© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 $19 Peripheral Devices $499 Most Complex Product $149 Complex Product $69 Least Complex Product Cisco Small Business Pro Service “3 Years Peace-of-Mind” 3 Years “Peace of Mind” for Customer Extended Access to Small Business Support Center Next Business Day Hardware Replacement (where available) Access to Small Business Support Community Online Chat Support Software Updates for Bug Fixes

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Cisco ESW 500 Series Switches ESW K924 ports 10/100$659 ESW P-K9 24 ports 10/100 with PoE $1399 ESW K948 ports 10/100$1129 ESW P-K9 48 ports 10/100 with PoE $2799 ESW P-K924 ports 10/100/1000$1849 ESW P-K9 24 ports 10/100/1000 with PoE $2699 ESW K948 ports 10/100/1000$3299 Cisco SA500 Security Appliance SA520-K9 SA 520 Security Appliance $550 SA520W-K9 SA 520W Security Appliance $700 SA540-K9 SA 540 Security Appliance $850 Cisco SPA8800 IP Telephony Gateway SPA8800 Cisco SPA 8800 IP Telephony Gateway $600 Small Business Pro Series Product & Service Matrix Cisco Small Business Pro Service CON-SBS-SVC2 3-year Cisco Small Business Pro Service $69 Cisco SPA 500 Series IP Phones SPA501G 8-line IP phone non display; PoE and PC port $135 SPA502G 1-line IP phone with display; PoE and PC port $164 SPA504G 4-line IP phone with display PoE and PC port $189 SPA508G 8-line IP phone with display; PoE and PC port $225 SPA509G 12-line IP phone with display; PoE and PC port $240 SPA525G 5-line IP phone with color display; Wi-Fi, Bluetooth, PoE $430 Cisco Unified Com 540 Model UC540W-FXO- K9 Cisco UC 540 base unit 8U; max 32 users; 4 FXO ports; 8 PoE 10/100 ports; integrated wireless and 1VIC slot $3095 UC540W-BRI- K9 Cisco UC 540 base unit 8U; max 32 users; 2 BRI ports: 8 PoE 10/100 ports; integrated wireless and 1 VIC slot $3095 Cisco 520 T1 Secure Router SR520-T1-K9 Cisco 520 T1 Secure Router $1495 Cisco Small Business Pro Service CON-SBS-SVC4 3-year Cisco Small Business Pro Service $499 Cisco Small Business Pro Service CON-SBS-SVC1 3-year Cisco Small Business Pro Service $19 Cisco Small Business Pro Service CON-SBS-SVC3 3-year Cisco Small Business Pro Service $149

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Cisco Small Business Services and Support Portfolio Small BusinessSmall Business ProCisco Services Incident Services  Out-of-warranty phone support  Next business day (NBD) hardware replacement Small Business Pro Service  Term: 3-year subscription  NBD where available, otherwise same day shipment hardware replacement  Telephone support and access to online chat support during local business hours  Software updates for bug fixes  Smart Care  SMARTnet  Smart Foundation Warranty  Term: 3–5 year warranty based on product  Hardware replacement return to factory  1 year complimentary telephone support  Software updates for bug fixes Small Business Pro Product  Term: 1,3 or 5-year warranty based on product  10 business day advance hardware replacement Cisco ESW 500 Series Switches  Term: 5-year NBD where available, otherwise 10 business day advance hardware replacement  90-day telephone support during local business hours  1 year access to online chat support  Software updates for bug fixes  Varies by product Small Business Support Center Cisco TAC Small Business Support Community