EISI- Government The Egyptian Information Society Initiative Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government for Government Services Delivery Presented by: Mohamed Sameh Bedair E-Government Program Director sbedair@ad.gov.eg

The Government of Egypt realizes that: The development of a strong CIT sector is its key to foster local competitiveness in the global arena.   EISI-Government is a major milestone for Egypt To bridge the digital divide. To convert to an Information Society.

Egyptian Information Society Culture Health Learning Business Commerce Government Access

Government Now Delivers Transformation EISI-Government Program Government Now Delivers

Presentation Summary Vision Strategy Components Harvest Delivering high quality government services to the public where they are and in the format that suits them. Utilizing CIT to enhance government readiness to accept a strong local program and to smoothly integrate in the global community Basic infrastructure New model for service delivery Back office automation Economic databases Government gateway TE online billing Birth Certificates ID replacement College enrollment Car Lic. renewal

Vision Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Thus, … ICT is only a tool not an objective in it sown Customers: Citizens, Business men, Investors, Companies, …

T he vision is guided by three main principles Citizen centric service delivery: The program slogan is "government now delivers" which reflects government intention to develop a one stop shop e-services approach focused at citizen's needs. · Community participation: EISI Government is a project with nation wide impact, thus community participation is a must. Citizens' demands are constantly being analyzed and reflected, and private/public sector companies are active participants in project's implementation and management. Efficient allocation of government resources: The project proposes techniques for increasing the level of efficiency of the Egyptian government. Productivity, cost reduction, and efficient allocation of resources are among the major expected outcomes from project implementation.

Objectives Tailoring government services to meet citizens expectations. Creating a conducive environment to investors. Availing accurate and updated government information. Increasing Government efficiency through modern management techniques and new working models. Reducing government expenditure Fostering local competitiveness and increasing globalization readiness

Objectives and Components Readiness (Local and International) Basic Infrastructure Project Distinguished services Attract Investors Service Provision Project Enhance Efficiency Reduce Expenditure ERP Doc Arch & Mang. Local Governerates Business Process Automation Gov Net Procurement Intranet Accurate Updated Information for Decision Makers and Investors Economic Data Bases Projects

Policies and Strategies Government wide initiative not MSAD owned Outsourcing implementation Public Private Partnership Encouraging new models for financing Non-centralization Incentive programs for adoption and ICT employees …

Infrastructure Companies اCitizens Investors Suppliers Service Centers Internet Telephony Networks Bawaba Government Network Firewalls (Ministries National Database Infrastructure PKI Networks Standards Security Specifications E-Payment Standards Special service needs Application development Doc. Classification & Handling E-Signature

Challenges and Solutions Draft and Publish Standards No document of standards E-signature law and PKI Infrastructure No legal framework to authenticate persons over networks Simple e-payment framework Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Multinational Contracts Low ICT readiness of government enterprises Government Gateway Complexity, overlapping and variety of service providers

Challenges and Solutions Legal and regulatory : Remote authentication mechanism. Security and privacy issues. Technological: Lack of unified standards Multiple service providers Isolated communication islands of government bodies. Culture and economic: Poor penetration of credit cards Inexistence of suitable e-payment method. challenges Basic Infrastructure Project Objectives Enhancing Egyptian government readiness to accept a strong local program and to smoothly integrate in the global community. E-signature and Public Key Infrastructure. Document of standards. Government gateway. Government communication network. Simple but comprehensive e-payment framework

Challenges and Solutions Government : Reputation of quality of services. Inconvenience of delivery mechanisms Citizen: Overlap among service providers. Computer illiteracy Low PC and internet penetration. challenges Service Delivery Project Objectives Providing timely, customized and quality measured government services to the citizens and investors through convenient delivery channels. Reengineering services and availing them. Establishing service centers Establishing programs to distribute PCs .

Challenges and Solutions Reluctance and mistrust of automation. Inflexibility to modify workflows (wrongfully thinking its illegal). Multiple auditing bodies. Overlapping authority among government bodies. Adopting new philosophies and practices of modern management. challenges Back office Automation Project Objectives Increasing efficiency And reducing expenditure EISI-Government ERP Document management and electronic archiving. Business process automation.

Challenges and Solutions Reluctance of information sharing among government bodies. Security and privacy issues. Ownership and copyrights issues. Lack of unified data dictionary and definitions. challenges Economic Databases and Decision Support Project Objectives Providing accurate and updated information to serve investors and to support the decision making process. Creation and update of databases. . Drafting standards and laws for information sharing, copyrights, and ownership.

