FM- tcc by April 2011, established its first office in Egypt – Maadi Area - Cairo. The services provided by “FM” including:  Training  Consultancy  Care & home nursing

Our MISSION: Ongoing development the performance of our client companies, individuals and organizations offering them tools that organizations offering them tools that distinguished them in their field and fostering them to compete efficiently within a global economy through the programs of modern international accredited training of premium quality, based on the application and coaching, that load the client with effective tools and organizations with solutions, plans and advices that will enhance development on the practical and academic bases. distinguished them in their field and fostering them to compete efficiently within a global economy through the programs of modern international accredited training of premium quality, based on the application and coaching, that load the client with effective tools and organizations with solutions, plans and advices that will enhance development on the practical and academic bases.

FM provides service in the areas of training and development that have multiple links as and development that have multiple links as  Management & HR  Sales and marketing  PC

 Hospital Management Professional Diploma Historical Development of Hospitals Historical Development of Hospitals Essential Functions of the Hospitals Essential Functions of the Hospitals Classification of Hospitals Classification of Hospitals Management Functions in Hospital Operation Management Functions in Hospital Operation Managing HR in Hospitals Managing HR in Hospitals Leadership in Hospitals Leadership in Hospitals Hospital Information System Hospital Information System Main Hospital Departments Main Hospital Departments Nursing Services Nursing Services The Medical Staff The Medical Staff Service Management In Hospitals Service Management In Hospitals Quality Assurance and Safety in Hospitals Quality Assurance and Safety in Hospitals Hospital and Law Hospital and Law Managing Hospital Waste Managing Hospital Waste

 Quality Management Professional Diploma Fundamentals of Management Fundamentals of Management Quality Concept and Definition Quality Concept and Definition Quality Planning Quality Planning Quality Appraisal Developments Quality Appraisal Developments Quality Improvement Quality Improvement Quality Tools Quality Tools Quality Audits Quality Audits Services Quality Services Quality Suppliers Quality Suppliers Quality Quality Prizes Quality Prizes ISO 9001 ISO 9001 Six Segma Six Segma Total Quality Management Total Quality Management

 Business Management Professional Diploma Fundamentals of Management Fundamentals of Management Management Functions and Levels Management Functions and Levels Management Skills Management Skills Business plan Business plan Employing People Employing People Leadership and Motivation Leadership and Motivation Employee Performance Management Employee Performance Management Strategic Management Strategic Management PEST and SWOT analysis PEST and SWOT analysis

 Hotel Management Professional Diploma Historical Development of Hotels Historical Development of Hotels Classification of Hotels Classification of Hotels Main Hotels Departments Main Hotels Departments Hotel Organization Chart Hotel Organization Chart Front Office Department Front Office Department Food and Beverage Department Food and Beverage Department House Keeping Department House Keeping Department Service Management In Hotels Service Management In Hotels

 Advanced Project Management What Is Project Management What Is Project Management The Project Life Cycle The Project Life Cycle Scope Management Risk Management Scope Management Risk Management Time Management Time Management Quality Management Quality Management Contract and Procurement Management Contract and Procurement Management Human Resources Management Human Resources Management Cost Management Cost Management

 Effective Leadership What is Leadership ? What is Leadership ? Are Leaders Born Or Made? Are Leaders Born Or Made? 4 Factors of Leadership 4 Factors of Leadership Leadership Formula Leadership Formula Why Followers Follow ? Why Followers Follow ? Are you a Manager or a Leader ? Are you a Manager or a Leader ? How People Become Leaders ? How People Become Leaders ? Leaders Types of personality Leaders Types of personality 8 Skills Of Leaders 8 Skills Of Leaders Seven Traits of Leaders Seven Traits of Leaders Roles of the Leader Roles of the Leader Situational Leadership Situational Leadership

 Customer Service Definitions and concept of service Definitions and concept of service Characteristics of service Characteristics of service Service planning Service planning Customer interaction cycle Customer interaction cycle Ethics in customer service Ethics in customer service 5 reasons for service failure 5 reasons for service failure Customer satisfaction and delight Customer satisfaction and delight Handling customer complains Handling customer complains 10 recommendations for customer handling 10 recommendations for customer handling

 HR Management Professional Diploma Fundamentals of Management Fundamentals of Management HR Terms and functions HR Terms and functions HR planning, recruitment & selection HR planning, recruitment & selection Job analysis and Description Job analysis and Description HR orientation, training & development HR orientation, training & development Performance management and Appraisal Performance management and Appraisal Compensation & benefits Compensation & benefits Employee & labor relations Employee & labor relations HR strategies HR strategies

