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Founded by J. Willard Marriott in 1927 He and his wife opened a root beer in Washington D.C. As humid summers in Washington D.C, Marriott was convinced that what the city needed was a such a place to get a cool drink. They later expanded their enterprises into a chain of restaurants and hotels The Key Bridge Marriott in Arlington, Virginia is Marriott International’s longest operating hotel. Their son is current Chairman and Chief Executive Officer, J.W. (Bill) Marriott, he has led the company to spectacular worldwide growth. Today, Marriott International has about 3,400 lodging properties located in the United States and 67 other countries and territories.

CAIRO-EYGEPT

B E IJ I E N G

Malaysia

Singapore

Mumbai

Karachi

Islamabad

Halls

EVENTS

Services

Owner of Islamabad Marriot Sadruddin Hashwani Chairman Hashoo group Net worth US $1.1 billion (2011) 19

Marriott Islamabad located in Islamabad at AGA KHAN ROAD

Accommodation 258 rooms: including : STANDARD ROOMS RENT: PKR: 13,276 RS

EXECUTIVE ROOM: RENT: PKR: 14,946 RS DULEX ROOM: RENT: PKR: 16,616 RS

14 Conference and Meeting ROOMS: Which is very well decorated and up to 700 sitting capacity

6 restaurants which serving: Indian American Thai Chinese Japanese And continental style foods

Services: Free onsite parking Complimentary continental and American breakfast Free newspaper delivered to room Complimentary newspaper in lobby Free local telephone calls Complimentary shoeshine Babysitting service 24-hour Room Service Laundry service Daily housekeeping facility Shopping and stores Bookstore Airline reservation desk Barber and beauty shop Florist

About Facilities: Children’s playground Meeting room's Back-up Power Generator Non-smoking rooms/floors Bakery Disco/Nightclub/Dancing Poolside bar Restaurant's Bars Elevator Sauna/Steam room Barber/Beauty salon Fitness club/Gym Shopping center Gift Shop's Internet cafe/center Swimming pool – Children Cafe/Coffee shop Swimming pool – Outdoor Car Park Lobby lounge/Bar

Worst day of Marriot Suicide attack occurred on 20th September 2008 A dump truck filled with explosives detonated in front of the Marriott Hotel At least 54 were killed, injuring at least 266 and leaving a 60 ft. (20 m) wide, 20 ft. (6 m) deep crater outside the hotel. The majority of the casualties were Pakistanis, although at least five foreign nationals were killed and fifteen others reported injured. 27

30 Re-opening

The Islamabad Marriott reopened on December 28. Marriott reopened with renewed facilities Increased security Welcoming guests again and rebuilding their reputation on an international level. With the installation of a bomb-proof wall around the perimeter of the hotel Bomb-proof security room for all entering the hotel compound

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ADVERTISEMENT The Sales department of Islamabad Marriott Hotel is responsible to carry out an effective advertisement. For this purpose they allocate a separate budget. The methods through which the advertisement campaign is carried out are: 1.Transmitted Media The Islamabad Marriott Hotel by utilizing the modern technology of transmitted media, advertises about the exclusive services they offer. This is considered as the most effective method of advertisement since it is accessible to all their targeted clients’ i.e. Government, Diplomats, and Commercial sector.

2. Flier Information about services is given on the flier. This is mostly sent to the Diplomats and the Commercial sector. 3. News Letter The news about the on going activities in the Hotel is sent to the guests and the clients. 4. Print Media Promotion is also carried out through the print media and different Magazines and news papers are used for this purpose. Staff: The total staff of Marriott Islamabad consists of around 450 employees out of which around 70 are the officers.

Continue.. Out of which 13 are the Managers or Head of Departments namely: - General Manager Executive Assistant Manager Sales & marketing Manger Media and Public Affair’s Manager Human Resource Manager Finance Controller Food and Beverage Manager Front Office Manager Guest Relation Manager Chief Engineer Executive House Keeper Purchase Manager Laundry Manager

Organization In Marriot Hotel a continuous line of command is followed starting from top management to the entry level. There is very explicit chain known to every employee. Since they follow a chain of command, every employee reports to manager. The decision making is mostly concentrated at the top management level. 38

Standardize the quality of accommodation and hoteling at all branches. Due to current economic and political slump in the country all the service industries are facing the problem of acquiring the requisite financial resources to carry on their developmental projects. To continue the hard work of Mr.Sadruddin Hashwani a thorough procedure for his succession planning has to be undertaken. 39