Work Groups Legal group E- Signature  E-Contracting Cyber crime Technical group Networking  Information security  Interoperability  Document management  PKI  Services for special needs Financial group e-Payment framework ~

Government e-readiness Microsoft, Oracle and IBM Contracts

Why an Internet Gateway

Scattered - scenario Problems: Data inconsistency/ Security www.tax.gov www.health.gov www.justice.gov www.housing.gov Problems: Data inconsistency/ Security Information sharing Economic cost of implementation. Taxes Health Justice Housing

www.egypt.gov.eg Gateway- Scenario www.egypt.gov.eg www.tax.gov www.health.gov www.justice.gov www.housing.gov RE Taxes Justice Health Housing MC DBE AE www.egypt.gov.eg

Why a Gateway? Integrate with multiple back ends Connect various platforms Customer centric interface Higher security and privacy Higher return on Investment

Financial Institutions Information and services Egyptian Bawaba Business men Citizens Brokers Portal Financial Institutions Gateway Ministries Information and services

The future of government services Represents the new government philosophy in serving citizens. Service outreach and 24x7 accessibility. Inaugurated last January

Interface Citizen centric, Investor focused Customer relation management culture( services at fingertips) Instead of the traditional government oriented culture

www.egypt.gov.eg

http://www.egypt.gov.eg www.egypt.gov.eg

Service Provision P Implementation methodology: romote rove concept rioritize ilot projects artners Deploy P

Service Levels Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI.

Harvest? 590 Info Services (L1) 29 Query/Transaction Services (L2/L3) Inquiry and payment of Telephone bill Inquiry of electric bill Birth certificate Lost National ID replacement University enrollment application Tax and Customs filing follow-up Car License … Currently tackling all 20 EU bench mark

Service Provision Part of a complete plan Access: Internet at local call cost IT Clubs, Post offices, … PC for every home (affordable PC)

Government Gateway IVR SMS Citizens The Internet Telephone Network Citizens - SMEs Citizens Call centers Intermediaries (Post offices..) Telephone Network Citizens Businessmen Companies IVR The Internet SMS Government Gateway Service providers

Back Office Automation System analysis, Design, and technical support for : Financial Systems (Budget-Accounting-Procurement –Inventory) Administrative systems (Human Resources – payroll) Document and Information exchange. Internal workflow. So far we have achieved the following: ERP systems: 6 Ministries. Archiving: 6 Ministers’ offices. Workflow: over 28 government agencies  Positive impact on the services provision project.

Government network Establishing a government network to: Secure a smooth flow of information and documents between government bodies. Complement the government automation efforts and support the new model for delivering government services. The government network is designed to: Link all government bodies internally through an intranet system, and externally to the internet. Ensure efficient utilization of the current telephone network. .

Governorates Concept: Convenient service to governorates residents Tools Model Service center Pilots Safaga Alexandria

Economic Databases ِAvailing accurate and updated information to Decision makers: To help them in the planning process. Investors: To give them a complete vision about the market and the risks and returns expected. Government: Easy and secure data exchange. .

Return on Investment Economical Social Direct Indirect 1-3% savings in procurement = 20-60M L.E. Utilizing 0.5% of dead inventory = 200M L.E. Savings from 100K transactions on line = 9 M L.E. Indirect Increase local demand on ICT New jobs Less traffic … Services Better environment Less interaction of employees and public!

True Challenges!! It is very easy to get two computers to talk to each other … Try to do the same with government employees and government agencies !! OH

Where are we? Step 4 (four) on a very long road … But for sure it would have been longer if we did not start When will the program end? We hope by 2007 we have remarkable achievements but the cycle of progress never ends … OH

Conclusion

Conclusion · EISI-government is strongly emerging with a clear vision, a mission statement, and well defined achievable objectives. · The policies that the program pursues encourage community participation, public-private partnership, cooperation between government bodies, human resources development, and quality assurance. ·       

Conclusion The technical infrastructure for EISI-Government allows for the operation of different applications, and ensures legal and regulatory readiness to utilize this infrastructure. ·   The business process that the Egyptian e- government program follows depends on three axes: The new model for service delivery. The back office automation for government bodies. The creation and update of economic databases.

Conclusion The program is challenged by: The lack of a remote authentication mechanism, Several challenges related to automation and work flow, Accessibility challenges, Challenges related to the quality of government services.· 

Conclusion The program proposes a set of projects to counter these challenges: The basic infrastructure project accessibility, and authentication. The service provision project quality of government services. The back office automation project automation and workflow. The economic databases project higher levels of transparency, and better vision for investors and decision makers.

For more information please visit Thank You For more information please visit http://www.egypt.gov.eg or contact us at egov@ad.gov.eg egov@mcit.gov.eg sbedair@ad.gov.eg OH