This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S. Agency for Workforce Innovation (AWI)

ABOUT US The Agency for Workforce Innovation is Florida’s lead state workforce agency and directly administers the State’s labor Market Statistics Program, Unemployment Compensation, Early Learning and various workforce development programs. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

MISSION & CORE VALUES MISSION Advance the economic well- being and self- sufficiency of all Floridians through premier early learning and workforce services. CORE VALUES ServiceInnovationExcellenceIntegrityAccountabilityCollaboration This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

AGENCY PRIMARY AREAS This Agency is divided into three primary areas: – Early Learning : AWI's Office of Early Learning is responsible for implementation of the state's Child Care Resource and Referral, School Readiness, and Voluntary Prekindergarten (VPK) programs. – Workforce Services: AWI is the Governor’s Agency for disbursement of federal workforce funds. Florida’s workforce system ensures that Florida’s businesses can hire the well-trained workers they need. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

AGENCY PRIMARY AREAS Unemployment Compensation: Through the unemployment Insurance program, AWI provides temporary wage replacement benefits to those who have lost their job through no fault of their own. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

Question: Did the individual work and earn sufficient wages to be monetarily eligible? This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

 The Wage Transcript & Determination notice is mailed to the claimant within 7 to 14 days of filing the initial claim.  The transcript ONLY shows the claimant’s monetary eligibility status.  The claimant may be disqualified from receiving UC benefits for other reasons. WAGE TRANSCRIPT & DETERMINATION This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

WAGES SHOWING ON THE WAGE TRANSCRIPT INCLUDED Will automatically show Wages earned in covered employment such as: – Private Sector companies – Public Government Agencies NOT INCLUDED Will not automatically show Federal or Military Out of State Self-employment, Independent Contractor, Non-profit Organizations Most Churches This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

BASE PERIOD The base period is the first 4 out of the last 5 completed calendar quarters leading up to the effective date of the claim This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

MONETARY REQUIREMENTS Wages in two or more calendar quarters within the base period. Total of wages within the Base Period must be more than $3,400. Total base period wages must be at least 1 and 1/2 times the wages in the quarter having the highest earnings. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

WAGES IN TWO OR MORE CALENDAR QTRS. IN THE BASE PERIOD HIGHEST QTR EARNINGS (4 TH QTR 2009) $8,107 X 1.5 = $12, TOTAL WAGES $29, CLAIMANT EARNED MORE THAN $3,400 IN THE BASE PERIOD This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S. BD11 SCREEN

AVAILABLE CREDITS (AC)  The Available Credit is the maximum amount of regular UC benefits a claimant can receive within a Benefit Year (52 week period from the effective date of the claim).  Divide the total credits within the base period by 4 (25% percent).  The minimum Available Credits is $850.  The maximum Available Credits is $7150. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

WEEKLY BENEFIT AMOUNT (WBA)  Divide the highest quarter within the base period by 26.  The minimum Weekly Benefit Amount is $32.  The maximum Weekly Benefit Amount is $275. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

WEEKLY BENEFIT AMOUNT: HIGHEST QTR ÷ 26 $8107 ÷ 26 = $311 (however the max is $275 for Florida) AVAILABLE CREDIT: TOTAL CREDITS ÷ 4 $29, ÷ 4 = $7, (however the max is $7,150 for Florida) This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S. BD11 SCREEN

This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

JOHN DOE: CLMT’S NAME 123 SMALL DISNEY DR WALT DISNEY FL 12345: CLMT’S ADDRESS PHONE= : CLMT’S PHONE NUMBER DOB= 11/17/73: CLMT’S DATE OF BIRTH ID= M/1/1: SEX/RACE/ETHNICITY FD= U: FUND CODE CERT ISS= 12/06/10: DATE LAST CERTIFICATION NOTICE MAILED TO THE CLMT WBA= $275 CLMT’S WEEKLY BENEFIT AMOUNT AC= $7150 CLMT’S AVAILABLE CREDIT BAL= $2475 CLMT’S CURRENT CLAIM BALANCE DET= 08/03/10 DATE OF LAST MONETARY DETERMINATION WS= 2: RECOMMENDED WORK SEARCH PER WEEK WW= Y: WAITING WEEK SERVED PT=W: PAYMENT TYPE BYB= 08/01/10: EFFECTIVE DATE ERP= 06 01: ELIGIBILITY REVIEW PROGRAM LO= : COST CENTER PCW= 12/04/10: MOST RECENT WEEK CLAIMED FILED= 08/03/10: DATE CLAIM WAS FILED WKS= 12/11/10 12/18/10: NEXT WEEKS TO CLAIM MC= V: MAIL CLAIM SWITCH IT= N: INCOME TAX BH10 SCREEN This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

