Disaster Recovery Plan: Do you have one? Neal Cross, Assistant Director of Instructional Technology Shelly Brown, Director of Web Services Southwest Baptist University, Bolivar, Missouri

Agenda Definitions and Details Two Areas of SBU ITS Web Services Instructional Technology Resources Q and A Supporting site for the presentation

Keywords and Definitions Business Continuity Planning (BCP) “An all-encompassing term covering both disaster recovery planning and business resumption planning” Disaster Recovery Planning (DRP) “The document that defines the resources, actions, tasks and data required to manage the business recovery process in the event of a business interruption.” Google search, define: (BCP, DRP)

Who has a DRP? According to Info-Tech’s DRP in the Education Sector 2005 Benchmarking Report: 47% of universities and colleges currently have no disaster recovery plan Informal Poll of the Attendees: Yes? No? Unsure/unknown? Southwest Baptist University No BCP or DRP

What Constitutes a Disaster? Natural Disasters Floods, Hurricanes, Tornadoes, Earthquakes, Volcanoes, Wildfires, Thunderstorms & lightning Problem caused: electrical power loss Manmade Disasters Hazardous Materials, House & Building fires, Nuclear power plant emergencies, Terrorism Additional: Dam Failures (Taum Sauk), hardware failures Disaster Recovery Planning, Roopendra Jeet Sandhu

Categorizing Disasters: Severity of Impact Hard Disk Subsystem Failure Server Failure Power Crisis Accidental Deletion/Modification of Critical Data Theft or Sabotage Virus Attack Network Failure Systems Software Failure Disaster Recovery Planning, Roopendra Jeet Sandhu

Risk Analysis Defining a risk Defining the process of risk analysis Benefits of risk analysis Performing risk analysis Output of risk analysis Disaster Recovery Planning, Roopendra Jeet Sandhu

The Recover Plan 1. Build your team a) IT director (leader) b) Physical plant or facilities manager c) Network administrator d) One administrative and technical representative from each distinct unit Disaster Recovery: The Time is Now, Campus Technology

The Recover Plan (cont.) 2. Conduct an operational analysis a) Backups b) Physical security c) Data access d) inventory Disaster Recovery: The Time is Now, Campus Technology

The Recover Plan (cont.) 3. Perform risk and business- impact analysis a) List critical IT assets b) Determine length of down time for each asset before impact c) Determine suffering from loss of each d) Prioritize Disaster Recovery: The Time is Now, Campus Technology

The Recover Plan (cont.) 4. Document all systems and applications a) IP and MAC addresses b) Vendor contact list c) Network topology Disaster Recovery: The Time is Now, Campus Technology NOTE: this is THE faltering point for any organization due to time consumption.

The Recovery Plan (cont.) 5. Create an Emergency Contact List a) Distribute electronically as well as hard copies to administrators, department heads and the DR team. 6. Hold an annual dress rehearsal a) Distribute electronically as well as hard copies to administrators, department heads and the DR team. Disaster Recovery: The Time is Now, Campus Technology

A Quick Look at SBU Information and Technology Services ITS Main Campus Bolivar, MO Three Off-campus Centers Springfield, MO Salem, MO Mountain View, MO

The University Website Communication to the outside world Two Phases 1. Back up 2. Emergency website Host off-site Contact MORE.net

Instructional Technology DR Planning (IT DRP) Three Areas of Concern Blackboard Video Conferencing Classroom Equipment Network Infrastructure Electronic Classrooms Mounted audio/visual equipment Media carts

IT DRP Blackboard Mild Disasters (drive/server failure) Utilize backups if needed Replace hardware as needed Severe Disasters (Building/campus destroyed) Self Host at an off-campus center? Blackboard ASP? Example: Documentation Hardware and software vendors, etc.

IT DRP Video Conferencing Challenges: 7 rooms on three campuses Mild Disasters (hardware failures) “Gold Level Service” for Polycom endpoints Extras of common equipment? UPS for brief power outages? Easy access to archived recordings? Severe Disasters (natural disasters) Types: Extended power or network loss Theft? Building destruction? Documentation Vendor contacts, serial numbers, etc.

IT DRP Electronic Classrooms Challenges 52 rooms/carts, 11+ pending, 13 buildings on 4 campuses. Mild Disasters (individual part failure) Spares on hand? Severe Disasters (theft, destruction) Insurance/deductible? Documentation Vendor contacts, serial numbers, etc.

Resources Disaster Recover Planning, Roopendra Jeet Sandhu ISBN: Internet – “Google” it Campus Technology Campus Relief Oklahoma State University

Questions? Presentation site: SBUslbnpcDRPhlx06.ppt More links and information