Hermes.Net and AVAYA IP Office

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Presentation transcript:

Hermes.Net and AVAYA IP Office Interconnection architecture and prerequisites

Hermes.Net connected to IP Office Incoming ACD call IVR … ACD Voice Compression Module 32/64 IP Office 500 Hermes.Net SIP Trunks Route DID to SIP trunk Distribute call to agent Digital extension IP extension Open script URL With call information

outbound call Outbound call request IP Office 500 Hermes.Net Internal call to agent Outbound call request

High volume predictive outbound calls Multiple outbound call request Hermes.Net Internal call SIP communications direct to hermes phone outbound call

Resources and licenses consideration IP Office 500v2 384 users 125 SIP Trunks 148 VCM IP Office 500v2 384 users 125 SIP Trunks 148 VCM IP Office primary server DL360 DL120 Users 500 250 SIP trk 250 125 IP Office secondary server DL360 DL120 Users 500 250 SIP trk 250 125

Resources usage IPOffice SIP Trunk Hermes.Net Digital phone 1 VCM 1 SIP trunk 1 HMP 1 VCM 1 SIP trunk 1 HMP 1 RTP relay IP phone

60Agents 5 queued Architecture #1 IP Office 500 V2 125 SIP trunks Hermes.Net

120Agents Architecture #2 IP Office 500 V2 125 SIP trunks 180 SIP Hermes.Net

250Agents Architecture #3 IP Office 500 SIP Server edition Hermes.Net DLG 360 G7 500 SIP trunks Hermes.Net

Licenses Item 700504031 IPO 500 MC VCM 32 V2 700504032 202967 IP Office License - SIP Trunking RFA 1 202968 IP Office License - SIP Trunking RFA 5 202969 IP Office License - SIP Trunking RFA 10 202970 IP Office License - SIP Trunking RFA 20 205820 IPO LIC SIP TRUNKING TRIAL RFA 1

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