“How” We Do It An Introduction to NSLIJ’s Behavioral Expectations Model

Provide an overview of what behavioral expectations are, why they are important, and how we use them. Provide a deeper understanding of NSLIJs Behavioral Expectations Model. Collectively describe what good looks like for each behavior related to your role/the roles you support. Objectives

Why do we use behavioral expectations? Creates a common understanding of what good performance looks like. Gives us a “language” to communicate with one another around the picture of success Defines expectations on how an employee should act at work to have the best results in their role. Ensures a level of consistency in how we make decisions around our talent. Gives us the ability to differentiate performance Help us focus our employees on the behaviors that will make the most difference in NSLIJ's success

Behavioral expectations are utilized throughout an employee’s lifecycle NSLIJ's behaviors and expectations model is used for more than just annual performance reviews. They are utilized across the entire employee life cycle. All of our talent practices are anchored in the behavioral model.

The model is used to assess past performance as a predictor of future success. The behavioral interviewing tool provides recommended questions that you may use to assess whether or not you would consider each behavior a strength or gap for the candidate. A simple rating scale is provided to help you document how each candidate compares relative to one another. Using the model to select candidates

Using the behavioral expectations model to differentiate performance

Using the model to identify gaps and develop future talent

Our Core Behaviors

Can you guess the behavior CUSTOMER EXPERIENCE DEFINITION Always anticipating and exceeding the expressed and unexpressed needs of others. Builds strong relationships and delivers customer- centric solutions.

Can you guess the behavior TEAMWORK DEFINITION Inspires one another to work together to achieve organizational goals. Creates a feeling of belonging and strong team morale.

DEFINITION Displays technical and functional expertise. Takes ownership of work. Structures job tasks. Maintains appropriate pace in handling multiple deadlines to achieve excellence. EXECUTION Can you guess the behavior

DEFINITION Understands how to overcome obstacles Ably works through the realities of a large healthcare organization. Applies best approaches to achieve business goals. ORGANIZATIONAL AWARENESS Can you guess the behavior

DEFINITION Willingly adapts to shifting business needs. Seeks opportunities to champion new processes and ideas. Anticipates and responds to change to improve work outcomes. ENABLE CHANGE Can you guess the behavior

DEFINITION Takes consistent action to increase knowledge and skills. Embraces challenging assignments. Seeks learning opportunities to enhance performance. DEVELOPING SELF Can you guess the behavior

Activity: Each table will be assigned one behavior from our core behaviors and expectations model. Within your table teams, work together to complete the following: Step 1 (5 Minutes) Using a flipchart, create a list of attributes that define your assigned behavior. Step 2 (5 minutes) Develop a “Bumper Sticker” slogan or picture that represents the behavior. What does good look like?

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Our Leadership Behaviors

DEFINITION Acts with conviction to make the right decisions for the right reasons. Exercises sound judgment and takes action to preserve the integrity of the organization. MANAGERIAL COURAGE Can you guess the behavior

DEFINITION Leverages and embraces diversity. Shares wins and successes. Motivates and energizes others to achieve high- level results. MOTIVATING & INSPIRING OTHERS Can you guess the behavior

DEFINITION Seeks opportunity to gain/share expertise with other areas to create innovative strategies. Exercises both narrow and broad perspective to ensure business success. STRATEGIC AGILITY Can you guess the behavior

DEFINITION Continuously seeks opportunity to develop the capabilities of others. Provides challenging stretch assignments and tasks to enhance departmental performance. DEVELOPING OTHERS Can you guess the behavior

Activity: (10 Minutes) Each table will be assigned one leadership behavior from our behaviors and expectations model. Within your table teams, work together to complete the following: Using a flipchart, in your own words, describe what it means to do ___________. What does good look like?

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We reviewed why having a behavioral expectation model is important, and how we use them to: Differentiate performance Identify gaps and develop future talent Behavioral interviewing We took a deeper dive into how each of our core and leadership behaviors are defined. We took some time as a group to describe what good looks like for each behavior related to your role/the roles you support. Recap

What steps can you take to ensure you embody these behaviors? What will you do to ensure your team understands these behaviors and how they will be evaluated against them? My commitments