Decentralization & Partnership with the Public Sector Reform Strategy in the Civil Service Sector -Bahrain

CSB was established in 1975 CSB was established in 1975 Role : Administer all staffing and administrative affairs in the CS sector Role : Administer all staffing and administrative affairs in the CS sector 30 years central administration of services 30 years central administration of services Rules, regulations and standards Rules, regulations and standards Realized Centralization advantages : Uniformity, control and Justice. Realized Centralization advantages : Uniformity, control and Justice. However Centralization resulted into: Red tape, bureaucracy, less autonomy for Govt. org. However Centralization resulted into: Red tape, bureaucracy, less autonomy for Govt. org.

In 2005 ISO 9001:2000 was introduced ; with new quality standards. In 2005 ISO 9001:2000 was introduced ; with new quality standards. CSB committed to providing its customers with highest level of quality services and satisfaction. CSB committed to providing its customers with highest level of quality services and satisfaction. Embracing the following 8 quality management principles: Embracing the following 8 quality management principles: Customer focus Customer focus Leadership Leadership Involvement of people Involvement of people Process approach Process approach System approach to management System approach to management Continual improvement Continual improvement Factual approach to decision making Factual approach to decision making Mutual beneficial supplier relationship Mutual beneficial supplier relationship

New committees formed. New committees formed. targets and objectives set targets and objectives set mission statement and visions were introduced for each directorate and for CSB as a whole. mission statement and visions were introduced for each directorate and for CSB as a whole.

New way of handling services, target dates for implementation; Non conformances reported and corrective actions/ preventive actions put into effect. New way of handling services, target dates for implementation; Non conformances reported and corrective actions/ preventive actions put into effect. New thoughts introduced; decentralization and experience witnessed in Singapore. New thoughts introduced; decentralization and experience witnessed in Singapore.

MILESTONES Mission : to develop the level of civil service, to raise the level of employees productivity, and to ensure justice and equity in the the treatment of employees Mission : to develop the level of civil service, to raise the level of employees productivity, and to ensure justice and equity in the the treatment of employees

MILESTONES Vision : to be a pioneer, excelling in providing services and management consultancy to civil service. Vision : to be a pioneer, excelling in providing services and management consultancy to civil service.

VALUES Embracing rules and regulations Embracing rules and regulations Justice, fairness and equal opportunities. Justice, fairness and equal opportunities. Belongings Belongings Professionalism Professionalism Quality and Excellence Quality and Excellence

VALUES Transparency Transparency Integrity, honesty and impartiality Integrity, honesty and impartiality Participation in Decision making Participation in Decision making Team work Team work Initiative and creativity Initiative and creativity Motivation and protection. Motivation and protection.

VALUES Embracing rules and regulations Embracing rules and regulations Justice, fairness and equal opportunities. Justice, fairness and equal opportunities. Belongings Belongings Professionalism Professionalism Quality and Excellence Quality and Excellence

STRATEGY Minimize routine admin work through Decentralization and automation …. Minimize routine admin work through Decentralization and automation …. Value added consultative services ….. Value added consultative services ….. Leading role Leading role HR culture based on twin concepts of competence and merit …. HR culture based on twin concepts of competence and merit …. Quality culture …. Quality culture ….

ACTION PLAN Enhance elements of change; people and other resources … Enhance elements of change; people and other resources … Review work processes …. Review work processes …. Oracle introduced in place of Wang System leading to … Oracle introduced in place of Wang System leading to … Link with government through work flow …. Link with government through work flow …. Some services 100% decentralized, reference to approved standards and regulations... Some services 100% decentralized, reference to approved standards and regulations...

ACTION PLAN New flow charts introduced … show relations between directorates and processes … New flow charts introduced … show relations between directorates and processes … New CS law passed in July 2007 New CS law passed in July 2007

ACTION PLAN Challenges towards full decentralization of some services … Challenges towards full decentralization of some services … New re engineering policy to be adopted … reduction of processes and support better quality work New re engineering policy to be adopted … reduction of processes and support better quality work

Conclusion and Outcome … Obstacles are always there … real challenge to keep updated of the demand and benefit from the experiences of others … Obstacles are always there … real challenge to keep updated of the demand and benefit from the experiences of others … Right decisions must always be made; what to decentralize; and what to maintain under govt. control … Right decisions must always be made; what to decentralize; and what to maintain under govt. control …