Question: Why is the individual unemployed? This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

ADJUDICATION PROCESS After an application is filed, the employer(s) are mailed a form UCB-412 for separation information. After an application is filed, the employer(s) are mailed a form UCB-412 for separation information. The information is “reviewed” and if additional information is needed, the claimant and/or employer are contacted accordingly. The information is “reviewed” and if additional information is needed, the claimant and/or employer are contacted accordingly. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

HOW TO READ THE DETERMINATION The BQ01 screen is used to review the determination made by the adjudicator. The BQ01 screen is used to review the determination made by the adjudicator. 1-XX-XXXXXX is a payable determination. 1-XX-XXXXXX is a payable determination. 2-XX-XXXXXX is a non-payable determination. 2-XX-XXXXXX is a non-payable determination. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

BQ01 SCREEN This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

BQ01 SCREEN This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

Question: What is the current status of the individual in terms of his ability & availability to work? 01DIS 01DIS 02ROW 02ROW 08VOL 08VOL This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

WHAT ARE POTENTIAL ISSUE FLAGS ? Potential issue flags are added on a claim to signal to different departments that additional information must be obtained or verified before any payments or additional payments can be made. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

HOW ARE POTENTIAL ISSUE FLAGS ADDED TO A CLAIM? Claimant – The claimant may trigger the system to add potential issue flags on their claim while entering information on the flags on their claim while entering information on the FLUID site or while entering information using the IVR FLUID site or while entering information using the IVR system. This action will occur during the initial or system. This action will occur during the initial or continued claims process. continued claims process. Agent – An agent can add a potential issue flag on the claim during the continued claims process using the computer transaction BQ41. continued claims process using the computer transaction BQ41. Note: During the continued claims process, it is imperative that our agents listen to the claimant and indicate any potential issues. Note: During the continued claims process, it is imperative that our agents listen to the claimant and indicate any potential issues. Computer – The system may place a potential issue flag on a claim when it transitions from one claim to another. when it transitions from one claim to another. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

BQ41 SCREEN

This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S. BH10 SCREEN

COMMON POTENTIAL ISSUE FLAGS 05GEN 05GEN 06ADR 06ADR 02ROW 02ROW Availability Issue Refused offer of work Issue Address change Issue 09SEP 09SEP Job Separation Issue 09RTW 09RTW Return to Work Issue This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

COMMON POTENTIAL ISSUE FLAGS ADJUDICATION ISSUES –These issues are handle by the adjudication offices. The adjudicator will complete a review and render a determination whether the claimant will receive the benefits or not. Once this determination is entered the potential issue flag will be removed. –These issues can be divided by categories such as: JOB SEPARATION AVAILABILITYMISCELLANOUS This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT AUTHORIZED TO DELETE) JOB SEPARATION ISSUES 01DIS 01DIS 08VOL 08VOL 09LOA 09LOA 03LDS 03LDS Discharge Issue Voluntary Quit Issue Leave of Absence Issue Labor Dispute Issue This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT AUTHORIZED TO DELETE) AVAILABILITY ISSUES 05HTH 05HTH 05PRG 05PRG 05SIF / 05INC 05SIF / 05INC Health Issue Pregnancy Issue Stop Inmate Fraud/ Incarceration Issues 05TRV 05TRV Travel Issue 05SCH 05SCH School Issue This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT AUTHORIZED TO DELETE) MISCELLANOUS ISSUES 09ARN 09ARN 04RET 04RET 09WCP 09WCP 09VHP 09VHP New Hire Issue Receiving Retirement Issue Wages in Lieu of Notice Issue Vacation/ Holiday Pay Issue 04WLN 04WLN 09SEM 09SEM Self- Employment Issue Worker’s Compensation Issue 09BTD 09BTD Between Terms Denial Issue This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

