Chapter 4 Product and Service Design
Typical Phases of Product Development 4-2 Planning Concept Development System-Level design Design Detail Testing and Refinement Production Ramp-up 3
Economic Analysis of Project Development Costs 4-3 Economic Analysis of Project Development Costs Using measurable factors to help determine: Operational design and development decisions Go/no-go milestones Building a Base-Case Financial Model A financial model consisting of major cash flows Sensitivity Analysis for “what if” questions
Designing for the Customer 4-4 Designing for the Customer House of Quality Ideal Customer Product Quality Function Deployment Value Analysis/ Value Engineering
Designing for the Customer: Quality Function Deployment 4-5 Interfunctional teams from marketing, design engineering, and manufacturing Voice of the customer House of Quality 6
Designing for the Customer: The House of Quality 6 Designing for the Customer: The House of Quality Customer Requirements Importance to Cust. Easy to close Stays open on a hill Easy to open Doesn’t leak in rain No road noise Importance weighting Engineering Characteristics Energy needed to close door Check force on level ground to open door Water resistance 10 6 9 2 3 7 5 X Correlation: Strong positive Positive Negative Strong negative * Competitive evaluation X = Us A = Comp. A B = Comp. B (5 is best) 1 2 3 4 5 AB X AB XAB A X B X A B Relationships: Strong = 9 Medium = 3 Small = 1 Target values Reduce energy level to 7.5 ft/lb Reduce force to 9 lb. to 7.5 ft/lb. current level Maintain Technical evaluation 4 1 A BA BXA Door seal resistance Accoust. Trans. Window Customer requirements information forms the basis for this matrix, used to translate them into operating or engineering goals. The McGraw-Hill Companies, Inc., 2004 7
Designing for the Customer: Value Analysis/Value Engineering 4-7 Achieve equivalent or better performance at a lower cost while maintaining all functional requirements defined by the customer Does the item have any design features that are not necessary? Can two or more parts be combined into one? How can we cut down the weight? Are there nonstandard parts that can be eliminated? 8
Design for Manufacturability 4-8 Design for Manufacturability Traditional Approach “We design it, you build it” or “Over the wall” Concurrent Engineering “Let’s work together simultaneously” 9
Measuring Product Development Performance 4-9 Measures Performance Dimension Freq. Of new products introduced Time to market introduction Number stated and number completed Actual versus plan Percentage of sales from new products Time-to-market Engineering hours per project Cost of materials and tooling per project Actual versus plan Productivity Conformance-reliability in use Design-performance and customer satisfaction Yield-factory and field Quality 17
Product/process engineering Product planning Concept development 4-10 Question Bowl Which of the following is the first phase of the typical phases of product development? Product/process engineering Product planning Concept development Planning Ramp-up Answer: d. Planning 7
Concurrent engineering Value engineering DFMA 4-11 Question Bowl Which of the following is primarily focused on getting the voice of the customer into design specifications in product development? Concurrent engineering Value engineering DFMA Quality function deployment None of the above Answer: d. Quality function deployment 7
Answer: a. Develop a list of customer requirements for the product 4-12 Question Bowl Which of the following is the first step in building a House of Quality in product development? Develop a list of customer requirements for the product Concept development Pilot production/Ramp-up Concurrent engineering None of the above Answer: a. Develop a list of customer requirements for the product 7
4-13 End of Chapter 4