© 2009 IBM Corporation Technology Support Services for Business Partners 2013 Nikolay Delev – TSS Leader, Elitsa Vladirmirova – TSS Sales Leader 21 February 2013

© 2009 IBM Corporation2 TSS Services Overview Technology Support Services for Business Partners 2013 HW Installation / Relocation / Configuration PA Passport Advantage (Middleware Products / Websphere, DB2, …) SL Support Line (zSeries, Linux, Microsoft, Disk / Tape) SW MA Software Maintenance (Power systems) Enhanced Technical Support (Comfort Line) “Rapid Response, Integrated Support, Proactive Approach” Incl. Remote Account Advocate Team B Base Enhanced Reactive Proactive Committed Repair Services Warranty / Maintenance Services Upgrade / Extended Warranty Base Warranty / Maintenance Services IBM - Logo & Multi Vendor Selected Products E P

© 2009 IBM Corporation3 TSS Services and Multivendor Support Technology Support Services for Business Partners 2013

© 2009 IBM Corporation4 IBM Re-Establishment fee  Effective April 1, 2013, Power Systems, System x, and Storage System Machines that are no longer covered by base warranty and not covered by an IBM hardware maintenance service agreement for 90days or more (“lapsed coverage”), will be subject to a reestablishment fee when added to an IBM hardware maintenance service agreement. The reestablishment fee will be based on the number of days of lapsed coverage, up to an amount equal to 365 days of hardware maintenance service fees. IBM reserves the right to change, modify, or withdraw its offerings, policies, and practices at any time.  Additional discount to be offered for all machines currently outside of Warranty or Maintenance Agreement to be added to an IBM hardware maintenance service agreement before 31 March Technology Support Services for Business Partners

© 2009 IBM Corporation5 TSS Services Q & A Technology Support Services for Business Partners

© 2009 IBM Corporation6 TSS Services contacts Nikolay Delev Phone: Elitsa Vladimirova Phone: Technology Support Services for Business Partners