ITS Who we are and what we do! A roadmap to service September 2011.

Slides:

Advertisements

Similar presentations

To ensure quality instruction and educational success, NVC Information Technology is committed to delivering high quality technical leadership, resources,

Advertisements

Teaching and Learning Center Title V Impact Created a training classroom so that instructors may explore the newest technology available for them.

A walk through the world of Help Desk. When you realize you need help with your computer, phone, or printer, and your supervisor can not help, please.

New IT Building/Data Center Office of the CIO Information Session May 7, 2014.

IT Induction Course UCD IT Services. Contents Help & Advice Accessing IT Services UCD Connect Printing in UCD Teaching & Learning Services Apps Services.

SAC Presentation The Road Ahead Joel Cooper, Director of ITS.

Calvary Christian School Technology Roadmap. Technology at Calvary School (Vision) Using information technology, CCS endeavors to enhance the educational.

Booth Computing Services Agenda Who’s in CS? What We Do… Resources Labs and Study Rooms Portal Accounts Responsibilities What Do I Do First? How.

Best Practices Faculty-in-Residence for Accessible Instructional Materials San Jose State University 16 October, 2008 Logo for San Jose State exists on.

Graduate System for Management of Admissions, Alumni & Records Tracking (Grad SMAART) January 8, 2007 Office of Graduate Studies.

Summer IT Project Update Tech Talk September 11, 2007.

Online content for teaching and learning Harvard University March, 2008.

C AMPUS C OMPUTING AT SUNY O SWEGO Joseph Moreau, Chief Technology Officer Nicole Decker, Assistant Director – User Support.

The Necessity of Collaboration A State-Wide Plan Ray Walker CIO UVU.

Using Technology in the Classroom

TECHNOLOGY FOR TEACHING AND LEARNING Dr. Fedro ZazuetaDr. Fedro Zazueta.

Technology UAA. Who We Are & What We Do IT Services provides technology leadership, planning, and a wide range of services supporting UAA’s.

Viral Client Services: IT Support in a Distributed Environment University of Waterloo Stephen MarkanStephen Markan, Lisa TomaltyLisa Tomalty.

Carol Rose St. Cloud State University

What DoIT Can Do for You What DoIT Can Do for You Presented By: Christine Lupton, M.S. Manager, Engage Division of Information Technology.

TECHNOLOGY FOR TEACHING AND LEARNING Dr. Fedro ZazuetaDr. Fedro Zazueta.

Help Desk A walk through the world of Help Desk. Realizing you need help When you realize you need help with your computer, phone, or printer, and your.

New Teacher Technology Training. Technology Notebook

Technology Projects January 1 – March 31, 2012 MEASURE I CITIZEN’S OVERSIGHT COMMITTEE QUARTERLY MEETING.

Student Administration Finance Human Resources Research Administration Mosaic Improving Business and Administrative Processes at McMaster University.

SCSU TECHNOLOGY UPDATE FY07 Kristi Tornquist Learning Resources & Technology Services.

+ Navigating Campus Technology Presented by Stephanie Jasmin.

Tech Council College of the Siskiyous Tuesday October 29 th 2002.

Instructional Design Center. The Instructional Design Center’s mission is to provide training, technical support, and access to equipment that faculty.

State of Technology Sultan School District Thank You Thank you to the Board of Directors and the Superintendent for always supporting the need for.

Orientation to CaTS Computing and Telecommunications Services (CaTS)

IT Governance Purpose: Information technology is a catalyst for productivity, creativity and community that enhances learning opportunities in an environment.

Design of Instructional Materials. Introduction Create a video of the program coordinator introducing the college program to non- traditional prospective.

CENTRAL HARDIN HIGH SCHOOL STLP STLP. Central Hardin High School The Mission of the Student Technology Leadership Program (STLP™) is to advance individual.

University of Oklahoma IT - Summer 2003 What can IT do for you?

Instructional Technology in the College of Engineering John E. Muckler University of Michigan Computer Aided Engineering Network October 17, 2003.

By Steve Katz 1:1 Classroom Management High School.

1 Information session for New Faculty Fall 2008 Technology Tools for Teaching & Learning.

Grow: Computing Resources Information Technology Department Nichole Kosier.

