Copyright © Customer Carewords Ltd. Take action on what’s really annoying your customers Gerry McGovern

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Presentation transcript:

Copyright © Customer Carewords Ltd. Take action on what’s really annoying your customers Gerry McGovern

Copyright © Customer Carewords Ltd. Please choose the THREE factors from the list below that best describe your actual experience with the PMA website. Give a score of 3 to the factor which best describes your experience, 2 to the next best description, and then 1. Please give only one score of 3, 2 and 1. Leave the rest blank.

Copyright © Customer Carewords Ltd.

Voting spread

Customer Centric Index

Where to invest resources

Action priorities

Copyright © Customer Carewords Ltd. Category Analysis

Group

Group: Alumni

Group: Student

Group: Staff

Group: Considering

Copyright © Customer Carewords Ltd. League Table Analysis

Customer Centric Index: Group

Overall League Results (10)

Group: Current student (5)

Group: Faculty / Staff (3)

Group: Considering (5)

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