INTERNET SERVICES By: Gelo Dumada-ug

 is one of the most widely used services on the Internet. There are two main types of , the Web-based store your on a web server examples of web-based are MSN Hotmail and Google Gmail. The other type is client-based which consist on an program you install on your computer example of client-based programs include Microsoft outlook, Mozilla thunderbird and Apple mail.

Newsgroups and Discussion groups  Discussion groups are usually formed for people to exchange opinions and ideas on a specific topic, usually of a technical or scholarly nature. Group members can post messages or articles that others in the group can read. Newsgroups are typically more general and can be established for any topic they allow people to get together for fun or for business purposes.

Instant messaging (IM)  Instant messaging(IM) is a service for communicating with others via the internet in a private “chat room”. Internet Relay Chat(IRC) enables users in chat rooms to exchange text messages with people in other locations in real time.

Internet Telephony  Internet telephony is using the internet rather than the telephone network to exchange spoken conversations. The protocol used for this capability is Voice over Internet Protocol(VoIP) Many businesses use VoIP to offer hotlines, help desk, and other services at far lower cost than with telephone networks.

cOnT.....  In addition to cost savings, VoIP offers the following advantages:  NO BUSY LINES  Voic s can be received on the computer.  Users can screen callers, even if the caller has caller ID blocked.  Users can have calls forwarded from anywhere in the world.  Users can direct calls to the correct department and take automated orders.

Web application  Several service industries use the Internet and its supporting technologies to offer services and products to a wide range of customer at more competitive prices and with increased convenience. In the current economic downturn, the Internet is playing an important role in helping organizations reduce expenses because Web publications can be used with minimum costs.

cOnT.....  Here are some web Publication:  Tourism and travel  Publishing  Higher education  Real estate  Employment  Financial Institutions  Software Distribution  Healthcare  Politics

Intranets  An Intranets is a network within an organization that uses Internet protocols and technologies (for example, TCP/IP, which includes File Transfer Protocol [FTP], SMTP, and others) for collecting, storing and disseminating useful information that supports business activities, such as sales, customer service, human resources, and marketing.

The Internet versus Intranets  The internet is a public network; an intranet is a private network. Any user can access the Internet, but access to an intranet is only for certain users and must be approved.  Despite these differences, both use the same protocol, TCP/IP, and both use browsers for accessing information. Typically, they use similar languages for developing application, such as Java, and offer files in similar formats.

cOnT.....  Another advantage of an intranet is that because the organization can control which browser is used, it can specify a browser that supports the technologies the organization uses, such as Internet telephony and video conferencing. In addition, the organization knows documents will be displayed the same way in all users.

The Internet versus Intranents Key featureInternetIntranet UserAnybodyApproved users only Geographical scopeUnlimitedLimited to Unlimited SpeedSlower than IntranetFaster than the Internet SecurityLess than an IntranetMore than the Internets User access is restricted more

Applications of an Intranet  A well designed intranet can make the following types of information, among others, available to the entire organization in a timely manner to improve an organization’s efficiency and effectiveness.

cOnT.....  Human resources management – 401k plans, upcoming events, company’s mission statement and policies, job posting, medical benefits, orientation materials, online training session and materials, meeting minutes, vacation time.  Sales and marketing – Call tracking, information on competitors, customer information, order tracking and placement, product information  Production and operations – Equipment inventory, facilities management, industry news, product catalog, project information  Accounting and finance – Budget planning, expense reports

cOnT.....  Intranets can also help organizations move from a calendar or schedule-based document-publishing strategy to one that’s based on events or needs. With an intranet a company can make updates as soon as they’re needed, in response to company events rather than a set schedule.  Intranets reduce the costs and time of document production, eliminate the duplication and distribution steps, and often the step of migrating to a publishing application can be streamlined or eliminated.