Inaugural Conference April 28-30, 2005 Omni Hotel at CNN Center Atlanta, GA

TM Laboratory Testing is Universal InfantChildTeenAdultSenior 185,000 + laboratories 590,000 + laboratorians 7-10 billion tests a year $25-30 billion

TM Patients Report Barriers to Primary Care, Lab Test Errors or Delays, International Survey of Five Nations Health Affairs, October 28, 2004 Up to 15% of patients in five countries in past two years got incorrect test results or had delays in being notified of abnormal test results The Quality of Laboratory Services is a Global Concern

TM 2003 Conference

TM 2003 Quality Institute Participants Identified as Needs: Better indicators for the quality of laboratory services Annual report on the quality of laboratory services An independent Institute to facilitate improvements in laboratory services

TM Develop indicators and monitor progress Develop networks of laboratories and partners Create an awards and grants program Identify issues and best practices Institute for Quality in Laboratory Medicine

TM Institute for Quality in Laboratory Medicine Promoting an Integrated System of Services within and across boundaries Within institutions Across boundaries of public / private organizations Pre-analytic Analytic Post-Analytic

TM Laboratory Professionals Clinicians Patients Manufacturers Government Accrediting Bodies Improve Laboratory Testing and Services Institute for Quality in Laboratory Medicine Teamwork Payers

TM Progress since Quality Institute Meeting April 13-15, 2003: Partners meetings – IQLM Priorities Workgroups – Recognitions, Networks, Indicators Draft Business Plan for IQLM Plans to Incorporate as 501c(3) organization IQLM Newsletter Inaugural IQLM Meeting Update

TM IQLM Professional Partners Meeting October 14, 2004 Over 40 health-related associations, professional societies, and government agencies. IQLM goals: Improve test result interpretation Develop patient-centered laboratory reports Reduce errors in total testing process Educate/train non-laboratorians performing tests Improve test utilization

TM Specific Goals for IQLM Identified at Professional Partner Meeting Prepare a review of known testing errors Develop system to catalogue errors Develop consensus methods for data collection Study pay-for-performance and other incentives Promote education about laboratory services

TM IQLM Technology Partners Meeting February 10, 2005 Over 25 IVD and information technology companies, independent laboratories, and biotechnology firms. IQLM goals: Conduct outcome and cost effectiveness studies Quantify the cost of poor quality Determine motivations for quality changes Focus on clinical issues related to quality Improve communication among clinicians, hospitals and laboratory professionals

Conference Outline Clinical Laboratory Improvement Advisory Committee February 16, 2005

TM 2005 IQLM Conference Recognizing Excellence in Practice April 28, 2005 WinnerAward Brent JamesExcellence in Quality of Care James P. BagianPatient Safety James O. Westgard Improved Quality Process Peter Howanitz Improved Quality Process Michael LaposataImproved Clinical Integration Carl WittwerTechnical Advancement Kenneth W. KizerLeadership - Organizational Dennis S. O’LearyLeadership - Organizational George D. Lundberg Career David M. EddyDistinguished Achievement

TM Workgroup Reports What will be shared: –Set of Quality Laboratory Indicators –Results of Pilot Survey of Quality Practices –Outline of National Report on Quality of Laboratory Services

TM Posters What will be shared - Results of Studies on: Laboratory Utilization Quality Improvement/Quality Indicators, Laboratory Errors and Impact on Patient Safety Partnerships to Improve Quality Performance Evaluation/Cost-Effectiveness Informatics/Information Technology *None on Customer (Patient/Clinician) Satisfaction

TM Business Case for Quality What will be shared: Best Practices from perspective of: Laboratory Government Insurers Economics Information Technology International Industry Clinicians/ patients

TM Learning From the Field What will be shared: –Lessons Learned –Quality improvement efforts of participants

TM Impact of New Technology

TM Avoid – Death by cell phone- or itis Participate – Have Fun Communicate - Learn and Teach Others Carry Home – Spirit of Cooperation