 TOT Definition of Training Definition of Training Benefits Of Training Benefits Of Training Training Cost Training Cost Training Types Training Types Training Methods Training Methods Training Forms and tools Training Forms and tools Training Process Training Process Trainer qualities Trainer qualities Learning Characteristics, Principles and Types Learning Characteristics, Principles and Types Presentation skills Presentation skills

Training Evaluation Training Evaluation Adult Learning Adult Learning Training Planning Considerations Training Planning Considerations Making Training Effective Making Training Effective Interactive Techniques Interactive Techniques Audiovisual Aids Audiovisual Aids Room Control Room Control Tips for Effective Training Tips for Effective Training Three Trainer Killers Three Trainer Killers  TOT

 Managing Employees Performance Definition Performance Management Definition Performance Management Performance Management cycle Performance Management cycle Performance factors Performance factors Why employees don't succeed Why employees don't succeed Performance development plan Performance development plan Situational Leadership Situational Leadership

 Advanced Food Safety Food Hygiene Food Hygiene Personal Hygiene Personal Hygiene Cleaning & Sanitation Cleaning & Sanitation Pest Control Pest Control Waste Disposable Waste Disposable Food Poison Food Poison Food Spoilage Food Spoilage Micro - Organisms Micro - Organisms Receiving & Storage Receiving & Storage HACCP HACCP FSRM FSRM

 Business Marketing Professional Diploma What is Marketing What is Marketing Marketing Concepts Marketing Concepts Company Orientations Toward Marketplace Company Orientations Toward Marketplace The Marketing Environment The Marketing Environment Marketing Strategy & SWOT analysis Marketing Strategy & SWOT analysis Marketing Plan Process Marketing Plan Process The Marketing Research The Marketing Research Segmentation Segmentation Targeting Targeting

Differentiation and Positioning Differentiation and Positioning Product Product Pricing Pricing Place Place Advertising and Promotion Advertising and Promotion Green Marketing Green Marketing E-Marketing E-Marketing  Business Marketing Professional Diploma

 Selling Skills Essential Selling Skills Essential Selling Skills What is Selling? What is Selling? Difference between Sales and marketing Difference between Sales and marketing Features and Benefits Features and Benefits Setting SMART Goals Setting SMART Goals Types of Selling Types of Selling Ten Major Mistakes Ten Major Mistakes Finding New Clients Finding New Clients Selling Price Selling Price Closing the Sale Closing the Sale Handling Objections Handling Objections Critical Communication Skills Critical Communication Skills The Successful Negotiator The Successful Negotiator Elements of a Successful Presentation Elements of a Successful Presentation

 Communication Skills Definitions and importance of communication Definitions and importance of communication Communication function Communication function Communication cycle Communication cycle Communication barriers Communication barriers Types of communication Types of communication Effective listening Effective listening Personality types Personality types 20 Errors in communication 20 Errors in communication 10 recommendations for effective communication 10 recommendations for effective communication Emotional and social intelligence Emotional and social intelligence

Adobe Photoshop Core Duration: 21  Language: Arabic/English  Level: Core. stander  Type : Courses  Delivery Method: Classroom  Description: In this course the trainee will learn how to use Photoshop CS3 to accomplish the operations required to retouch images, draw & paint objects, and use layers in order to create professional graphics. The course will be more approachable if you have previous knowledge of graphic design.

Advertising Concepts Duration : 6 hrs  Language : Arabic/English  Level : Introductory  Type : Courses  Delivery Method : Classroom  Description : This course is designed to help you prepare documents and images for error-free output. Your designs may look great on screen; but when you go to print, you may end up with bizarre results. To ensure quality of output, solid practical knowledge is the key to professional production.

Autodesk 3ds Max – Mental ray Duration : 18  Language : Arabic/English  Level : Core  Type : Courses  Delivery Method : Classroom Illustrator CS5 core  Duration : 18  Language : Arabic/English  Level : Core  Type : Courses  Delivery Method : Classroom

Dreamweaver cs3 core Duration: 21  Language: Arabic/English  Level: Core. stander  Type: Courses contents  Understanding Web technologies  Working with dynamic content  Working in Design view  Working in Code view  Working with assets  Designing pages with CSS  Testing Web pages and sites  Managing sites

Microsoft Office  Excel  Word  PowerPoint  Using internet

Contacts Website: address: Tel: Mobile: Dr. Mahmoud Galal- General Manager- Board member address: Mobile: