1-800-COURSES © 2001 Global Knowledge Network, Inc. All rights reserved. © 2004 Global Knowledge Network, Inc. All rights reserved. Need Technical Assistance? or (US & Canada) Professional Skills: Getting PMP or CAPM Certified Presented by Vicki Wrona Event Times New York 11:00 AM–12:00 PM Los Angeles 8:00 AM–9:00 AM London 4:00 PM–5:00 PM Amsterdam 5:00 PM–6:00 PM Tokyo 1:00 AM–2:00 AM

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Global Knowledge Facts Worldwide leader of IT education and training solutions #1 Worldwide Training Provider for Cisco Systems, Nortel Networks, Microsoft, Red Hat, Foundstone, Computer Security Institute, and TruSecure Industry-leading training in dozens of other IT topics such as Microsoft, Web Development, Network Security, Wireless, Project Management, Networking and more. Sessions in 21 countries in 15 languages every business day Over one million students trained 450 of the Fortune 500 companies use Global Knowledge Gain your IT expertise from the experts Seminar will begin in 10 minutes

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Seminar will begin in 5 minutes Evaluation Reminder Get $200 off Coupon! After Q&A, click on the Eval button (located on the right of your screen). Please fill out the brief evaluation. When you’re done you will be linked to your $200 off Coupon! * It will also be sent in your thank you . * US and Canada Courses Only Eval

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Related Training Options For Additional Information on PMP Certification, consider Global Knowledge’s PMP Exam Prep Boot Camp. 4 days, $2,595, see our website for outline, dates, and locations For Additional Professional Skills Training, consider: Project Management Essentials for IT Professionals 3 days, $1,795 Customer Communication and Negotiation Skills for IT Professionals 3 days, $1,795 Management and Leadership Skills for IT Professionals 4 days, $2,195 Managing Project Change 2 days, $1,395 See our website for complete outlines, dates, and locations Professional Skills Web Seminar Series: See our website for a listing of all seven seminars in our Professional Skills Web Seminar Series Seminar will begin in 2 minutes

1-800-COURSES © 2001 Global Knowledge Network, Inc. All rights reserved. © 2004 Global Knowledge Network, Inc. All rights reserved. Need Technical Assistance? or (US & Canada) Professional Skills: Getting PMP or CAPM Certified Presented by Vicki Wrona

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Participating in the Web Seminar  Click the Note button to send a question to the presenters.  Click the Yes/No or OK buttons to respond to questions.  Adjust your audio volume A copy of this presentation will be ed to you later today.NOTE Need Technical Assistance? (US & Canada) or

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Speaker: Vicki Wrona Vicki Wrona has 12 years of project management experience including: American Airlines LTV Aerospace and Defense Midwest Airlines Her professional certifications include: PMP Vicki is the course director for Global Knowledge’s PMP Exam Prep Boot Camp course

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Related Training Options For Additional Information on PMP Certification, consider Global Knowledge’s PMP Exam Prep Boot Camp. 4 days, $2,595, see our website for outline, dates, and locations For Additional Professional Skills Training, consider: Project Management Essentials for IT Professionals 3 days, $1,795 Customer Communication and Negotiation Skills for IT Professionals 3 days, $1,795 Management and Leadership Skills for IT Professionals 4 days, $2,195 Managing Project Change 3 days, $1,795 See our website for complete outlines, dates, and locations Professional Skills Web Seminar Series: See our website for a listing of all seven seminars in our Professional Skills Web Seminar Series

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Objectives Describe the application requirements for the PMP and CAPM certifications Anticipate the number and types of questions on the PMP and CAPM exams Define what it takes to maintain certification Utilize effective tips for taking the exam © 2002 Global Knowledge Network, Inc. All rights reserved. Knowledge Guide

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Application Requirements: PMP Category 1 University degree Minimum 4,500 hours PM experience Minimum 36 months PM experience Minimum 35 contact hours of PM instruction Category 2 High school diploma or equivalent Minimum 7,500 hours PM experience Minimum 60 months PM experience Minimum 35 contact hours of PM instruction

