THE LATEST IN SECURE ELECTRONIC EXCHANGE OF PDF TRANSCRIPTS MICHAEL L. RENDON UNIVERSITY REGISTRAR & DIRECTOR OF VETERANS AFFAIRS TEXAS A&M UNIVERSITY.

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Presentation transcript:

THE LATEST IN SECURE ELECTRONIC EXCHANGE OF PDF TRANSCRIPTS MICHAEL L. RENDON UNIVERSITY REGISTRAR & DIRECTOR OF VETERANS AFFAIRS TEXAS A&M UNIVERSITY – CORPUS CHRISTI

TAMUCC is a Public University is one of the 14 independent campuses in the A&M system Located in South Texas on the Gulf of Mexico and is the only U.S. Campus that inhabits its own Island (Ward Island) 15,000 student population About Texas A&M University- Corpus Christi `

Lost Productivity Lost Transcript Requests Turn Around Expectations Customer Service Lack of Good Analytics Not Leveraging a Revenue Stream The Problem

Parchment Send Customized solution to meet the particular security needs of TAMUCC Provide a method to accept transcript orders 24/7, collect payment, delivery of Blue Ribbon Certified PDF transcripts well as paper transcripts Fully Branded Transcript & Communications Monitor and Track requests Collect and Analyze Data Green Solution Solution for TAMUCC

No more paper requests! No lost faxes Turn Around IMPROVED from 3 Business Days to minutes for Certified PDF and 1 Business Day for Paper Transcripts Student Request Tracking (no more, was my transcript sent) and notification Text Ability to request and pay for expedited tracking for paper requests with tracking information. Solution is running 24/7 sending out official transcripts with zero human intervention. Customer Service

One major interface to process transcript requests Creating efficiencies in the Registrars Office Web Service built for ease of the requestor and quicker processing Meeting the needs and demands of our ‘instant’ and ‘right now’ student Standardizing transcript requests and issuance across all of our schools and brands Streamlining the Transcript Process

Began researching and reviewing eTranscript vendors in 2008 Contracted with Parchment (formerly Docufide by Parchment ) in May 2009 Piloted services in August 2009 eTranscripts

Paper request forms Student having difficulties with payment Typical wait time of 5-7 days for processing Wait time of 2-3 weeks during the busiest times (i.e., when students need it the most) No electronic delivery Students provided paid envelopes for overnight delivery Employed 1 FTE and 2-3 student workers for processing Before Parchment

Fully outsourced transcript processing Gained back staffing equivalent to 1 FTE Able to send electronic transcripts (secure PDF, EDI) Blazing turnaround times Before noon requests goes out the same day Electronic transcripts delivered in about 3 hours Over ¼ million dollars of generated revenue back to registrar’s office After Parchment

Students are able to track status online More students are choosing electronic delivery over overnight option No student complaints to date (nothing legitimate, anyway!) 24/7 service availability After Parchment

What It Looks Like

Certified PDF Transcripts

What It Looks Like

Blue Ribbon Certification

Ability to Measure Top PDF Destinations Top Paper Destinations PDF vs. Paper Analysis Order Volume Document Volumes Order Status Document Tracker Documents Analytics

Reports

Contact Me! Michael L. Rendón