Top 10 Production Experiences with Service Manager and Orchestrator Nathan Lasnoski Infrastructure Architect Microsoft MVP Concurrency
SUMMARY What to expect…
1. HOW TO GET STARTED Success with Service Manager
2. CHOOSE PROCESSES STRATEGICLY
INCIDENT MANGEMENT Current vs. New
SERVICE REQUEST MANAGEMENT Current vs. New
3. BUILDING AUTOMATIONS
NEW USER REQUEST DEMO
END USER APPLICATIONS DEMO
WORKSTATION DEPLOY AND REIMAGE DEMO
4. PLAN REQUESTS FIRST
5. MAKE A ONE STOP SHOP
6. DON’T FORGET BUSINESS INTELLIGENCE AND REPORTS
BI DEMO DEMO
7. SIZE AND OPERATE
8. HAVE A DEVELOPMENT ENVIRONMENT
9. DON’T FORGET TRAINING
10. USE A PHASED APPROACH
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