Tourism English UNIT10

Part I Lecture Time Assigned PARTMODULESCONTENTS STUDIEDPERIODS I Check out Hotel 1 II Seeing off Farewell Speech1 III Listening Simulated dialogue0.5 IV Role playSimulated dialogue 0.5 V Consolidation Questions for discussion 1 Role play Words and expressions Total Five Parts Listening speaking Reading Writing 4

Learning Objectives Get to know check out procedure Be able to make a farewell speech Be able to check out

Teaching Procedure 1.Study the Words and Proper Names 2. Study the Language Tips Shown in This Text 3. Questions for discussion.

New words and Expressions Account have my bill hotel service discount rate peak rate Settle my bill in cash receipt Master Card American Express Card express my gratitude make acquaintance with sb. keep in touch go aboard

(G: guest C: clerk) G: Good morning! Is this desk open? C :Yes, it is, Can I help you? G: I’m leaving today. Can I have my bill, please? C: Your name and room number, please? G: Jenry Green. Room C: Yes, Mr. Green. How about the charge for the days you shared the room with your friend? G: Please add it to my account. C: Then we’ll make out a bill for both of you. G: Ok. C: Well, have you used any hotel services, Mr. Green? G: Yes, my friend and I just had breakfast. I had three dinners and three lunches in the restaurant and I signed for a cognac at the lobby bar. I made a couple of calls to my wife and a couple of calls to our HongKong office. But I only spent a few minutes on the phone each time. You know, all of my calls were made during discount hours. C: Well, I have to tell you, sir, that there is no discount rate or peak rate or any other rate for international calls here. There is only one rate, the standard rate. Just a moment, Mr. Green. ( She types the name into a computer ) Here is your bill. That’s the total figure you owe the hotel down at the right hand bottom. G: Well, originally I wanted to settle my bill in cash. But now I don’t have enough cash on me. Would credit card be all right? C: What kind of card are you holding, sir? G: Bank America Card. C: I’m sorry, sir. We only accept American Express Card, Master Card and Visa. G:Can I pay in U.S. dollars? C:No, sir, I’m sorry. You can pay in Foreign Exchange Certificate only. But you can get your money changed with the cashier of our hotel over there. G:Thank you. Here you are. C:Thank you, Mr. Green. Here’ your receipt. G:Oh, yes. Is it possible to leave our luggage until we’re ready to leave this afternoon? We’d like to do some more shopping. C:Yes, we’ll hold it for you. G:We’ll be back by 3:00. C:That will be all right. Have a nice day. G:Thank you. Listening and its recording Dialogue 1 ON arriving

(L: Li Ming S: Mr. Smith H: Mrs. Hunt) L:Is everyone here? H:Yes. S: When does the plane take off? L:At ten thirty. There’s still one hour to go. H:Mr. Li, during our trip in the past month or so, you’ve shown your concern for us in every respect. I really don’t know how to express my gratitude. L:It’s very nice of you to say so. H:I’ver had a very enjoyable stay in China. I’ve been to many tourist attractions and places of historical interest. What’s more, I’ve picked up some Chinese from Mr. Li. S: This trip to China has been very impressive for me. L:I’m so happy that you’ve had a good time. H:Thanks to the trip, I’ve made acquaintances with so many Chinese friends. S: Before I came here, I only had an understanding of china from books and papers, television and films. Now I’ve seen China with my own eyes. L:It’s more important to learn from real life. H:As a Chinese saying goes, “Seeing is believing”. This trip has been a real eye-opener to me! S: It’s a pity we haven’t got enough time for many other places. L:Come again to China. You’re always welcome! H:I certainly shall. Thank you. L:Then, I’ll be pleased to be a guide again for you and the rest of the group. H:Wonderful. I hope we’ll keep in touch. S: So doI. H:I’ll write to you, Mr. Li, when I’m back. S & H: We welcome you, Mr Li to our country for a tour of a visit, too. L:I will if there ‘s a chance H:We’ll be your guide them. L:Thank you. H:Well, let’s go aboard. They’re starting up the engines. H:Goodbye, Mr.li! L:Goodby,. I hope you’ll come to China again. Bon Voyage! Listening and its recording Dialogue 2 Meeting the guests at the airport

A Farewell speech Ladies and gentlemen, The time has come for you to leave for Guangzhou, the final leg of your visit to China. It’s a pity that you cannot stay in Shandong for any longer. Allow me, then, to take this opportunity to say something by way of a farewell. First of all, I wish to thank you for the cooperation and support you have given us in the past two and a half days. You have kept good time on all occasions, which made things a lot easier for Ms. Lin and me. You have been very attentive when we had something to tell you. Also, you have been kind enough to offer us suggestions on how to be better tour guides. I’d like to add that you are the best group we’ve ever been with. Incidentally, Ms. Lin is not able to be with us today because her father is seriously ill and she has to be with him in the hospital. But she does want me to express her thanks for your kindness. Two days ago, we met as strangers; today, we bid farewell to each other as friends. A Chinese saying goes,” A good friend from afar brings a distant land closer.” I hope you’ll take back happy memories of your trip to China, including your two-and-a-half day visit to Shandong. We are living in a world of diversity of cultures and languages. Cultural exchanges and mutual understanding are essential to a better world, a world of peace and love. You have been visiting this country and you have been talking to her people, which will surely bring about better understanding and closer relations between our two countries and two peoples. As you have probable observed, Shandong is developing very quickly. When and if you come back in the future, the city may have changed beyond recognition. Meanwhile, I will continue my humble job as a tour guide. I hope to see you again in the future and be your guide. Please enjoy your flight to Guangzhou. Once again, thank you for your cooperation and support. Bon voyage! Listening and its recording Dialogue 3 A Farewell Speech

Listening comprehension 1. How about the charge for the days you shared the room with your friend? 2. Well, have you used any hotel services, Mr. Green? 3. Can I pay in U.S. dollars? 4. Would credit card be all right? 5. Is it possible to leave our luggage until we’re ready to leave this afternoon?

ROLE PLAY 1. You are a tour guide at the hotel helping the tourists checking out. Make a simulated dialogue. 2. You are a tour guide seeing the guests off on the bus.Make a farewell speech.

Part VI: Homework 1.Review the dialogues 2. Make a farewell speech 3. Make simulated dialogues. 4. Extensive reading.

Have a nice class! Thank You !