EarthLink Business IT Services

EarthLink Business IT Services Snapshot Comprehensive IT services portfolio −Data center, virtualization, IT security, applications, support Integrated with EarthLink voice and data networks Hosted in SAS 70 Type II audited data centers Small business to enterprise customers Deep industry expertise −Retail, healthcare, finance, transportation, manufacturing, government

Lots of hype surrounding cloud, managed services, and virtualization… 48 percent of U.S.- based organizations plan to increase their adoption of managed services from outside providers. – Gartner By 2012, 20% of businesses will own no IT assets. – Gartner SMB customers will spend $50 billion on cloud services in the next two years. – AMI Partners In 2012, 80% of new commercial enterprise apps will be deployed on cloud platforms. – IDC …but how can these services help your business? 65% of SMBs…plan to make maintaining or implementing server virtualization a “critical” or “high” priority throughout – Forrester

Empower your business Lower upfront capital resources Simplify IT management Reduce staff burden Rapidly scale up and down Empower your business Lower upfront capital resources Simplify IT management Reduce staff burden Rapidly scale up and down The business value of cloud and managed services Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff to focus on strategic initiatives Reduce your risk Proactive monitoring and maintenance Secure, compliant data center operations, with % uptime Certified security experts Verifiable disaster recovery Reduce your risk Proactive monitoring and maintenance Secure, compliant data center operations, with % uptime Certified security experts Verifiable disaster recovery

But executing a comprehensive strategy can be time consuming and complex Virtualization, cloud, managed services, SaaS, PaaS, IaaS…. How do I assess the many options? How do I transition without disruption to my business? How do I evaluate the ROI, cost, and business impact? What IT resources and skills will we need? How do I keep pace with changing technology and business needs? How do I ensure security and compliance with regulation?

Simplify the complex with EarthLink Business A comprehensive approach that enables you to efficiently leverage IT to solve business challenges. IT experts as partners IT and security experts as trusted advisors, from strategy to deployment and maintenance. IT experts as partners IT and security experts as trusted advisors, from strategy to deployment and maintenance. Secure, reliable operations Fault tolerant, SAS 70 Type II enterprise-class data centers with 24/7/365 monitoring and % uptime. Secure, reliable operations Fault tolerant, SAS 70 Type II enterprise-class data centers with 24/7/365 monitoring and % uptime. Integrated IT, voice, and data services Flexible services customized to business needs, and the convenience of a single provider. Integrated IT, voice, and data services Flexible services customized to business needs, and the convenience of a single provider.

Proven IT and security expertise CISSP® & CISA certified security professionals The globally recognized standard for information security professionals VMware vCloud Powered hosted service EarthLink Business is one of the first service providers to deliver these capabilities SAS 70 Type II audited In-depth audit of internal controls and processes, supporting security and compliance Over 3,000 IT deployments across key industries Includes solutions to support compliance requirements such as PCI, HIPAA, and GLBA “With EarthLink monitoring, protecting our data, and hosting our applications 24/7, it frees me to focus on growing the business. I have a real trust in the services they provide.” EarthLink’s solution: Secure private cloud for medical application/patient medical records Hosted Managed services Data backup & recovery Case study: Global Health Products

Data Center Services Colocation Virtualization Services Cloud Hosting Dedicated Server Disaster Recovery Web Hosting Application Services Secure Archiving and Encryption Collaboration, Database Secure File Transfer Portal Security Services Network and Cloud Endpoint and Device Compliance and Enhanced Monitoring Business Continuity/ Disaster Recovery Support Services Managed IT Remote Tech Care (1H 2012) Connectivity Services MPLS, Voice, and Data Support Security Data Center Connectivity Application Virtualization Flexible, layered services to meet the needs of small to large businesses. IT Services Product Portfolio

Features: Tier 4 and 3 data centers, SAS 70 Type II audited with a % uptime guarantee Scalable infrastructure based on need Secure operations with 24/7/365 monitoring, monitored access, employee background checks High reliability with redundant cooling, power, filtering, and interconnected (10G) networks Business mobility with secure access from anywhere Data Center Services Ensure secure, reliable operations without the burden of data center maintenance. Services: Colocation − Managed or unmanaged − ¼, ½, or full cabinet

Services: Cloud Hosting Dedicated Server Disaster Recovery Web Hosting Virtualization Services Features: EarthLink virtualization experts supporting strategy to deployment and maintenance Server consolidation, reducing costs of hardware, power, and footprint Rapid remote provisioning of desktops and servers High availability with virtual and physical disaster recovery solutions and 24/7/365 support Cut costs with server consolidation while improving agility and control.

Services: Secure MS Exchange 2010 or Zimbra XWA Encryption Archive Collaboration Microsoft SharePoint Database Microsoft SQL 2008 Secure FTP Portal Application Services Features: Pay-as-you-go services, eliminating upfront capital costs Improved mobility with anytime, anywhere access from any device Seamless migration, patching, upgrades, and 24/7/365 support Disaster recovery for complete backup, testing, and automated failover and recovery Secure, reliable “anywhere” access to and business applications, at a lower cost.

Services: Network and Cloud Security Managed Firewall, Secure Remote Access Endpoint and Device Security Asset Management, Laptop Security, Antivirus/Antispam, Encryption, Archive Compliance/Enhanced Monitoring Business Continuity/Disaster Recovery Remote Data Protection, Data Vaulting Managed Security Services Features: Flexible services, on-premises or cloud Integrated risk management across IT and voice/data networks CISSP & CISA-certified security professionals Industry expertise & documented security policies/procedures to support compliance 24/7/365 monitoring, alerts, and support Leverage certified security experts to assess and mitigate risk.

Features: Refocus IT staff on strategic initiatives by offloading the hassles of day-to-day support Improve security and reliability by staying current with patches/upgrades Reduce downtime with 24/7/365 monitoring, rapid response times, and seamless failover and recovery Managed Support Services Free your IT staff to focus on more strategic initiatives. Note: Bronze service is standard with managed colocation, managed application, and virtualization services. Services: Managed Support − Bronze: Network, power, hardware support − Silver: Add monitoring, emergency support − Gold: Add OS, AV support − Platinum: Add DB, tuning, security assessment Remote Tech Care – Available 1H 2012

Performance High speed fiber network between all locations Security Private MPLS extending from the customer to EarthLink data centers Reliability Redundant, standardized storage area network (SAN) Hardware-based SAN replication between sites for data and applications Disaster recovery offering with Site Recovery Management (SRM) 14 Secure, fully redundant data centers, connected by a nationwide private network

Can EarthLink Business help you to… Leverage virtualization to reduce costs and improve agility? Assess and mitigate security and compliance gaps? Upgrade to new, more secure, mobile business applications without the upfront capital costs? Free up IT resources for strategic initiatives by offloading day-to-day maintenance?