Title Sub Title Author, Date Using the Coaching Approach – Key Coaching Skills for Leaders & Managers Presented to: LINGOs Member Agencies October 9, 2013

Title Sub Title Author, Date Marc Bowles, CEC, ACC, B.Ed & Licensed Trainer Alison Hendren, MCC CEO & Founder Today’s Coaches for LINGOs

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What if everyone had coaching skills? Our Vision is that they will. Our Mission is to see that they do.

Our Objectives for today: Introduce you to two core coaching skills Provide some coaching demonstrations Have you practice using two core coaching skills Assigning some homework Welcome!!

6 ANY question is okay! You are accountable for your learning. (The more you give, the more you get!) What we say in the room stays in the room! When you bring real life scenarios to the day, please change names for confidentiality. There is no hierarchy in the room. Everyone is at the same level. It is ok for EVERYONE to make mistakes! (They show you are trying.) 6 Coaching out of the Box ® GROUND RULES

Mark your Location

Your Challenges, Your Opportunities & Your Objectives What are your top two or three challenges or opportunities you are currently experiencing? What are your personal objectives for our time together?

9 Coaching Demonstration What differences did you see in each ‘coaching exchange’ demonstrated? Coaching out of the Box ®

10 LISTENING Coaching out of the Box ®

11 Coaching out of the Box ® Listening Listening - What happens when you REALLY listen?

12 Skill 1: Listening Coaching is about listening beneath the words...  Eye contact  Non-verbal comments (mmm or nodding)  Brief phrases (of course or say more…)  Paraphrasing (What I am hearing is …)  Ask questions (What does that mean?)  Total focus 12 Coaching out of the Box ®

13 Coaching out of the Box ® 3 Levels of Listening Level 1 Listening: Surface Listening The attention is on me, my filters, my context. Gathering information for yourself like getting directions or ordering in a restaurant or a store.

14 Coaching out of the Box ® 3 Levels of Listening Level 2 Listening: Active Listening T here is a deeper focus on the person being listened to. Our awareness is totally on the other person.

15 Coaching out of the Box ® 3 Levels of Listening Level 3 Listening: Contextual Listening We are aware of coachee’s context and the impact of the context on all parties. We include all of our senses.

16 Skill 2: Encouraging  Yes you can do it!! I like your plan It is very clear and specific.  You’re doing just great! You’ve demonstrated you understand the objectives.  You are on the right track. Keep going! 16 Coaching out of the Box ®

17 Skill 2: Encouraging  Different ways to encourage  How do you know what works?  Who do you think could benefit from encouraging right now? 17 Coaching out of the Box ®

18 Coaching Demonstration Notice how listening and encouraging were demonstrated? Coaching out of the Box ®

19 Homework Practice the two skills you learned today with someone you work with or lead and come prepared to answer the following questions: 1.What did I learn about my “coachee” when I practiced listening and encouraging? 2.What did I find was easy? 3.What did I find was hard? 19 Coaching out of the Box ®

20 Coaching + Courage = 20