Back to Basics: Optimizing Centricity EMR to Document Office Visits & Encounters Presented By Ortho Northeast Krista Bennett, MS, ATC/L Clinical Supervisor
Orthopaedic Practice founded in 1962 12 locations throughout Northeast Indiana 27 Physicians 6 Anesthesiologists 25 Mid-Levels 14 PT/OT Part ownership of an orthopaedic hospital and a surgery center.
Understand the importance of key strategies to successfully customize the EMR to meet the needs of your practice Learn how to make the EMR User Friendly Discover the savings and rewards gained by customizing Centricity EMR
Use Old Paper Forms as a Guide Evaluate Current Workflows ◦ What Type of Information Do We Use Over and Over? Define Roles of Physician and Staff Define Current Obstacles Choose Physician Champions
Who does what? What tasks can we shift? What type of information do we use over & over? ◦ Injection protocols/Easy buttons ◦ Fracture care (casting application & materials) ◦ Surgery: special needs, surgery time
Identify workflows and roles ONE Physician Team ◦ Roomer (MA) ◦ POA (LPN/RN, MA, ATC) ◦ Front desk role ◦ Mid levels/Physicians ◦ Scribes?
Training – physicians and staff Time Pushback – physicians and staff Efficiency
Choose Physician Champions ◦ Help provide feedback (both good & bad) ◦ Help improve forms ◦ Help create positive culture ◦ Be a cheerleader Slowly bring on other providers
What are the important things for your practice? ◦ Accurate records ◦ Physician demeanor ◦ Staff demeanor ◦ Patient happiness ◦ Time savings ◦ Money savings
Block staff from moving on until crucial information is entered Program data that stays consistent Use Dynamic Lists Give Staff Scripting Pop Ups Info Buttons/Videos
If physicians are happy, WE are happy What keeps the physician happy? ◦ Consistency ◦ Efficiency ◦ Full Exam Rooms ◦ Lowered costs
Make it easy for staff to succeed and hard for them to fail. Simplify training processes Point them in the right direction Involve staff in making positive changes ◦ IDEA program Create a flexible culture where change is expected
Don’t Worry Be Happy Happy Patients Returning customers Revenue Happy Physicians Happy Staff/Managers
Buttons that link ◦ External documents ◦ Training videos One click Multiple functions Check boxes For lengthy translation For repeated functions For patient education
Reduced training time – Centricity EMR does the work for you Decreased staff in medical records Make it easy for staff and physicians Increase patient throughput and patient satisfaction Maximize Centricity!!
Make MU common terminology within your practice Create a culture of change Take ME measures and see where it best fits into workflows ◦ Maintaining active med, allergy, problems list ◦ Clinical decision support tools
Krista Bennett