Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #1 Art Smart A conceptual captology design by Kara Blond and Josie Chou Design Challenge To design a mobile phone application that attempts to motivate or influence users. Time limit: 10 hours

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #2 Art Smart Persuasive Purpose –To increase self-efficacy by convincing hesitant museum visitors to see themselves as capable of understanding, creating and critiquing artwork –To persuade them to return to the Museum of Art 1 What’s the Story? 2 Critic’s Corner 3 I’m an Artist! 4 Build My Gallery Art Smart Monet’s Sunrise Industrial Design

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #3 User Description Local tourists who feel obligated to visit art museums but do not feel engaged or invested in the experience They are likely… Ages Cell phone owners Comfortable using technology

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #4 Ideation Bodystorming Magazine Cutouts Mind Mapping

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #5 Storyboard: BJ in New York At each stop, BJ can choose whether to hear a story about the piece, critique it, recreate the artwork or add it to his customized gallery. BJ records his critique and sends it to the service center. He is excited to learn that his critique will be available for other visitors to hear. BJ also tries the morph function and downloads the “Woman with Yellow” artwork to his cell phone. He manipulates the artwork into “Woman with Red” and saves it to his personalized gallery website. For his upcoming trip to NY, BJ plans to visit all the Museum of Art. BJ’s friend in NY reminds him to take his cell phone with him, because a new technology called “Art Smart” enables mobile phone users to explore the art museum without renting an audio guide. While visiting the Museum of Art, BJ is excited to see a kiosk at the entrance teaching visitors how to use “Art Smart” on their cell phones. He dials “#64” to connect to the guiding center. The phone guide welcomes BJ and gives him options of exhibitions to view. Guided tours range from 45 to 90 minutes. BJ chooses the 60-minute tour. When BJ returns to his hotel, his “artworks” are ready for viewing anywhere he has Internet access. He sends out s to his friends to show his new adventure with “Art Smart” in NY.

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #6 Features/Functionality Visitor comes to museum and uses his/her own cell phone (free minutes are co-sponsored by museum and phone company) Dial number to access museum system “Phone guide” helps visitors through exhibit Visitor makes choices about what to see Visitors can hear narrative about artwork, critique artwork as memo, save activities to their gallery and access the gallery online Online gallery is accessible two weeks

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #7 Welcome to Art Smart Use your keypad to enter your name. ____________ Kiosks near the museum entrance explain Art Smart. Dial # when done. Prototype of Art Smart Visitors dial #64 as instructed, and then see the screen at right. Each visitor’s experience will be accessible at their personal web gallery after the museum visit.

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #8 Art Smart Hi BJ! Welcome to the Museum of Art! Where to? 1 Banned in ’40s 2 Took 5 years 3 Sold for $20 mil Click for sound Phone guide welcomes the visitor; gives options for artwork to view Artwork is presented within narrative structure The guide then directs the visitor through the exhibit to the piece Time-saving guided tours are also offered

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #9 1 What’s the Story? 2 Critic’s Corner 3 I’m an Artist! 4 Build My Gallery Art Smart Monet’s Sunrise At each stop, the visitor has four choices: 1.Hear the story of the piece. 2.Critique it and hear others’ critiques. 3.Morph the artwork. 4.Add to their customized gallery.

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #10 1 What’s the Story? 2 Critic’s Corner 3 I’m an Artist! 4 Build My Gallery Art Smart What’s the Story 1. What’s the Story? The phone guide will tell a story about the piece, perhaps about its history, the artist, how it was made, etc.

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #11 2. Critic’s Corner Visitors may record critiques of the artwork by pressing the memo button on the phone and saving the recording. Visitors may upload the critique to their web gallery or share it with others. Visitors can also listen to others’ recent critiques. Art Smart Critic’s Corner 1 Submit Critique 2 Hear Critiques Save Rerecord

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #12 Art Smart I’m an Artist! Art Smart I’m an Artist! 3. I’m the Artist! Visitors can download the artwork to their screen and use the menus to morph the image, adding silly features, changing colors, etc. These can be saved to the visitor’s web gallery.

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #13 1 Original Sunrise 2 My Artwork 3 My Critique Art Smart Build My Gallery 4. Build My Gallery Here, the visitor will see a list of the activities they have completed. For each, they may choose to save it to their website, or delete it. Later, visitors can see their work by going to: Save Delete

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #14 Here’s what I saw… Dali’s Persistence of Memory Monet’s Sunrise Picasso’s Self-Portrait Van Gogh’s Starry Night My Museum Gallery I’m BJ and I visited the Museum of Art on April 22. Monet’s Sunrise The Story My Critique (15 visitors have listened to your critique) For two weeks, visitors can access their personal web gallery, hear and view what they saved, and send out the URL to family & friends.

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #15 Theoretical Justifications Persuasive Strategies Personalization – with your personal web gallery & customized tour Pregiving – of the free cell minutes; promise of the website Self-feeling Positive – offers a chance to be creative, gives encouraging feedback Improve self-efficacy by: –Social Proof (People listen to me! I’m part of an art community.) –Fun (This part is something I’m already comfortable with.) puts them in a receptive mood

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #16 Success!? What does success look like for visitors? They go home and view/share their website They want to come back They tell others about the museum They think of themselves as enthusiastic museum-goers capable of enjoying, critiquing and creating artwork

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #17 Results of User Testing Avi, 27 –His phone has a small display – could be a problem –“I’d definitely be more likely to recommend it [the museum].” –“I’m not a big fan of museums, but I think I’d have fun with this.” –Worries that cell number would be given to telemarketers –Wouldn’t use art manipulation tool/better for kids Ken, 32 –Would use the product –Technology is flexible and adaptive to his schedule –Persuades him to upgrade his cellular phone –Long using hours might run out of the battery power –Cellular reception quality might be a issue for indoor usage –Worries about cell phone radiation exposure

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #18 Shortcomings of Design Not every visitor has a cell phone Difficult to convince wireless service providers to join the sponsorship During weekend, the signal traffic may be too busy for the network to run effectively Limited accessible time for personal gallery Reception may be fuzzy in museum May be too complicated for average user

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #19 Expansion - What else is possible? Museum visitors’ chat room Use phone to vote for favorite artwork Color star system for recognizing return visitors (shows up on website) Allows return users to access old critiques/art After two weeks, website displays a link to the museum calendar Based on Art Smart choices, phone alerts you to museum events of particular interest to you

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #20 Next Steps in Design Process Build rapid prototype of Art Smart User test in a museum with our target audience (Is the phone is distracting? Other major concerns?) Get programmers to consider feasibility of technology Iterate Focus groups with different target users Build more technical prototype Usability and learner studies

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #21 Evaluation of Captology Design Project How well does the design idea fit into the realm of captology? How well does the design match the design brief? How viable/convincing is the proposed solution?

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #22 Evaluation continued… How effectively did the presentation communicate? How well does the document communicate? Bonus Points How clever is the proposed solution?

Stanford University, Spring 2002 Ed 225xs “Persuasive Technologies and Education” Art Smart Kara Blond & Josie Chou Slide #23 Additional Comments: Overall remarks or additional comments here