Information Technology Support Services Focusing on our customers 1.

ImageNow -- An Overview --. What is ImageNow?  Loyola’s document imaging and workflow application  Primary application (web based and desktop) of the.

Insert School Name. Insert School Name– At Home At Home, children have access to:

Technology and the Teaching Assistantship - Using Technology in the Classroom - Ruvi Wijesuriya M.Ed. Director, Learning Technologies Applied Learning.

Office of Information and Instructional Technology (OIIT) Part 2 August 2012 Dr. Dina Vyortkina, OIIT Director 1.

Two account types on this campus: UWB Access AccountUW NetID Account & 1.Not everyone has one as it must be requested by your supervisor 2.You are.

An Overview of Current Processes for Addressing Accessibility in Classrooms Pam Rea, Student Accessibility Services Don Merritt, Office of Instructional.

BNU - HKBU United International College 信息科技服务中心 Information Technology Services Centre.

Lakeview Public Schools

New Faculty Orientation

Technology Inventory Wendy L. Fairbanks EDT530.

IT Information for Graduate Students

University Technology Fee Advisory Board

available exclusively

Student IT induction.

INFORMATION TECHNOLOGY

Office of Technology Integration

Intro to UB Information Technology (UBIT)

2016 Bakersfield College Services Survey

Accessibility Outreach

Perkins September 2014.

2016 Bakersfield College Services Survey

Information Technology Services (ITS) Quick Start for New Hires

LSU WEB AND TECHNOLOGY ACCESSIBILITY

Department | Website | Phone Number

CCSF Faculty/Staff Technology Resources

Name of Event Name of Event Date, location, department

We have many offices on campus ready to help!

Information Technology Organization Overview RFP #220-05

Information Technology Services (ITS) Quick Start for New Hires

WordPress Unit Web Coordinators

Presentation transcript:

ITS Who we are and what we do! A roadmap to service September 2011

ITS Mission

ITS Organization

Team structure EIS Enterprise Information Systems (7 staff) Sysnet Systems & Networking (8 staff) CSS Computing Support Services (7 staff) Director’s IT Directors (3 staff) AT Academic Technologists (4 staff) PEPS Presentation, Events & Production Support (4 staff) Leadership Web Services (7 staff)

Who do we support? ITS AlumniFacultyStaff Current Students Prospective Students ParentsTrustees

Major information systems we support ITS Advance C/S (Alumni System) Recruitment Plus (Admissions System) Moodle (Course Management System) Colleague (Student System, Financials, HR) Data Warehouse OnBase (Document Management System) Reason (Web Content Management System) Department specific applications The Bridge (Library System) OneCard (Card Access System)

How do people talk with us? Liaisons, Academic Technologists ITS helpdesk PEPS (Presentation, Events & Production Support) ITS helpdesk Staff & Faculty Students Advisory committees Working groups PEPS (Presentation, Events & Production Support) Library ResearchIT

Our advisory committees

Common to all 3 Helpdesks Software support Printing support Basic scanning support Basic account triage including password resets Knowledge base content development Carlpedia – wiki.carleton.edu Assistive Tech needs

Unique to each Helpdesk

PEPS and the IdeaLab The Weitz Center's centralized technology resource center Audio and video editing stations Lending library of digital cameras and video production equipment Regularly scheduled how-to workshops Computer lab with linked workstations "Project Due Date" events in which experts are gathered for students during the busy end of the term High-end scanners Large-format printers capable of fine-art printing Office space and work areas for Presentation, Events, and Production Support (PEPS) staff

IdeaLab in the Weitz Center, next to PEPS

PEPS new home in Weitz Center

PEPS website List of all technology in classrooms and labs Loaner equipment for faculty, staff and student groups: ◦Video camcorders ◦Digital cameras ◦Computer projectors and screens ◦Other Audio/Visual equipment Request their loaner equipment in the PEPS office, over the phone, or using their online request form

Learning opportunities

SANS Computer Security training

Atomic Learning library of online video tutorials

Lynda.com library of online video tutorials

Some new things to be aware of

What’s ahead for us all in technology?

Thank you !