Question: What happens if an involved party disagrees with the determination made? This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

APPEAL RIGHTS A claimant who disagrees with an unfavorable determination has the right to request an appeal. If the determination permits payment of benefits, a former employer may be able to file an appeal also. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

HOW TO FILE AN APPEAL Online: Mail/Fax: A letter (or the Notice of Appeals form) may be submitted via mail or fax. The request must include the claimant’s name, social security number and a brief statement summarizing why the claimant believes the determination is incorrect. Mail written requests to: Office of Appeals Office of Appeals 107 E Madison St MSC 347 Caldwell Building Tallahassee, FL FAX: (850) This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

NOTICE OF APPEALS (Available on Internet) This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

BH10 SCREEN This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

TIMEFRAME FOR FILING TIMEFRAME FOR FILING Must be filed within 20 calendar days after the mailing date shown on the determination. If the 20 th day is a Saturday, Sunday, legal holiday, or other day when the Post Office is closed, the filing period is extended to the next business day. If the appeal is filed on the Agency website, the date shown on the confirmation sheet will be considered the filing date. If the appeal is filed by mail, the postmark date affixed by the United States Postal Service (USPS) will be considered the filing date. If the appeal is filed by fax or a delivery service other than the USPS, the date received in the Office of Appeals will be considered the filing date. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

TIMEFRAME FOR HEARING All involved parties will be mailed a Notice of Unemployment Compensation Telephone Hearing. The Office of Appeals schedule hearings in the order in which appeals are received. When the unemployment rate is high, it may take a few weeks for a telephone hearing to be scheduled. The agency tries very hard to resolve each case within 45 days after the appeal is received. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

NOTICE OF UNEMPLOYMENT COMPENSATION TELEPHONE HEARING This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

A claimant who receives an unfavorable decision may have an overpayment and an employer who receives an unfavorable decision may see an increase in their tax rate. After the telephone hearing, the appeals referee will prepare and mail a written decision. The decision will replace the original determination. The decision will be based ONLY on evidence presented at the time of the telephone hearing and will include: findings of fact, conclusion of law and the decision which will affirm, reverse or modify the determination or dismiss the appeal. THE REFEREE DECISION This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

DECISION OF APPEALS REFEREE This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

DECISION OF APPEALS REFEREE This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

KEY DEFINITIONS Affirm Does not change any part of the appealed determination. Includes lack of jurisdiction and non-appearance dismissals.Reverse The appealed determination is changed from pay to deny or from deny to pay.Modify Changes part of the appealed determination.Remand Does not change the appealed determination, however, a re-determination must be issued. No Action No change in the appealed determination. Dismisses the appeal without prejudice. Includes appeals that were withdrawn. Corrected Decision An error occurred in the first decision. The corrected decision replaces the previous decision. Rescission Decision Vacates the previous referee decision. The case is rescheduled. The appealed determination remains in effect until a new decision is rendered. This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

Second level appeal process. A hearing is not held as before nor any additional documents allowed on this level. Can be filed by a claimant or employer. Disagrees with the Referee’s decision. Must be filed by mail, fax or internet within 20 days of referee decision in order to be timely. UNEMPLOYMENT APPEALS COMMISSION (UAC) This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

JUDICIAL REVIEWS Third level appeal process The customer has exhausted their appeal options within the Agency. Claimant disagrees with the UAC decision Handled by the Florida District Court of Appeals The customer should discuss their options with a legal advisor Florida District Court of Appeals information: This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S.

BH10 SCREEN This document contains information that is confidential under sections (5) and , F.S. This information is available only to public employees in the performance of their public duties. Anyone receiving this information that violates these provisions is punishable under sections or , F.S. PAYMENTS WILL PROCESS WHEN THE CLAIMANT CERTIFIES FOR THE UNEMPLOYMENT COMPENSATION BENEFITS