The Big Bang Theory – Top 10 Reports in CSE Craig Neiman Child Support Program Planner Jesus Oliva-Aguirre Head Child Support Officer

Definition of Big Bang Big Bang Theory noun the theory that the universe may have been created in a huge explosion at least 12 billion years ago or a successful comedy series created by Chuck Lorre in 2007 about four geeky scientists and their waitress neighbor TV Show character names: Sheldon, Kupra Pali, Howard, Leonard and Penny

Before the Big Bang Workshop Title: Top 10 Reports in CSE Workshop Description: With all of the reports made available to us, which ones do we work first? What exactly does each one do? Are they going to help with clean data, Federal Performance Measures, or collections? This workshop is guaranteed to give you more BANG for your buck when it comes to reports.

Our Universe of Reports What is the universe of reports? CCSAS Report and Queries Matrix Located on California Child Support Central LCSA Secure Website at the following URL: https://central.dcss.ca.gov/forums/businessanalytics/Reports%20and%20Queries%20Matrix/Forms/AllItems.aspx Supplemental Handout regarding CSE Reports Provides security attribute associated with report access Top 10 plus a few more

Top Ten CSE Reports High Level System Management SYS-100: Unused User Profile Report High Level System Management Report Parameters: From Date, County Includes: User ID, User Unique ID, Supervisor, Last Login Date Can be used by System Administrators or Management to find users who have not accessed CSE for a given length of time County-wide View Identify users that may need additional processing out

Top Ten CSE Reports SYS-100 Sample Report User ID User Unique Id Last Login Supervisor County Last Login Date 3/18/2015 LOS ANGELES 3/17/2015

Top Ten CSE Reports UTL-207: Conflict of Interest/High Profile Violation Report High Level Confidentiality/Restricted Access Report Parameters Requires LCSA Administrator Attributes to view in CSE Produced automatically on the first of every month Includes: County, Caseworker Name, Caseworker Login ID, Case Number, Participant Name, Participant ID, Violation Type, Violation Time Can be used by System Administrators and Management to ensure confidentiality of restricted access caseload Statewide View Includes two distinct types of violations Important to pull down timely to ensure it’s not overwritten by other non-related scheduled reports

Top Ten CSE Reports UTL-200: IV-D Case Counts Report Prioritization/Monitoring Tool for Staff and Management Report Parameters: County, Office, Team (optional) Includes By Team: Team Name, Total Count, Case Function By Caseworker: Caseworker Name, Total Count, Case Function Provides number of open IV-D cases assigned to each team and to each caseworker Office, team and worker on team dynamic for counting

Top Ten CSE Reports UTL-200 Sample Report Team Name Caseworker Crnt Case Func Cd Total TEAM N EFA 1 EFL 96 EFO 11 ENF 32 ENL ESL

Top Ten CSE Reports UTL-201: Case Assignment List Report High Level System Management Report Parameters: Open IV-D caseload based on current case function Includes: Agency, Office, Caseworker, Case No, NCP Name, NCP participant id, Auto Reassign Flag, Case Function, Fed Case Type Provides number of open IV-D cases assigned per team and caseworker Useful to determine exact caseload per caseworker including case function

Top Ten CSE Reports UTL-201 Sample Report County Offfice Team Caseworker Case Number NCP Name Ncp Participant Id Auto Reassign Language Interpreter Needed Case Function Fed Case Type LOS ANGELES LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N Do not automatically reassign ENGLISH NO ENFORCEMENT - LONG TERM DELINQUENT IV-D / IV-A IV-D / NON-IV-A / TITLE XIX IV-D / NON-IV-A ENFORCEMENT - LOCATE ENFORCEMENT

Top Ten CSE Reports UTL-202: Closed Cases Report Monitoring Tool/Compliance Report Parameters: Agency, Office, Team (optional), Caseworker (optional), Start Date, End Date Includes: NCP name, Case No, Date Closed, Arrears balance, Reason Code, Reason for closure, Last Name, First Name, Middle Name, Office Name, Team Name, Caseworker, Closed By Provides list of cases that have closed within the specified date parameters Useful for managers to verify closings

