Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 1 Medical Office Administration 2nd edition Brenda A. Potter, CPC
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 2 Chapter 1 The Career of a Medical Administrative Assistant
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 3 What’s in a Name? Medical administrative assistant Performs administrative (office) functions in medical office See Box 1-1 in text Medical assistant Performs administrative and clinical functions in medical office
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 4 Job Duties Administrative Clinical See Boxes 1-2 and 1-3
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 5 Typical Day in the Office Variety of duties depends on nature of medical office Work day is often full of surprises!
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 6 Desirable Personal Qualities Empathy Compassion Dependability Teamwork Confidentiality Attention to detail Are there others that come to mind?
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 7 Professional Appearance Health care is VERY conservative See sample dress code – box 1-4 Uniforms and/or business attire are proper
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 8 Personal Appearance Identification badge Fingernails Hair Scents Jewelry Tattoos Piercing Footwear
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 9 Professional Skills Knowledge of medical terminology, anatomy and physiology, disease processes Knowledge of medical office procedures including medical transcription Knowledge of medical billing, coding, and insurance Communication skills Knowledge of computer technology Internship
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 10 Student Portfolio What should it include? Course projects/work samples Certificates Record of achievements
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 11 Places of Employment Clinic Hospital Nursing home Home health agency Pharmaceutical business Dental office Independent laboratory or radiology facility Legal office
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 12 Earnings Current information available from state agencies and federal government Regional economic factors affect earnings
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 13 Employment Trends and Forecasts Trends and forecasts are available from U.S. Bureau of Labor Statistics Growth of healthcare industry should provide opportunities for employment
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 14 Professional Organizations American Association of Medical Assistants (AAMA) American Medical Technologists (AMT) International Association of Administrative Professionals (IAAP) Association for Healthcare Documentation Integrity (AHDI) American Academy of Professional Coders (AAPC) American Health Information Management Association (AHIMA)
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 15 Certifications Available from healthcare organizations and other entities May increase employability
Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 16 Continuing Education Important to keep up with industry changes and trends