 Introduction  Interface Design Failures  Design Failure explained  Interaction Techniques  Conclusion

 It is process of creating an interaction, in a way to allow human-computer interaction.  Most common ways of achieving interface design is by using screen, mouse, keyboard, touchpads etc.

 Easier to use.  Accomplish the users goals.  Usage should be understood with minimum effort.  Does not draw unnecessary attention to itself.  Balance technical functionality and visual elements.

 In general, everyone in the UX community believes that the user experience is the Brand.  Without adequate planning and testing prior to launch, a bad first impression of a system will result in bad perceptions about the Brand.

 Motorola ROKR w/ iTunes (2004)  Only 100 songs were visible in iTunes, even though we could put 1GB of micro SD card inside the device.

 Eyetop Wearable DVD Player (2004):  Glasses with LCD Screen attached to one side lets you walk and watch DVDs.

 Google X(2005)  Google introduced online interface in Apple’s OS X style dock above the search bar.

 Macintosh  Long before charming Apple TV, Apple launched a mix of TV and computer in one body.

 Nokia N-Gage:  Although, phone combined with gaming console was proved to be a winner, clumsiness of the design doomed Nokia’s plans.

About Healthcare.gov:  Healthcare.gov is a health insurance exchange website operated under the United States federal government designed to serve residents of thirty six states in US.  It received 2 out of possible 10 score from usability testers, and Users gave a very low satisfaction rating

 Find the health care plan you think best suits your purpose.  Determine how much the suitable plan will cost.  Start the application process and finding out the difficulties in application process.

 Trying to find information about plans and costs was virtually impossible  Inadequate planning of usage by the team at HealthCare.gov is the prime culprit.  Chat system experiences slow or no response time.

 Slow response time with no information created confusion.

 Login instructions are confusing.  There is no detailed description to let the user know the steps in the process to create a login.

 Eight golden rules of the Interface Design by Shneiderman.  Jakob Neilsen’s 10 Usability Heuristics.  7 unbreakable laws of user interface design by Peter Vukovic.  Golden rules of user Interface Design by Theo Mandel.

 Navigation  Standardization  Consideration  Input Control

 No directing to pages without links.  Grouping the similar elements.  Provide subject with clear navigation link.  Matching descriptive part and subject part.  Navigation tabs and walk through the interface.

 Be consistent.  Use standard notations.  Follow sequence order.  Minimize the download time  Compatible data display and data entry format.

 Usage of Terminology.  Use the simple and elegant features.  Provide necessary help  Clear Design documentation.  Comment/Feedback section.

 Minimal input tasks  Provide flexibility for input entry.  Provide conversion units  Allow editable input fields.  No multitasking operations.

 The proposed 4 guidelines will help the UI designers to overcome design issues.  This strategic approach will lead to successful user interface design.

Websites:   s-user-experience-healthcare-gov/244933/ s-user-experience-healthcare-gov/244933/  e_care_act_usability_issues/ e_care_act_usability_issues/  design-failures-of-all-times/ design-failures-of-all-times/  healthcare-gov-ux-failures/ healthcare-gov-ux-failures/