Knowledge; How to get it from YOUR brain to HIS/HER brain?

2Copyright © 2013 CA. All rights reserved.  “Someday, in the distant future, our grandchildren's grandchildren will develop a new equivalent of our classrooms. They will spend many hours in front of boxes with fires glowing within. May they have the wisdom to know the difference between light and knowledge” (Plato)  “The only source of knowledge is experience” (Albert Einstein)  “Information is not knowledge” (Albert Einstein)  “All wish to possess knowledge, but few, comparatively speaking, are willing to pay the price” Knowledge

3Copyright © 2013 CA. All rights reserved.  Knowledge is a familiarity with someone or something, which can include facts, information, descriptions, or skills acquired through experience or education. –It can refer to the theoretical or practical understanding of a subject. –It can be implicit (as with practical skill or expertise) or explicit (as with the theoretical understanding of a subject) –It can be more or less formal or systematic Definition of Knowledge I

4Copyright © 2013 CA. All rights reserved.  In philosophy, the study of knowledge is called epistemology; the philosopher Plato famously defined knowledge as "justified true belief." However, no single agreed upon definition of knowledge exists, though there are numerous theories to explain it. Definition of Knowledge II

Knowledge Acquisition Knowledge acquisition involves complex cognitive processes: perception, communication, association and reasoning;

By now, you all understand that acquiring knowledge is Complex Imagine how complex it is to transfer it…….

7Copyright © 2013 CA. All rights reserved.

8 Maybe the Vulcans figured it out?

9Copyright © 2013 CA. All rights reserved. Some think it will be solved by IT (like everything else….)

10Copyright © 2013 CA. All rights reserved. While others are still trying other stuff

The value of knowledge

12Copyright © 2013 CA. All rights reserved.  Probably one of the most valuable assets in the IT department (if not the company) –Nr of years required for a new employee to become 100% productive –Number of trainings required x $$$$ –The number of mistakes made by inexperienced people (and YOU…)  (downtime, outage & failures) –Time it takes to help/assist/train colleagues What is the value of YOUR knowledge?

13Copyright © 2013 CA. All rights reserved. Value?

14Copyright © 2013 CA. All rights reserved.  Years in IT –Understanding of systems, hardware, networks and applications  Years in your company –Understanding of applications, connections between applications, business implications and “who to go to”  Years…. –Wisdom & experience –But also arrogance and maybe even a bit of laziness So how about YOU?!?!?!

15Copyright © 2013 CA. All rights reserved.  Imagine a performance problem  Without real knowledge, you dig your way through with trial and error  With knowledge, you almost instinctively “know”….. Knowledge, not just facts……..

16Copyright © 2013 CA. All rights reserved.  Corporate IT Knowledge is not just what’s in your heads..  Google……. More “knowledge”….

17Copyright © 2013 CA. All rights reserved.  You are no longer just the specialist you used to be…. –Doing more with less people means you have new workloads –You are now a “Jack of all trades and a Master of one” –You share more, and need others to share –More new technology is added every month –Slowly but steadily, a new generation is coming in  Last but not least; we simply cannot afford to spend days just mentoring and teaching Why share?

18Copyright © 2013 CA. All rights reserved.  So how on earth can you share most of what is in your “system” and all the other stuff with peers and newbies?  Centralize….. How on earth???

19Copyright © 2013 CA. All rights reserved.  Centralizing documents, websites etc. is not easy, but possible  One button, one source, one search action  Centralizing what YOU know is harder because, there really IS nothing to centralize…..  And finding it may be even more difficult  Or is there….. Centralize?!