MANAGING TEAM PERFORMANCE DELEGATION MENTORING TEAM DYNAMICS MONITORING TEAM PERFORMANCE

TEAM BUILDING EXERCISE USE PAPER, STRAWS AND STICKY TAPE AND SCISSORS ONLY TO MAKE THE TALLEST FREE STANDING TOWER

ON YOUR OWN WRITE THE DIFFERENCES – 5 MINUTES COACHING – WHAT IS IT? MENTORING – WHAT IS IT? WHAT IS THE DIFFERENCE? ON YOUR OWN WRITE THE DIFFERENCES – 5 MINUTES

MENTORING COACHING AND MENTORING ARE MORE PERSONALISED – ONE TO ONE FORMS OF DEVELOPMENT COACHING IS LEARNING FROM A MORE EXPERIENCED OR SKILLED PERSON IT IS BOTH FORMAL AND INFORMAL IT INVOLVES 1. ACTING AS A ROLE MODEL 2. SUGGEST ACTIVITIES AND BOOKS TO READ 3. SUGGEST COURSES TO ATTEND,PEOPLE TO TALK TO MENTORING – TAKING SOMEONE UNDER YOUR CARE AND TEACH THEM – ASSIST THEM IN REACHING GOALS – THEY OFFER ADVISE,SUPPORT AND ASSISTANCE – ACT AS A SOUNDING BOARD MENTORING IS INFORMAL

WHAT IS THE DIFFFERENCE BETWEEN COACHING, INSTRUCTING, MENTORING Teaching Supporting Enabling Showing Guiding Self Development Telling Explaining Listening, Questioning Sharing Advising

DELEGATION OUTCOMES OF DELEGATION ACCOUNTABILITY - Examples AUTHORITY - Examples RESPONSIBILITY - Examples ACCOUNTABILITY - IS BEING HELD ANSWERABLE FOR WORK AUTHORITY - IS WHO AND WHAT WILL DO WHEN? RESPONSBILITY – THE OBLIGATION THAT EACH PERSON HAS TO DO THEIR ASSIGNED JOB

STEPS TO DELEGATION DECIDE WHAT TO DELEGATE DECIDE WHO TO DELEGATE TO DELEGATE – QUALITY, SAFETY, QUANTITY, TIME, IMPORTANCE OF TASK AND WHY YOU ARE DELEGATING INFORM OTHERS IF NEEDED MONITOR RESULTS

MONITORING DELEGATION Depending on skill and experience of Employee Level 1 – Just Do it! - Level 2 – Keep me informed Level 3 – Check back first Level 4 – Let’s talk it through first Level 5 – I’ll walk you through it

COMMON MISTAKES IN DELEGATING DELEGATING ON PERSONAL PREFERENCES FEAR OF SUCCESS POOR DELEGATION ACKNOWLEDGING DELEGATION’S SUCCESS – REWARD & RECOGNIZE FORGETTING ACCOUNTABILITY

WHY DO WE NOT DELEGATE? LACK OF TRUST TIME TYPE OF JOB LACK OF SKILL LEVEL LACK OF CONTROL – CONTROL FREAK SELF HELP IS THE BEST HELP

DEVELOPING TEAMS TRAINING INDUCTION PERFORMANCE APPRAISALS TRAINING IS FOR CATS & DOGS – PEOPLE LEARN – Dick Dusseldorp TRAINING INDUCTION PERFORMANCE APPRAISALS TECHNICAL SKILLS & EXTERNAL TRAINING COMPETENCY BASED TRAINING DEVELOP PEOPLE AND THEIR SKILLS OR LACK OF AS OUTLINED IN APPRAISALS

TYPES OF LEARNING BRAINY LEARNING– BASED ON INTELLENGENCE SKILLS AFFECTIVE – LEARN THROUGH FEELINGS, MOTIVATIONS AND ATTITUDES PSYCOMOTOR – LEARNING THROUGH PHYSICAL ACTIVITIES INCLUDING MANUAL AND COORDINATON SKILLS