Novell’s Strategy for Instant Messaging Jason Williams Product Manager Novell, Inc. Kevin Crutchfield Senior Software Engineer Novell, Inc.

Vision…one Net A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries Mission To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

Agenda What are you going to get?  A client, a server and a whole bunch of useful stuff The technical overview  System architecture  Client/server or peer-to-peer?  Messaging and presence  Services architecture What’s next?  I know, I know; you want it and you want it now  The future—“faster than light” Grilling the Product Manager  That’s Q&A to you

Novell eDirectory ™ GroupWise ® NIMS ™ Instant Messaging Workspace Novell iFolder ™ e-work Partner Products Standards/Web Services GroupWise ® NIMS ™ Instant Messaging Workspace Novell iFolder ™ e-work Partner Products Novell Modular Collaboration Services Enterprise Collaboration Standards Messaging Instant Messaging Team Collaboration BPM … Desk-based workers Deskless workers Partners and customers Project teams Cross-org. processes

Did You Say “Instant Messaging”? That’s right; a Novell eDirectory ™- enabled, behind the firewall, corporate-strength, centrally-managed, standards-based Instant Messaging system  Directly consumes eDirectory  Runs on NetWare ® and Windows servers (for now)  Leverages IETF standards (SIP and SIMPLE extensions) Designed for the corporate marketplace  Is not designed to compete with consumer systems like AOL, MSN, ICQ etc.

The Corporate IM World Today— Not for the Faint of Heart Anarchy (n)—a state of lawlessness and disorder 990+% of business Instant Messaging use is without sanction or controls NNo security of IM Sessions NNo logging of IM sessions or content NNo wonder companies are looking for a better solution

The Corporate IM World Today— Not for the Faint of Heart (cont.) Order (n)—freedom from disturbance; general tranquility  Novell aims to bring order to the world of corporate Instant Messaging Good order is the foundation of all good things. —Burke

Centralized Control— Bringing Order to the Chaos What does the Administrator want?  The ability to control who has access to Instant Messaging Enable or disable users  Granular controls for specifying who can see and/or communicate with whom Allow all Allow specified Deny specified

Additional Administration Options And there’s more  Automatically secure Instant Message sessions Got SSL?  Centrally archive and manage message sessions and content Search central message archives, print/display/save the results  Centralized contact lists Create “buddy lists” for each policy Contact lists appear in the client User can add his own contacts to admin lists

Applying Controls Controls are applied by policy or individual user  Policy objects Multiple policy objects can exist in a tree Settings can be applied via policy or to individual user objects User object settings can override policy settings Administrators can set/lock individual settings  Granular approach to settings

What About the Client? A new client designed from the ground up  No external code (AOL etc.)  Designed and built by Novell engineering Has the features users want  Group conferences  Save personal logs  Text manipulation and highlighting  Information display  User search

Design Concepts—NOT the Finished Article

What Are the Alternatives? GWPop from The Messaging Architects ™ is here and now  GroupWise AND eDirectory integration  Instant Messaging and Conferencing  Remote control  Security  Voice Messaging Go see them in the one Net Solutions lab

How Does It Work Then?

Architectural Overview of an Instant Messaging System client access and presentation services external connection services Application integration interfaces and tools Directory and security services Management and administration services

Peer-to-Peer Architecture—Typically Used in Consumer IM Systems Messages Presence and Status Presence and Status

Client/Server Architecture—Better for Corporate Customers Messages, Presence and Status Messages, Presence and Status Messages, Presence and Status Messages, Presence and Status Security Archiving Controls

Client access and presentation services External presence connection services Application integration interfaces and tools Directory and security services Management and administration services Client Presence user agent Messaging user agent Presence entity Presence watcher Accounts Interest profiles Contact lists Presence/status Access control lists Directory Presence Service Architecture

Messaging Service Architecture Client access and presentation services External presence connection services Client Presence user agent Messaging user agent Accounts Interest profiles Contact lists Presence/status Access control lists Directory Application integration interfaces and tools Directory and security services Management and administration services

External connection services Application integration interfaces and tools Directory and security services Management and administration services Accounts Interest profiles Device configurations Contact lists Presence/status Access control lists Directory Browser with no internal user agents Desktop client with internal user agents Handheld browser with no internal user agents Handheld client with internal user agents Server-side access and presentation services Client Access and Presentation Service Architecture

The Future…

What’s Next for Novell? Put your shades on, the future’s bright  Under consideration for “Tachyon*” More features –Client branding, conference rooms, 3rd party integration –Enhanced integration with GroupWise and NIMS Developer support –Client and server API sets officially released –SDK available Different connections/clients –Browser client, wireless clients, PDA clients, Mac client(?) Interoperability with other IM systems –AOL and MSN, top priority; ICQ and Yahoo! Messenger next *Tachyon (n)—A hypothetical particle that has a speed in excess of the speed of light

Q2 ‘02Q3 ‘02 Q4 ‘02Q1 ‘03Q2 ‘03 Instant Messaging Okay, Okay—The Roadmap Product Family Time Line... (Calendar Quarters) Q3 ‘03Q4 ‘03 Dec “Quasar” 1.0 FCS “Quasar” 1.0 Closed Beta Jul Q1 ‘04 Beta Date FCS Date Target (approx) FCS Date Electronic Release Developer Kit International Release NT release Linux release Other release “Tachyon”1.1 Beta July “Tachyon” 1.1 FCS Oct Dates Subject to Change

How to Get Your Hands on It As a bundle with GroupWise “Hawthorn”  That’s right, the latest and greatest from Novell Collaboration Services in one place at one time As an add-on for NIMS ™  Novell Internet Messaging System ™ users can add it to their system, too As a separate product  Don’t have GroupWise or NIMS? No problem

The Obligatory Summary Slide It’s Instant Messaging from Novell  Based on and living in the directory (all 300+ million users of it)  Utilizes open standards  Runs cross platform  Has all the security and controls desired by today’s organizations Works with, but does not require, GroupWise  Client integration is there for GroupWise users, but all you need is directory if you don’t have GroupWise