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Application Requirements: CAPM Category 1 University degree Minimum 1,500 hours PM experience Minimum 24 months PM experience Minimum 23 contact hours of PM instruction Category 2 High school diploma or equivalent Minimum 2,500 hours PM experience Minimum 24 months PM experience Minimum 23 contact hours of PM instruction

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Examination Fee Structure Exam Fee

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Examination Score Report Project Initiation Project Planning Project Execution Project Control Project Closing Professional Responsibility Total Passing Time Limit PMP Qs /200 4 hours CAPM Qs /150 3 hours PMP % 8.5% 23.5% 23.7% 23.0% 7.0% 14.5% 100% 69% CAPM % 9.3% 22.0% 26.7% 21.3% 9.3% 11.3% 100% 57%

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Initiating, Planning, and Executing PMP Process Group Details Initiating Executing Planning (10) Commit project resources (9) Implement project plan (11) Manage project progress (9) Communicate project progress (9) Implement quality assurance procedures (2) Determining project goals (2) Determine deliverables (1) Determine process outputs (1) Document project constraints (2) Document assumptions (1) Define project strategy (2) Identify performance requirements (2) Determine resource requirements (2) Define project budget (2) Provide comprehensive information (8) Refine project requirements (7) Create WBS (6) Develop resource management plan (6) Refine time and cost estimates (6) Establish project controls (7) Develop project plan (7) Obtain plan approval

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Controlling, Closing, and Professional Responsibility PMP Process Group Details Controlling Professional Responsibility Closing (7) Measure project performance (4) Refine control limits (7) Take corrective action (5) Evaluate effectiveness of corrective action (7) Ensure plan compliance (4) Reassess control plans (6) Respond to risk event triggers (5) Monitor project activity (4) Obtain acceptance of deliverables (2) Document lessons learned (3) Facilitate closure (3) Preserve product records and tools (2) Release project resources (8) Ensure integrity and professionalism (3) Contribute to knowledge base (5) Enhance individual competence (7) Balance stakeholder interests (6) Interact with team and stakeholders

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Types of Questions You can expect: Situational Mathematical Recall Diagram More Than 1 Correct Answer Double Negatives Wordy Questions Correct Answers to Another Question Impossible Pass Rates ???

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Post Certification Requirements PMP 60 PDUs within 3 years CAPM No PDUs required Certification lasts 5 years

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Stress Enhancers and Relievers Stress Enhancers Clock ticking Noisy conditions Uncomfortable testing center Stress Relievers Arrive early Rest up Consider earplugs Dress in layers Bring food and drink Get ready for a brain dump Formulate a plan Breathe!

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Additional Exam-Taking Tips Answer all questions Fill in the blanks Bring a calculator Think like PMI Take the 15-minute tutorial Read the question first Read all answer choices Use the whole exam time

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Study Tips Review the material at least three times Take notes Use mnemonic devices

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES © 2002 Global Knowledge Network, Inc. All rights reserved. Knowledge Check Review This section discussed the PMP and CAPM exams, including: Requirements necessary to qualify for certification Application process Test Requirements necessary to maintain certification Study and test-taking tips

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Evaluation Reminder – Get $200 off Coupon! After Q&A, click on the Eval button (located on the right of your screen). Please fill out the brief evaluation. When you click Submit, you will be linked to your $200 off Coupon!* It will also be sent in your thank you . * US and Canada Courses Only Eval

© 2004 Global Knowledge Network, Inc. All rights reserved COURSES Q and A  Click the Note button to send a question to the presenters. For course information, contact Global Knowledge: Web: Phone: COURSES A copy of this presentation will be ed to you later today.NOTE

1-800-COURSES © 2001 Global Knowledge Network, Inc. All rights reserved. © 2004 Global Knowledge Network, Inc. All rights reserved. Need Technical Assistance? or (US & Canada) Thank you for attending. For course information, contact Global Knowledge: Web: Phone: COURSES