Elisha Chiware Debbie Becker CPUT Libraries

Agenda The role of statistics in library operations and management planning Statistics and the research librarian Accessing library statistics The CPUT Library statistical database A wider view Using statistics - Faculty programme review reports The future and ISO 9000

The role of statistics in operations and management planning  Strategic planning  Operational level  User experiences  Service improvement  Institutional advocacy  Benchmarking with HEI libraries

Statistics and the research librarian Statistics on what?  Describing & measuring the performance of your section  Contribution to research, scholarship and community services in your university  Collection size and strength  Number of postgraduate students and researchers  Frequency of library visits and requests for assistance  Trends in library use

Statistics and the research librarian User trends; Statistics Research support librarian Library management use: Annual report Feedback to faculty Library advocacy – to resource allocators More support Improved facilities; Increase post graduate research outputs

Your feedback to faculty/departments  Usage trends of library resources by postgraduate students  Providing research committees with essential data on Post Graduate / Researchers’ information use and behaviour  Following up on your researchers’ research output  e.g. using the standard platforms like Scopus, Web of knowledge  Is the research output of any significance to the community? Statistics and the research librarian

Accessing library Statistics  Statistics as a tool  Statistical database  Open software  Commercial  In-house

Statistical database  recording of annual statistics  inputting of monthly statistics  “official” library statistics  access a variety of statistics in one place  access to statistics via reports

The approach to database design  CHELSA Measures for quality in SA HEI Libraries  CHELSA Guide to self-review of University Libraries 2006  In-house requirements  ISO 2789 compliance (standard for the collection of statistical data)

The database Two components: CHELSA data Accessible to all Institutions Institutional data set up per institution access restricted to institution

Main features  Security  Data  Reports  Automated alert system  Documents  Help

Data entry Data input RoleDateCategoryFacultyBranch

Data entry Staff member inputs data per counter Counters available are based on access permissions A detailed explanation is provided for each counter All data input can be retrieved via reports

Statistics – General

CHELSA reports  Available to all Institutions Viewership restricted based on access permissions within the institution  Can view selected years per institution  Can select which Institutions you want to view

Statistics – General

Statistics - Queries

Statistics - Budget

Statistics - Databases

Statistics – E-Books

Statistics – Professional development

Statistics – Training

A wider view  CHELSA  IATUL community  African Academic Libraries

Faculty programme reviews

Faculty review statistics

Faculty reviews - Library usage Example of the number of items circulated per user type within the department

Process  Report includes: department budget allocation, ILL, database usage, training statistics, etc.  Librarians provide comment and insight  Taken to University Quality Assurance Department for input  Approved by Deans

The future and ISO 9000  Focus on client satisfaction  Focus on value – Return on Investment  Well-kept statistics  Resources  Training  Monitor usage

Thank you Questions?