2 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. July 2013 OPENTOUCH CONVERSATION FOR IPHONE R1.3 PRODUCT PRESENTATION

3 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 1.Release 1.3 Contents 2.Infrastructure 3.Graphical User Interface 4.Settings AGENDA

4 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OpenTouch Conversation for iPhone – Product Presentation Ed 01, July 2013 OpenTouch Conversation family is widening !

5 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. RELEASE 1.3 CONTENTS

6 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OpenTouch Conversation User eXperience ­ Graphical user interface (portrait mode only) ­ One business number ­ Multi-device call routing Always notified (voic , missed & conference) History (the Wall – per user & per timeslot) Office-like mid-call control (new call, hold, back & forth, supervised call transfer, ad-hoc conference, leave conference, end conference) More comfort during conversation (seamless switch device, both get & push) One-click to join a conference (audio) Private call capability Profile management as you desire (call routing & avatar change) Contact provisioning (all OpenTouch users, external corporate directory, local contacts (iOS contacts with over-the-air multi-device synchronization capability) Favorites Visual voice mail with file download Voic box disengage capability (no voic tab) Automatic fallback mode (make call) OTC iPhone R1.3 - Main features

7 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Security ­ Client authentication via login / password ­ Server authentication via certificates ­ Secure Web Services signaling (https) over 3G+ or WiFi Bluetooth support (via Alcatel-Lucent Partner Program) ­ Over-the-ear or over-the-head headset ­ Portable wireless speakerphone Languages ­ English, French, German, Italian, Spanish Platform requirements ­ OpenTouch Business Edition R1.3 MD1+ or OpenTouch MultiMedia Services R1.3 MD1+ and Reverse Proxy (Alcatel-Lucent Partner Program) ­ Apple iPhone 4, 4S or 5 with iOS 6.x+ Connectivity ­ Cellular and network: 3G + and Wi-Fi ­ Wi-Fi is strongly recommended when available (due to more & more mobile data network latency) OTC iPhone R1.3 - Main features

8 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. INFRASTRUCTURE

9 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Wireless network (2G /3G/4G) Reverse Proxy DMZ HTTPS Cellular mode OpenTouch Internet PSTN Voice Web Services OTC iPhone – Reverse Proxy use for secure access to OpenTouch UC&C Voice over Circuit Switch Data over 3G + or WiFi REMINDER 1.Wi-Fi is strongly recommended when available (due to more & more mobile data network latency) 2.3G + min (if active call under 2G data network, there is no more Web Services availability)

10 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. GRAPHICAL USER INTERFACE

11 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Once launched, direct access to … Missed events (filter) The Wall Contacts & Favorites Dialer Voic box if set Conferences (filter) My Profile (settings)

12 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Once launched, be always informed about … Current call routing profile 5 unread notifications in The Wall Future event in black color Missed event in red color 2 unread voic s Favorite contact Call history per user, per time stamp Phone presence Local contact Past event in grey color Connection status

13 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Contacts & Favorites Local & Favorite attributes Local attribute only Phone presence (busy or available) Contact list includes iOS local contacts + cache mechanism for other handled contacts Favorite filter

14 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Keypad

15 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – New voic (s) look-up Unread voic Read voic 2 1

16 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Be notified about a new conference

17 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – One click to join a conference 2 1 Active conference

18 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – New missed call(s) look-up Missed filter

19 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Acknowledge one item in the Wall

20 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Delete one item in the Wall Native gesture

21 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Change your call routing profile according to your context Current profile is My office devices Details of the new selected profile

22 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – User on The Wall with access to their corresponding details 3 windows Priority given to History screen when new event

23 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Local look-up is predictive Local contact search also includes previous result(s) (cache mechanism available)

24 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Corporate remote look-up Predictive local result while ‘Search’ key is not pressed. Soon ‘Search’ pressed, corporate result appears (data consumption is under control) Capability to search based on 2 char strings

25 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Save corporate contact Corporate contact Will be Local contact Edit Local contact to enrich it (native app)

26 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – iPhone behavior regarding ‘Make call’ & ‘Receive call’ in Cellular mode Please, read this slide, very important ‘Make call’ & ‘Receive call’ are managed under a 3 rd -party call control mechanism (3PCC) ( OpenTouch server sets up & manages a communication relationship between two or more other parties) ‘Make call’ & ‘Receive call’ user stories are presented into the native dialer Some smartphones such as Android devices allow to intercept the OpenTouch call and therefore, this call is automatically presented into our client for a natural user experience (up to now ) The iPhone device does not provide this capability. We cannot intercept the OpenTouch call, we need to use a pop-up notification in order to give access to our OTC client during conversation. Unfortunately, the user experience suffers from this drawback. Some recommendations: User story contextAdvice Single call Close pop-up notification. Use native dialer for direct access to native capabilities such as mute, speaker & keypad for DTMF Multiple calls Use pop-up notification. Use OTC client to handle these multiple calls

27 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Pop-up notification setting ALU recommends to use ‘Alerts’ style for Notification Combination of these 2 settings gives this screen in Cellular mode

28 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Receive a call in Cellular mode Call is presented into the native dialer (this is imposed by iPhone) Either caller id is directly presented if caller is a local contact Or caller id is received from OpenTouch server (our use case, see 2 nd screen) Close this pop-up in order to access Mute or Keypad for DTMF or Speaker This pop-up notification allows the user to manage the call into the OTC client or not according to her/his wish. Presentation of this pop-up is driven by an OTC client dedicated setting.

29 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Make a call from the Wall (scenario 1) Direct call by pressing the badge (using the displayed phone number)

30 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Make a call from the Stage (scenario 2)

31 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Make a call from the History (scenario 3)

32 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Make a call from the Contact Details (scenario 4)

33 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Mid-call services in Cellular mode Capabilities during a single conversation iPhone gives no access to native audio capabilities in Cellular mode !!! ‘New call’ for ‘Back & forth’, ‘Supervised transfer’ and ‘Ad-hoc conference’ capabilities Seamless switch device Hold / Retrieve call

34 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Mid-call services in Cellular mode Capabilities during 2 conversations Back & forth Conference Supervised transfer

35 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Mid-call services in Cellular mode Hold active call & back to the Wall to check something 1 2 3

36 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Ad-hoc audio conf in Cellular mode 2 windows Call 1 established Call 2 to trigger Call 1 established Call 2 in progress Calls 1 & 2 established Calls 1 & 2 merged Add new participants when needed

37 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Get call in Cellular mode, action from Keypad tab only 3 For example, call is active on my business phone. Press this icon to get it

38 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Private call in Cellular mode 3 Private call capability from Contacts tab only

39 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SETTINGS

40 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – My profile (settings) Press to change your avatar Pop-up notification enabled Software version Once signed out, check public & private FQDNs and your credentials

41 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Change avatar

42 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OTC iPhone – Native Settings Switch on if you note an increased mobile data network latency

43 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. QUESTIONS ? THANK YOU

44 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

45 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

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