ONE STOP COMMUNICATION SOLUTIONS

Fully integrated call management solution Overview of the icall suite modules Why choose icall suite to compliment your PBX Product benefits Features summary Meeting requirements Cost justification Support To conclude

dashboards & reporting for businesses and contact centres Manage, analyse and control communications. Comprehensive and easy to use. Demonstrable ROI. i call suite is a complete call management solution that fully integrates with any PBX system. The solution is proven to identify business efficiencies that ultimately deliver a return on your telecoms investment. modul es

call recording & quality monitoring Fully featured call recording. Installed on a single workstation or server, accessible from any number of client PCs. i call suite is a complete call management solution that fully integrates with any PBX system. The solution is proven to identify business efficiencies that ultimately deliver a return on your telecoms investment. modu les

why choose i call suite to compliment your PBX Seamless integration with your PBX/IP phone system. Total integration means simple installation, guaranteed compatibility and a support service designed for the product. icall suite will bring a proven return on your telecoms investment.

Retain customers by improving customer service Increase sales by monitoring and improving telesales performance and returning missed calls promptly Improve call handling performance Detect telephone fraud early, potentially preventing a huge expense Reduce communications costs. See reductions of up to 20% Comprehensive feature- rich solution with advanced features: Easy to use Dashboard with customisable widgets Wallboard alarms Multi-site reporting Comprehensive feature- rich solution with advanced features: Easy to use Dashboard with customisable widgets Wallboard alarms Multi-site reporting report product benefits

Monitor call quality and staff performance to improve company standards and customer care Resolve “who said what” disputes by confirming details from a call such as quantities / specifications of an order, protecting both your business and your staff from disputes. Protect staff from abuse Train staff on call handling techniques and customer interactions to improve performance Regulatory compliance (for FSA regulated companies) – PCI DSS support – Encrypted (legally admissible in court for litigation) Comprehensive Feature-rich Easy to use, flexible Scalable, secure Compliant Essential reporting included Multi-site recording Comprehensive Feature-rich Easy to use, flexible Scalable, secure Compliant Essential reporting included Multi-site recording record product benefits

The Value of Missed Calls How many calls do you miss everyday? How much does that cost your business? How many missed calls remain unresolved? Missed calls result in lost sales. Unresolved missed calls result in lost customers. According to UK Business Statistics, 56.7% of all missed calls never leave a message and never call back. Increase Sales Do you monitor calls? Monitor calls to provide the right training to the right people. Improving performance will increase sales. Meeting requirements

Improve Customer Service Do your call handlers represent the business as you would? Fantastic customer service differentiates you from competitors. Monitor call quality and staff performance to improve company standards and customer care. Retain More Customers Do you collect, analyse and refer to customer call data? More informed callers will lead to less repetition on calls, efficient conversations and vastly improved customer service. Train Staff to Reach Their Potential How do you train your staff? Do you pay for external training? Call recording enables managers to monitor agents, see where training is needed and to replicate good call handling. Reporting provides the analysis required to identify areas where improvements can be made. Meeting requirements

Handle Disputes in a Professional Manner Can you identify the source of any errors on a call? A recording empowers you to resolve problems before litigation, protecting both your business and your staff. Compliance Do you need to comply with regulations? Encryption / PCI Compliance. Overall Cost Savings Did you know you could reduce your communications costs by up to 20%? Identify unanswered calls Verify call costs, identify billing anomalies Highlight telecommunications fraud Control communications capacity and traffic flows Generate revenue through call cost mark-up & line rental charges Meeting requirements

How much is a call into your business worth? Calculate the value of an average sales call and the number of missed calls into the business. Do you know how many of these missed calls remain unresolved and of these the number that do not call back? In the majority of cases, understanding these figures delivers powerful cost justification for call reporting. Training The reporting and recording solution can cost as little as the price of 1 day of off-site training x 2 people. Recording and monitoring performance enables training to take place in-house. cost justification

icall suite is a quality feature-rich solution offering complete integration with your phone system. Gain from increased productivity, improved efficiency and ROI on your telecoms investment. in conclusion