Case Study Contingent Workforce Solutions

A solution was found for one of the largest corporations in HK by engaging with CMS Asia. Client Profile A large multinational manufacturing company IT department engaged contingent workers both directly and via recruitment agencies. This represented a little over 33% of their overall resources for their IT department. Over 25 recruiting agencies were engaged to source contractors paying margins ranging from 25% to 50%, plus on-costs. All directly engaged contractors were being payrolled through one of those recruiting agencies for a significant cost without a strong service provided. Case Study Sample

A solution was found for one of the largest corporations in HK by engaging with CMS Asia. Problem The client was paying out high margins to recruitment agencies without any structured service provided. In addition, there was no transparency of the costs, no control of the resourcing process, no governance of HR compliance and no follow-up on the workforce. The client also received many different invoices coming from multiple channels with various payment terms and conditions. Case Study Sample

Client Issues Solution New documentation with transparency on hiring of each contractor Set a panel of recruiting agencies with uniform margin Govern entire hiring process by experienced recruiting expert for quality control Directly handle the hire of contractors who are sourced directly without recruiting agencies Centralize the invoicing process through one channel Standardization of terms and conditions of contractor’s employment Proactive follow-up and care on contractors Client Issues Lack of visibility over contractor rate Paying high recruitment agency margin on top of contractor rate Quality of workforce being compromised Inconsistent management of hiring process from on-boarding to off-boarding Excessive administration of time sheets and invoices No standardization and no consistency of contractor management Contractors where not receiving any additional benefits or care

Solution Implemented by CMS Asia Developed Vendor Master Agreement; Finalized recruitment agencies panel list and uniform fees; Standardized Employment Contract; Centralized channel for contractor matters from hiring to off-boarding; Managed 360 degree hiring process ; define core requirements with HR and hiring manager, sourced CVs from panel agencies, interview arrangements and salary negotiation; Provide assistance to managers relating to contractors; HR compliance, ER issues, etc.; On-going one-to-one contractor management service; Assisted in setting rate card for each role through salary benchmarking; and Streamlined invoicing process/channels allowing only one company, CMS Asia. Solution

John Appleby, Director : Phone: Mobile: Contact Information Peter Ritchie, Director : Phone: Mobile: Web: