overlap with FY15 for the May/June submissions  Attended a total of seven trainings and 10 conferences for a total of hours of development  Presented or chaired events 31 times and published five reports  Closed 19 contracts and surveyed eight (the bulk closed in June 2014 and the surveys will carry over to FY15)

Chief Probation Officers of California (New, Rate) - Supervisors Leadership Academy for $18,870 Californian for Safety and Justice (New, Rate) – Promoting Pretrial Justice in California for $67,628 Yolo County, California (New, Rate) – Strategic Planning Process Facilitation for $10,000 Yolo County, California (New, Rate) – Public Safety Realignment Strategic Plan for $72,000 Monterey County, California (New, Rate) – Pretrial System Assessment for $19,968 South Dakota Department of Corrections (New, Rate) – Evidence Based Practice and Organizational Development Training for $7,279 National Association of Pretrial Service Agencies (Continuation, Deliverable) – Phase 2 for $15,000 Chief Probation Officers of California (Continuation, Rate) - Probation Officer Training Recovery Act Program for $13,944 Shaw Foundation (Continuation, Cost Reimbursement) – SJS Collaborative for $50,000 Shaw Foundation (Continuation, Cost Reimbursement) – Coming Home Directory for $25,000 Massachusetts Executive Office of Public Safety and Security (Continuation, Cost Reimbursement) - Shannon Youth Anti-Gang Initiative: Fall River, MA for $26,000 Pew Charitable Trusts (Continuation, Hybrid) – Public Safety Performance Project for $1,215,690 Growth Continued

Best/Promising Practice  Management Practices o Management Measures Tracking and Reporting o Project Management: Project Close Out Process  Advancing the Field o Local Cost Benefit Analysis o Evaluation of Training Interventions o RNR Simulation for System Resource Planning

Status of Action Plan from December 2013  Marketing & Disseminating CJI Products o Work within existing contracts o Plans for the future  Timely Submission of Performance Evaluations o Reminder system resulting in improvements  Increase Consulting o Ongoing efforts to maintain diversity in funding portfolio, both in source and type

Challenges We Face  Building client capacity vs. continuing relationships  Staff turnover  Staffing capacity  Team building across multiple locations and projects  Marketing and dissemination

STAFFING Staff Turnover Rates Staff Retention Rates Overdue Performance Evaluations Staff Training Hours

STAFF TURNOVER RATES 5/1/2013-6/30/2014 Last CPR, CJI’s Turnover Rate was 12% compared to the Overall CRJ rate of 30.1% (10/1/ /30/13) Data obtained from HR Turnover Reports

STAFF RETENTION RATES 5/1/2013-6/30/2014 Data obtained from HR Turnover Reports

OVERDUE PERFORMANCE EVALUATIONS January – June 2014 Data obtained from HR Department & HR Personnel Summary STAFFING This CPR, only 1 FTE Performance Evaluation overdue. Last CPR, 3 FTE Performance Evaluations were overdue as of September 30, Overdue Performance Evaluations as of 6/30/14 FTEPTE CJI10

Data obtained from HR Reports and CJI Strategic Planning Tracking STAFF TRAINING HOURS  A total of training hours were reported during this time period.  Last CPR, a total of training hours completed

CJI Comprehensive Program Review Questions