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Microsoft® Exchange Server 2003 Troubleshooting and Disaster Recovery Eileen Brown IT Evangelist Microsoft UK

What We Will Cover Configuring Exchange recovery options Troubleshooting Internet Recovering deleted messages Mailbox Recovery Center Recovery storage groups Repairing a corrupted database

Prerequisite Knowledge Level 200 Experience supporting Windows-based servers Experience supporting Microsoft Exchange Server 2003 Experience supporting clients

Agenda Configuring Exchange for Recovery Troubleshooting Internet Mail Recovering Messages and Mailboxes Recovery Storage Groups Database Corruption and Recovery

Recovering Messages and Mailboxes Configuring Recovery Options

Configuring Exchange for Recovery Exchange Troubleshooting Tools Disaster Recovery setup mode Event Viewer Logging –Diagnostics logging –Protocol Logging Message Tracking Center –Subject logging and display eventserrors.mspx

Configuring Exchange for Recovery Exchange Troubleshooting Tools Disaster Recovery setup mode Event Viewer Logging –Diagnostics logging –Protocol logging Message Tracking Center –Subject logging and display eventserrors.mspx

Configuring Exchange for Recovery Exchange Database Backup Backup information stores –Mailbox store and Public folder store –Log files –Windows System State Exchange Site Replication Service Connector-specific information Review the Disaster Recovery Operations Guide for Exchange Server exchange/2003/library/default.mspx

Configuring Exchange for Recovery Configuring Exchange for Recovery  Configure Exchange Server Message Tracking  Set Exchange Server notifications  Configure Exchange Server recovery limits  Back up Exchange information store demonstration demonstration

Agenda Configuring Exchange for Recovery Troubleshooting Internet Mail Recovering Messages and Mailboxes Recovery Storage Groups Database Corruption and Recovery

Troubleshooting Internet Mail Inbound Internet Mail Destination Organization Exchange 2003 Server 3214 Originator Internet

Troubleshooting Internet Mail Addressing Inbound Mail Issues Exchange 2000 Server DNS Server

Troubleshooting Internet Mail Addressing Inbound Mail Issues Exchange 2000 Server DNS Server

Troubleshooting Internet Mail Addressing Outbound Mail Issues Originating Organization Exchange 2003 Server 3214 Smart Host Destination Internet

Troubleshooting Internet Mail Troubleshooting Internet Mail  Troubleshooting DNS configuration  Troubleshooting inbound message size  Troubleshooting inbound delivery issue  Troubleshooting outbound Internet mail demonstration demonstration

Agenda Configuring Exchange for Recovery Troubleshooting Internet Mail Recovering Messages and Mailboxes Recovery Storage Groups Database Corruption and Recovery

Recovering Messages and Mailboxes Mailbox Recovery Tools Must provide access to data Mailbox Recovery Center Exchange Mailbox Merge(ExMerge) –Copies data from server mailboxes to a PST –Useful after a database restore –Can be used to backup mailboxes to PSTs OST to PST recovery options TechNet Reference: Exchange Server 2003 SP1 Recover Mailbox Data Feature

Recovering Messages and Mailboxes Mailbox Recovery Tools Must provide access to data Mailbox Recovery Center Exchange Mailbox Merge(ExMerge) –Copies data from server mailboxes to a PST –Useful after a database restore –Can be used to backup mailboxes to PSTs OST to PST recovery options TechNet Reference: Exchange Server 2003 SP1 Recover Mailbox Data Feature

Recovering Messages and Mailboxes Recovering Messages and Mailboxes  Recovering messages  Recovering deleted mailboxes  Using the Mailbox Recovery Center demonstration demonstration

Agenda Configuring Exchange for Recovery Troubleshooting Internet Mail Recovering Messages and Mailboxes Recovery Storage Groups Database Corruption and Recovery

Recovery Storage Groups How Recovery Storage Groups Work Production Information Store Recovery Information Store Recovery Storage Group First Storage Group Production Server ExMerge

Recovery Storage Groups Recovery Storage Group Limitations All protocols except MAPI disabled Cannot connect to user accounts No management policies No Exchange maintenance procedures Manually mount databases Cannot relocate databases TechNet Reference: Using Exchange Server 2003 Recovery Storage Groups