Top Ten CSE Reports UTL-202 Sample Report NCP Name Case Number Date Closed Arrears Balance Reason Code Reason For Closure Last Nm First Nm Mid Nm Office Name Team Name Case Worker Closed By 3/2/2015 FA1 CASE OPENED IN ERROR 2/27/2015 8A1 (NON IV-A) RECIPIENT OF SERVICES REQUESTS CLOSURE 3/13/2015 4A1 COULD NOT LOCATE NCP VIA AUTOMATED MEANS OVER A THREE-YEAR PERIOD - NAME AND DOB KNOWN 2/28/2015 DD1 NCP IN A RESPONDING INTERSTATE CASE HAS MOVED OUT OF CALIFORNIA

Top Ten CSE Reports PGM-004: Expedited Process Compliance Report Prioritization/Monitoring/Compliance Report Parameters: Agency, FFY Includes: Agency, Case No, Long Arm Date, Date of Service of Process, Completed within 6 months, Completed within 12 months, Exceeded 12 months, Date of Disposition Provides list of individual cases and disposition Useful for management staff to track compliance with expedited process

Top Ten CSE Reports PGM-004 Sample Report County Case Number Long Arm Date Date of Service of Process Completed Within 6 Months Completed Within 12 Months Exceed 12 Months Date of Disposition LOS ANGELES 9/11/2014 Yes No 9/22/2014 9/8/2014 9/25/2014 9/10/2014 10/17/2014 9/28/2014 9/19/2014 9/24/2014 2/3/2015 9/7/2014 2/17/2015 9/9/2014 11/12/2014

Top Ten CSE Reports CDM-200: Outstanding Task Report Prioritization/Monitoring Tool for Staff and Management Report Parameters: Agency, Office, Team, and Task ID (optional) Includes: Case Number, NCP Name, Date Created, Date Due, Days Overdue, and Description Provides an on-line display of assigned tasks Useful for supervisors to monitor outstanding tasks

Top Ten CSE Reports CDM-200 Report Sample Task Code Office Name Team Name Worker Case No NCP Name Activity Task Date Due Date Over Due Description ED668 LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N EDO 1/6/2015 1/28/2015 49 DCSS-0569 - DECLARATION OF SUPPORT PAYMENT HISTORY LC029 LOC 8/9/2012 9/8/2012 921 Review EDD/NDNH Locate Response - Failed Validation 11/9/2012 12/9/2012 829 LG003 LGL 12/1/2014 12/31/2014 77 Contact Process Server to Meet Federal Compliance

Top Ten CSE Reports ENF-101: IV-D Case Delinquency Report Prioritization/Monitoring Tool for Staff and Management Report Parameters: County, Delinquency Period, Team, User ID Includes: NCP Name, Participant Number, Court Case Number, Case Number, Case Arrears Balance, Days Delinquent, Days Since last Payment, Provides list of delinquent cases in CSE Based on Court Case Useful for supervisors and staff to engage in Early Intervention activities

Top Ten CSE Reports ENF-101 Report Sample NCP Name Participant Number Court Case Number Case Number Case Arrears Balance Days Delinquent Days Since Last Payment Last Pay Date $2,084.79 45 52 1/26/2015 $8,383.80 2 3/17/2015 $112,163.51 62 1/16/2015 $4,481.07 6 3/13/2015 $3,874.56 56 1/22/2015 $33,276.64 1228 11/7/2011

Top Ten CSE Reports LGL-201: The Court E-Filing Report - Detail Quality Control for electronic filings Report Parameters: Date Range, County, Office, Form Set Type, Status Includes: The report includes Generation Date, Case No, CP and NCP names, Court Case No, Court Response Date (if available), Current e-file Status, Form set type, and Office Provides status of e-filed documents with local courts Useful for supervisory staff to monitor for successful e-filing of documents

