Collaborating in Cyberspace: The Dynamics of Virtual Groups Ann J. Meyer, Ph.D. Helen Shoemaker, Ph.D. Department of Human Development California State University, Hayward

Outline of Presentation Introduction What is known about virtual groups/teams Description of Present Study Discussion of Results Conclusions

Introduction Purpose Give a better understanding of virtual groups’ processes and their needs What factors do you need to attend to for more effective team performance Give you a phenomenological look at virtual teams Give you an outline of presentation

What is known about virtual groups/teams Ideal size 7 plus or minus 2 Development Need to consider social as well as task dynamics Slower Roles: leader, participants Need for virtual space to create unique identity

Research Context

Results Groups’ perception of forms of communication and importance of response time FTF, CMC, BSCW, response time Roles students played: leadership and active participation Affective states experienced Frustration, trust

Conclusions The present study is in agreement with previous findings Response time and frequency key to developing trust Early non-work related activity can enhance team development

Conclusions (cont) Different stages in a project require different means of communication Groupware needed as a means to create virtual space for promoting team identity Educational setting: both staff and students need groupware to enhance their team effectiveness