Recovery Storage Groups Recovery Storage Group Limitations Does not support public folder stores Recover private mailbox stores Exchange Server 2003 aware backup Programs automatically restore to Recovery Storage Groups Single storage group support Single Recovery Storage Group support Cluster limitations TechNet Reference: Using Exchange Server 2003 Recovery Storage Groups

Recovery Storage Groups Recovery Storage Group Limitations Does not support public folder stores Recover private mailbox stores Exchange Server 2003 aware backup programs automatically restore to Recovery Storage Groups Single storage group support Single Recovery Storage Group support Cluster limitations TechNet Reference: Using Exchange Server 2003 Recovery Storage Groups

Recovery Storage Groups  Restore a purged mailbox  Recovery Storage Group  Complete a “dial-tone” database restore demonstration demonstration

Agenda Configuring Exchange for Recovery Troubleshooting Internet Mail Recovering Messages and Mailboxes Recovery Storage Groups Database Corruption and Recovery

Database Corruption and Recovery Exchange Transaction Logs Each Storage Group has transaction logs –Uniquely named: E00.log, E01.log, etc. –Current log file named E00.log –Previous log files named E log, etc. –Checkpoint files and reserved logs Logs can be replayed to recover data All logs must be present to recover with NO LOSS of data

Database Corruption and Recovery Soft Database Recovery X Exchange Server Running Databases Inconsistent at Restart Exchange Transaction Log Files for Storage Groups are rolled in during soft recovery Power Failure Databases online Exchange Running Clients can access !

Database Corruption and Recovery Database Troubleshooting Tools ESEUtil –Checks database structure –Defragments the database –Repairs errors found in the database ISInteg –Searches the database for integrity errors –Repairs integrity errors found in database –Useful after a hard recovery

Database Corruption and Recovery Database Corruption and Recovery  Repair information store with log files  Repair information store without log files demonstration demonstration

Session Summary Exchange Server 2003 features that enhance your ability to recover lost items Troubleshooting techniques for inbound and outbound Internet Recovery tools that reduce Exchange downtime

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MS Press Inside Information for IT Professionals To find the latest titles, visit

Non-Microsoft Publications Supplementary Publications for IT Pros These books can be found and purchased at all major bookstores and online retailers

Microsoft Learning Training Resources for IT Professionals To see the detailed syllabus or to locate a training provider, visit CourseTitleAvailable Workshop 2011 Troubleshooting Microsoft Exchange Server 2003 Instructor-led Workshop 2400 Implementing and Managing Microsoft Exchange Server 2003 Instructor-led Workshop 2008 Designing and Planning a Microsoft Exchange Server 2003 Organization Instructor-led

Assess your Readiness Microsoft Skills Assessment What is Microsoft Skills Assessment? Self-study learning tool to evaluate readiness for product and technology solutions, instead of job roles (certification) Windows Server 2003, Exchange Server 2003, Windows Storage Server 2003, Visual Studio®.NET, Office 2003 Free, online, unproctored, and available to anyone Answers the question: “Am I ready?” Determines skills gaps and provides learning plans with Microsoft Official Curriculum courses Post your High Score to see how you stack up Visit

Become a Microsoft Certified Systems Administrator (MCSA) What is the MCSA certification? –For IT professionals who manage and maintain networks and systems based on Microsoft Windows Server How do I become an MCSA on Microsoft Windows Server 2003? –Pass 3 core exams –Pass 1 elective exam or 2 CompTIA certifications Where do I get more information?

Become A Microsoft Certified Systems Engineer (MCSE) What is the MCSE certification? –Premier certification for IT pros who analyze the requirements and design, plan, and implement the infrastructure for business solutions based on the Microsoft Windows Server System How do I become an MCSE on Microsoft Windows 2003? –Pass 6 core exams –Pass 1 elective exams from a comprehensive list Where do I get more information?

Demonstrate Your Specialization What are MCSA/MCSE specializations? –Allows IT professionals to highlight specific expertise within their job role Which specializations are available? –MCSA: Security – MCSA: Messaging –MCSE: Security – MCSE: Messaging Where do I get more information? or

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