Top Ten CSE Reports LGL-201 Sample Report Generation Date Cse Case No CP NCP Court Case No Court Response Date Status Form Set Type Office File Action Name 2/27/2015 3/2/2015 FIL FS-EST-009 LOS ANGELES COUNTY CSSD - COMMERCE - Division II - Commerce EFL_037_20150227_2000607745 EFL_037_20150227_2000607928 EFL_037_20150227_2000607781 EFL_037_20150227_2000607808

Top Ten CSE Reports CDM-206: Deceased Members with Open IV-D Cases Case Management Report Parameters: Agency, Office, Team Includes: Agency, Office, Team, Caseworker, Case No, SSN, Participant Role, Address, City, Zip, Last Name, Middle Name, First Name, Deceased Date Provides list of participants with open cases and deceased date Useful for staff to monitor and assess when charging instructions should be stopped or case reviewed for closing

Top Ten CSE Reports CDM-206 Sample Report County Office Name Team Name Case Worker Case Number SSN Participant Role Address City Zip State Last Name Middle Name First Name Deceased Date LOS ANGELES LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM Z CUS 1/14/2015 DEP 7/12/2007 OTH 3/16/2014 6/24/2007 9/21/2013

SSA IWO 66 Plus SSA IWO 66 Plus Background 5% Withholding Limit changes to the normal 50% based on the benefit change Considerations Discuss the benefits/costs of approach Customer Service Impact Staff training and preparation

SSA IWO 66 Plus Report Description/Elements Provided: Case Number NCP Last Name NCP First Name Last Payment Date Arrears Amount Current Support Amount Current Child Support Obligation Charging Instructions for Spousal Arrears Report Elements Requested from Workers: Date Worked Case Owner Current Monthly Payment Received Amended IWO Sent? Y or N Date Amended IWO Sent New Monthly Payment Requested Refer to ACT for possible COAP? Comments Actual Amount Received NCP Contact after?

SSA IWO 66 Plus Sacramento’s initial run of the SSA IWO 66+ Report had 450 cases 222 resulted in an amended Income Withholding Order Cumulative monthly amount we were receiving from SSA prior to project was $16,300.52 New cumulative monthly amount we requested after amended IWO project was $125,891.79 Actual cumulative monthly amount received $57,062.37 Net increase in collections of $40,761.00 Additional stats Only 81 NCPs initiated contact as a result of increase 14 of these had their withholding reduced due to hardship Generation and working of this report was moved to a quarterly basis

Spousal Support Report Spousal Support Report Background CSS Letter 13-06 (dated December 2, 2013) Directs counties to not enforce spousal support unless a monetary current child support order is being enforced Existing CSE report (CDM-211) is not useful because it only reports out those cases that are spousal ONLY with no child support being enforced SQL DR-022 Query used as basis to create a report with other elements to identify all cases that have or had spousal support account balances

Spousal Support Report Report Description/Elements: Case Number Status Type Total Arrears Balance Total Monthly Ongoing Support Current Spousal Support Obligation Current Child Support Obligation Spousal Arrears – INT Spousal Arrears – PRI Last Payment Date Last Payment Amount Caseworker Category Codes: CC (Current Child),CS (Current Spousal), SA (Spousal Arrs), CA (Child Arrs) Charging Instructions for Spousal Arrears Segregated those cases with no current child support and prioritized based on payments being received and balances owed

Spousal Support Report Sacramento’s Report initial run had 1,525 cases 406 of those 1,525 had spousal but no current child support being enforced How was it worked? Form letter drafted by our attorneys sent to parties on the case 60 days after letter being sent out, spousal accounts were closed Outcome: Sent approximately 700 letters in early 2014 Consistent application of policy across caseload Coordinated message delivery to customers

Questions and Thank you

Craig Neiman Jesus Oliva-Aguirre Child Support Program Planner neimanc@saccounty.net 916-875-7997 Jesus Oliva-Aguirre Head Child Support Officer Jesus_Oliva-Aguirre@cssd.lacounty.gov 661-940-2050